REDRESS®, which stands for Resolve Employment Disputes, Reach Equitable Solutions Swiftly, is the Postal Service's alternative dispute resolution mediation program. It is a voluntary program available to all employees as part of the Postal Service’s Equal Employment Opportunity (EEO) complaint process. REDRESS is offered at the EEO informal counseling stage.
REDRESS is recognized as one of the country's leading conflict resolution programs. The Postal Service has received global recognition from the conflict resolution community and positive feedback from employees, supervisors, and their representatives for resolving disputes without the need for litigation.
Note: EEO complaints are not accepted through this site. You must request EEO counseling by using the online Postal Service EEO efile application at: https://efile.usps.com. Alternatively, you may request EEO counseling by mail by providing your name, Social Security or employee identification number, address and telephone number to:
NEEOISO — EEO Contact Center
PO Box 21979
Tampa FL 33622-1979.