Chapter 5 Our 2007 Performance and 2008 Plan
Customer-Focused Culture
Postal employees are the organization’s most important asset and the Postal Service depends upon the quality and commitment of employees to achieve its objectives. In recent years, the Postal Service has improved both its level of safety and workplace environment, while better focusing employee development and compensation programs to meet corporate goals.
The Postal Service tracks employee attitudes using an index of six questions from its Voice of the Employee survey. The index measures employee perception of recognition, accountability, harassment and discrimination, supervisory communications, and being treated with dignity and respect. The Postal Service will review the VOE survey in 2008 which may result in changes to individual questions and/or the survey index. By 2009, the measure is likely to be adapted to include additional measures of entrepreneurship, innovation, customer focus, and employee engagement.
| 2003 Actual | 2004 Actual | 2005 Actual | 2006 Actual | 2007 Plan | 2007 Actual | 2008 Plan | |
|---|---|---|---|---|---|---|---|
| Voice of the Employee Index | 61.1 | 62.1 | 63.7 | 63.4 | 63.6 | 63.5 | 63.6 |
Source: Postal Service Human Resources
Progress on the programs used to drive safety results is discussed in the Workplace Environment section of chapter 3. Safety performance is tracked using the Occupational Safety and Health Administration’s (OSHA) Illness and Injury rate. This indicator will continue to be measured and managed with a goal of continuous improvement through 2009. In the future, additional workplace management measures and goals may be developed.
|
2003 Actual | 2004 Actual | 2005 Actual | 2006 Actual | 2007 Plan | 2007 Actual | 2008 Plan |
|---|---|---|---|---|---|---|---|
| OSHA Illness and Injuries per 100 Full-time Employees6 | 7.3 | 6.6 | 5.7 | 5.6 | 5.5 | 5.5 | 5.4 |
Source: Postal Service Safety and Environmental Performance Management
In 2008, the Postal Service also will begin to track the rate of formal Equal Employment Opportunity (EEO) complaints. This change reflects a requirement in the Postal Act of 2006. More information about the Postal Service’s EEO program can be found in the Workplace Environment section of chapter 3. This measure will continue to be measured and managed with a goal of continuous improvement.
| 2003 Actual | 2004 Actual | 2005 Actual | 2006 Actual | 2007 Plan | 2007 Actual | 2008 Plan | |
|---|---|---|---|---|---|---|---|
| Formal EEO complaints per 100 full-time employees | 1.0 | 1.0 | 0.9 | 0.8 | N/A | 0.8 | 0.5 |
Source: Postal Service Human Resources
Performance Measurement and Management Summary
The Postal Service intends to become more entrepreneurial, innovative, and competitive as it seeks to re-invent itself to meet customer needs in a rapidly evolving market. Additional corporate performance measures are likely to be developed to support the achievement of this vision.
6Rates are calculated by dividing the number of illnesses and injuries by the number of hours worked by all employees and then again by 200,000 (the annual hours of 100 full time workers). Data has been adjusted to comply with OSHA requirements to show accidents in the year they occurred rather than the year reported. In addition data are changed to reflect updated medical information and improvements in record-keeping. There were no changes to the goals, indicators, or measurement systems in 2007 and none are contemplated for 2008.