To better compete in the package marketplace, the Postal Service will increase the capability for customers to track packages. For most of its package services the Postal Service now provides confirmation of delivery only (Delivery Confirmation and Signature Confirmation). However, customers expect more information about package status; they want to know when a package enters the postal network, where it is enroute, when delivery is expected, and when delivery occurs. The Postal Service will work with customers and partners to determine how best to address these requirements. Offering this expanded level of visibility will require a tracking and distribution barcode on all packages and network coverage of automated package sorting equipment to ensure that cost-effective passive scans of packages are obtained.

In 2006 the Postal Service will deploy 300,000 Intelligent Mail devices (IMDs) to help collect information on mail. The IMD is a hand-held scanner with the capability to read both current barcodes as well as the newer 4-state barcode and information-based indicia. These features, along with the IMD's electronic signature capture, will supplement in-process scanning to make more mail visible from the time a piece is received until it is delivered. The ultimate goal is to better integrate postal data with customer information, extending visibility even further — starting with creation of the mail piece all the way through to delivery. The Postal Service will continue to evaluate the potential of evolving technology such as radio frequency identification devices to collect information.