National PCC Day 2020

Sept. 22

National Postal Customer Council (PCC) Week is an annual event – traditionally held in September – when Postal Service officers, executives, and Postal PCC leaders meet with mailers and shippers from communities nationwide. The event gives Postal leaders the opportunity to thank local industry partners for their business and to share the future strategic vision for the Postal Service.

This year, due to the COVID-19 pandemic, National PCC Week was held on Tuesday, September 22, 2020, at 2:00 p.m. ET. This year’s theme was Get Connected and Grow.  The event is still viewable at

National PCC Day provided a venue to share best mailing and shipping practices, as well as gave PCCs the opportunity to connect and learn from each other.

This grass-roots network provides a channel for our valued business mailers and the Postal Service to continue building upon their relationships, so that they can grow the mail and work on solving common concerns and challenges. The program agenda featured postal and industry leaders who shared their knowledge and educated us on mail’s role in omni-channel marketing campaigns; how mail is strategically positioned for additional growth opportunities; and how key postal initiatives will deliver for the future.

There are also content-rich breakout sessions covering a wide range of important topics, and attendees were able to choose from a menu of topics that best met their needs. Additionally, we celebrated PCC excellence, and recognized the best of the best PCCs nationwide. The National PCC Program Office shared key updates from the past year and provided information about what PCCs can look forward to in the future.

Below you will find a list of the aforementioned videos to review, the links will remain active on this site throughout the year until PCC Week 2021!


PCC Day 2020 Main Sessions:

PCC Day 2020 Breakout Sessions:

Five Benefits to Belonging to the PCC
Judy Antisdal, PCCAC National Industry Vice-Chair
Mark Fallon, PCCAC Member-at-Large

Election and Political Mail
Dan Bentley, USPS Principal Product Management Specialist
Don Nichols, National Lead, Political & Mailing Services

Innovation (Informed delivery)
Bob Dixon Jr, USPS Director, Product Technology and Innovation

Informed Visibility/Data Metrics
Steve Dearing, USPS Director, Corporate Reporting

Shipping Strategy – Products and Services
Markes Lucius, USPS Director, Product Management, Shipping

Small Business Initiatives
Mary Anderson, USPS Director, Small Business Engagement
Vicki Stephen, USPS Lead Executive, Small Business Strategy

Mail Repositioning
Elke Reuning-Elliott, USPS Director, Product Management, Mailing

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