 |
 |
page 70 of 87 |  |
Improve Safety Performance
The second strategic objective is to provide a safe workplace. The Postal Service is subject to the reporting requirements of the Occupational Safety and Health Administration and follows the required criteria and reporting methodology. Providing a safe workplace is a demonstration of the commitment the Postal Service has to its employees. The target is to improve safety (reduce job-related illnesses and injuries) each year.
Recent Performance Trends
In a large, labor-intensive organization, improvements require a long-term commitment, and performance will improve incrementally in most areas, given the recent trend of annual performance improvements.
| 2002 | 2003 | 2004 | 2005 (YTD Q3) |
|---|---|---|---|
| 58.8 | 61.1 | 62.1 | 63.3 |
| 2002 | 2003 | 2004 | 2005 (YTD Q3) |
|---|---|---|---|
| 7.7 | 7.1 | 6.3 | 5.7 |
Performance Indicators and Measurement Systems
Voice of the Employee Survey
The Voice of the Employee (VOE) survey addresses issues of recognition for performance, accountability, feelings of exclusion, incidence of sexual or other forms of harassment, treatment of employees, communication, and other aspects of the workplace important to employees. Participation rates have generally been over 60 percent.
The survey is based on best practices in the commercial sector, and is conducted by an independent contractor. Participation is voluntary and anonymous. The survey provides statistically reliable data at the national, area (regional office), and district (local operating unit) levels. The results are validated by other systems such as equal opportunity and affirmative action complaints, grievances, and quit rates.
OSHA Illness and Injury Rates
The measurement system is an industry-standard process that conforms to requirements set by OSHA. It is supplemented by a variety of specific safety indicators relevant to different operating functions within the Postal Service.