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Message from the Chairman of the Board,
James C. Miller III and Postmaster General
& CEO, John E. Potter

Transformation became the watchword of the Postal Service in 2002. Our goal was to position the Postal Service to navigate a dynamic market environment and communications landscape successfully. The results speak for themselves.

Our product and service offerings are marked by innovation, ease of use, and accessibility. We have reduced costs and increased productivity. Our people, the men and women of the Postal Service, have brought service performance and customer satisfaction to record levels.

This is just the beginning. The Strategic Transformation Plan 2006–2010 has been created to take the next step. It builds on the momentum of our original Transformation Plan and stays focused on our core business and the strategies we know produce results. We will promote growth by creating more value for every customer. We will continue to reduce costs by improving efficiency in all our operational and business processes. We will bring service performance to even higher levels. We will use the best technology to make the mail a rich source of information both for our customers and our operations managers. We will achieve all this with an energized, customer-focused workforce.

The Strategic Transformation Plan will be updated annually. The business environment in which we operate continues to change almost daily. We cannot predict when or how today's technology will be overtaken by more advanced technologies. We cannot predict how events halfway around the world—or in our own backyard—will affect our costs. We cannot predict the final form of postal reform legislation—or even if it will occur. But we can do our best to prepare for the impact of these external factors. We understand that our Plan must be dynamic and adaptable. It must help us manage and succeed through periods of uncertainty.

We offer our commitment to continue the transformation of the United States Postal Service. Our goal is to ensure that the Postal Service can provide affordable, high-quality mail service to everyone in America—today and well into the future.

James C. Miller III Chairman, Board of Governors

John E. Potter Postmaster General and Chief Executive Officer