Employer of Choice

The Postal Service is improving its recruitment communications to appeal to high-quality candidates as an “employer of choice.” Most people recognize the Postal Service as a unique American institution, with traditions of service rooted deep in the nation‘s history. However, they may not be aware of the wide range of career opportunities, competitive salaries, and excellent benefits available nationwide with the Postal Service. To help design and implement this recruitment program, the Postal Service is benchmarking the best practices of other public and private-sector companies, with refinements based on feedback from potential employees about the clarity, creditability, and effectiveness of the campaign.

2. Engage Employees to Provide Outstanding Service

The success of the Postal Service depends on an engaged workforce. Employees must be committed stakeholders with a mutual and vested interest in fulfilling the postal mission and vision. Today, employees are engaged with postal customers through Customer Connect and Business Connect. These programs allow more employees to become proactively involved in the growth of the business. At the same time, employees are engaged in a number of workplace improvement programs that enhance overall workplace safety and security, and reduce workplace disputes.

Going forward, communications within the organization will be critical so that employees understand the impact of legislative changes, how the changes affect them and customers, and the Postal Service‘s strategic direction. Each employee must understand his or her role in this new business environment.

The Voice of the Employee

Employee feedback is a vital tool for continuous improvement and organizational success. The Postal Service will continue to rely on the Voice of the Employee survey to identify and address areas of concern. The Postal Service will evaluate the survey to ensure that only relevant information is captured and will improve the timeliness of response to issues.

Improve Employee Health and Safety

Making the workplace safe for employees is, and will remain, an important strategic focus. In the past six years, the Postal Service has reduced the total number of Occupational Safety and Health Administration (OSHA) injuries and illnesses by 45 percent and the total number of motor vehicle accidents by almost 14 percent. Engaging employees and continuous communication has contributed to success in reducing overall injuries and accidents. Continuous improvement in workplace safety will be achieved by expanding existing successful venues.