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Adopt Risk-Based Verification

Every mailing does not need the same level of verification. The Postal Service will build a risk-based verification approach that speeds acceptance for proven mailers and focuses resources to support those who can improve quality. Companies that consistently provide high-quality mailings do not require the same time and attention as untested mailers. The Postal Service will deploy mailer risk profiles based on past performance to determine the right level of verification to apply to each mailing. This system will have the capability for dynamic modeling, using data from several sources to determine the frequency and sample size of verifications to perform. Criteria include the mailer's prior verification results, mailing size, and the potential cost impact of not verifying the mailing. This customized solution will ensure that the Postal Service's limited verification resources are used most efficiently beginning in 2006.

Over the next 5 years, mailers will benefit from a totally electronic system for all mail-entry transactions — documentation, payment, scheduling, and entry. A risk-based verification process will speed mail acceptance and improve quality.

Convenient Payment Options and Seamless Mail Acceptance

PostalOne! now allows customers to create centralized accounts and select from a suite of electronic payment options, which include ACH credit and debit, FedWire, and eCheck. Customers of all sizes can structure account portfolios to better meet their needs. The centralized payment system will be expanded to more customers and a wider variety of services, such as post office boxes and meters, stamps, pickups, and Click-N-Ship. These electronic payment options will be accessible across more customer channels, such as the Web, phone, and business mail entry units. Online reports will give customers a view of their postage expenses and account status. In the longer term, customers will be able to open a centralized account, fund the account electronically, and mail at any location.

The Postal Service is integrating new and existing tools to create a more seamless mail acceptance process. Using PostalOne!, customers will be able to send electronic documentation and postage payment and request appointments via FAST, the Facility Access and Shipment Tracking system. With FAST, mailers can schedule appointments online and provide advance information about mailings, allowing the Postal Service to match resources with expected workload. These tools will optimize the Business Mail Acceptance process and allow for continuous customer feedback.