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Summary

By any standard the Postal Service achieved extraordinary success reducing costs under 2002 Transformation. In large part those savings were possible because the organization was able to engage all employees to target cost-savings opportunities. Opportunities for new savings remain. Finding them will be more challenging and will require that the Postal Service question every dollar it spends as to whether or not it will increase customer value. In most areas, it will require not just that the Postal Service work and compete harder; it must also work differently. The Postal Service is committed to doing just that. New Intelligent Mail technologies will help. So will new automation and planning tools. In the end, however, the organization's most important resource will again be its employees. They have the confidence and experience it takes to make the Postal Service even more efficient and effective than it already is today.