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Chapter 4 Annual Performance Report and 2007 Annual Performance Plan
4. Achieve Results with a Customer-Focused, Performance-Based Culture
Postal employees are the organization’s most important asset and the Postal Service depends upon the quality and commitment of its employees to achieve objectives. The Postal Service has improved safety and the workplace environment, while better focusing employee development and compensation programs on achieving objectives. The Postal Service will build on this foundation and continue the transition from an internallyfocused culture to one focused on postal customers and business results.
A. MAIN WORKFORCE STRATEGIES
• Engage employees.
• Develop and manage talent.
• Manage workforce complement.
• Establish and maintain market-based compensation.
C. Strategic Performance Targets
The Postal Service’s targets for 2007 and its preliminary targets for 2008 are shown below. Recent performance trends are described in subsequent sections.
| Goal | Indicator and Measurement System | 2007 Target | 2008 Target (Preliminary) |
|---|---|---|---|
| Generate Revenue | Total National Revenue Financial Reporting System | $75,273 (in millions) | On Plan |
| Reduce Costs | Productivity Total Factor Productivity |
0.8 | increase to EOY |
| Improve Service | Overngiht First-Class Mail
On-Time(External First-Class
Measurement System) |
95 | 95 |
| blank | 2-Day First-Class Mail On-Time (Extrenal First-Class Measurement System) | 92 | 92 |
| blank | 3-Day First-Class Mail On-Time (Extrenal First-Class Measurement System) | 90 | 90 |
| Achieve Results with a Customer- Focused, Results-Based Culture | Illness and Injury rate Health Administration Report |
5.5 | 0.1 Better than End of Year 2007 |
| blank | Employee Attitude Index Voice of the Employee Survey | 63.6 | 0.2 Better than End of Year 2007 |