United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail® |
Quarter I FY2017 |
Overview
Since 1990, the Postal Service™ has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.
Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking® service. Actual transit time is then compared against First-Class Mail® service standards.
Performance Highlights
National Single-Piece First-Class Mail® results in FY 2017 Quarter 1 were 93.8 percent on time for Two-Day and 82.3 percent on time for Three-To-Five-Day. Nationally, at least 99.1 percent of mail across all service standards was delivered within the service standard plus three days in FY 2017 Quarter 1.
In FY 2017 Quarter 1 at the district level, there were 3 districts that scored at or above the performance target of 96.50 for Two-Day. Honolulu had the highest Two-Day performance at 97.0 percent on time. Two-Day performance improved for 6 out of 7 areas and for 43 out of 67 districts compared to the same period last year. Nationally, Two-Day performance was 0.3 points higher compared to the same period last year. Western Pennsylvania had the highest Three-To-Five-Day performance at 87.6 percent on time for FY 2017 Quarter 1 at the district level. Three-To-Five-Day performance improved for all 7 areas and for 64 out of 67 districts compared to the same period last year. Nationally, Three-To-Five-Day performance was 4.6 points higher compared to the same period last year.
| District | Overnight | Two-Day | Three-To-Five-Day | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | |
| Capital Metro Area | N/A | N/A | N/A | 98.2 | 99.3 | 99.7 | 95.7 | 98.3 | 99.2 |
| Atlanta | N/A | N/A | N/A | 98.5 | 99.2 | 99.6 | 96.1 | 98.5 | 99.1 |
| Baltimore | N/A | N/A | N/A | 98.3 | 99.4 | 99.7 | 94.3 | 97.8 | 99.2 |
| Capital | N/A | N/A | N/A | 98.4 | 99.4 | 99.7 | 95.3 | 98.2 | 99.1 |
| Greater South Carolina | N/A | N/A | N/A | 98.5 | 99.5 | 99.8 | 95.9 | 98.7 | 99.4 |
| Greensboro | N/A | N/A | N/A | 98.3 | 99.5 | 99.8 | 95.8 | 98.1 | 99.2 |
| Mid-Carolinas | N/A | N/A | N/A | 97.2 | 99.1 | 99.5 | 95.2 | 98.3 | 99.1 |
| Northern Virginia | N/A | N/A | N/A | 98.0 | 99.3 | 99.7 | 96.0 | 98.6 | 99.4 |
| Richmond | N/A | N/A | N/A | 98.5 | 99.2 | 99.7 | 95.9 | 98.4 | 99.3 |
| Eastern Area | N/A | N/A | N/A | 98.5 | 99.4 | 99.7 | 95.7 | 98.2 | 99.2 |
| Appalachian | N/A | N/A | N/A | 99.1 | 99.6 | 99.8 | 95.9 | 98.1 | 99.3 |
| Central Pennsylvania | N/A | N/A | N/A | 98.4 | 99.3 | 99.6 | 96.0 | 98.5 | 99.1 |
| Kentuckiana | N/A | N/A | N/A | 98.4 | 99.3 | 99.8 | 95.1 | 98.0 | 99.1 |
| Northern Ohio | N/A | N/A | N/A | 98.2 | 99.2 | 99.6 | 95.1 | 97.8 | 99.0 |
| Ohio Valley | N/A | N/A | N/A | 98.2 | 99.2 | 99.5 | 95.7 | 98.3 | 99.2 |
| Philadelphia Metro | N/A | N/A | N/A | 98.4 | 99.3 | 99.7 | 95.6 | 98.2 | 99.2 |
| South Jersey | N/A | N/A | N/A | 98.5 | 99.4 | 99.7 | 96.4 | 98.6 | 99.5 |
| Tennessee | N/A | N/A | N/A | 98.5 | 99.3 | 99.6 | 95.6 | 98.2 | 99.3 |
| Western New York | N/A | N/A | N/A | 99.3 | 99.7 | 99.9 | 95.7 | 98.0 | 99.0 |
| Western Pennsylvania | N/A | N/A | N/A | 98.8 | 99.5 | 99.7 | 96.7 | 98.7 | 99.3 |
| Great Lakes Area | N/A | N/A | N/A | 97.7 | 99.0 | 99.5 | 94.0 | 97.5 | 98.9 |
| Central Illinois | N/A | N/A | N/A | 98.1 | 99.0 | 99.5 | 93.9 | 97.5 | 98.8 |
| Chicago | N/A | N/A | N/A | 98.1 | 99.1 | 99.5 | 94.7 | 97.9 | 99.0 |
| Detroit | N/A | N/A | N/A | 95.5 | 98.0 | 98.9 | 90.1 | 95.3 | 97.7 |
| Gateway | N/A | N/A | N/A | 98.3 | 99.3 | 99.6 | 93.9 | 97.9 | 99.0 |
| Greater Indiana | N/A | N/A | N/A | 97.9 | 99.3 | 99.6 | 94.8 | 97.9 | 99.0 |
| Greater Michigan | N/A | N/A | N/A | 97.8 | 99.0 | 99.4 | 95.7 | 98.1 | 99.2 |
| Lakeland | N/A | N/A | N/A | 98.1 | 99.3 | 99.6 | 94.9 | 97.9 | 99.1 |
| Northeast Area | N/A | N/A | N/A | 98.0 | 99.2 | 99.5 | 94.2 | 97.8 | 99.0 |
| Albany | N/A | N/A | N/A | 98.8 | 99.7 | 99.9 | 95.2 | 98.2 | 99.2 |
| Caribbean | N/A | N/A | N/A | 98.4 | 99.5 | 99.7 | 90.9 | 96.7 | 98.3 |
| Connecticut Valley | N/A | N/A | N/A | 98.3 | 99.2 | 99.6 | 94.9 | 98.2 | 99.3 |
| Greater Boston | N/A | N/A | N/A | 98.0 | 99.0 | 99.3 | 94.4 | 97.8 | 98.8 |
| Long Island | N/A | N/A | N/A | 97.3 | 98.9 | 99.5 | 94.3 | 97.8 | 98.9 |
| New York | N/A | N/A | N/A | 97.5 | 99.0 | 99.4 | 93.0 | 97.0 | 98.6 |
| Northern New England | N/A | N/A | N/A | 98.6 | 99.5 | 99.7 | 95.6 | 98.4 | 99.3 |
| Northern New Jersey | N/A | N/A | N/A | 97.6 | 99.0 | 99.5 | 93.9 | 97.6 | 99.0 |
| Triboro | N/A | N/A | N/A | 97.4 | 98.9 | 99.3 | 92.5 | 96.9 | 98.6 |
| Westchester | N/A | N/A | N/A | 97.8 | 99.1 | 99.5 | 94.2 | 97.7 | 98.8 |
| Pacific Area | N/A | N/A | N/A | 98.6 | 99.3 | 99.7 | 95.3 | 98.2 | 99.2 |
| Bay-Valley | N/A | N/A | N/A | 98.6 | 99.2 | 99.6 | 94.5 | 97.9 | 98.9 |
| Honolulu | N/A | N/A | N/A | 99.2 | 99.8 | 100.0 | 93.3 | 97.5 | 98.6 |
| Los Angeles | N/A | N/A | N/A | 97.8 | 99.1 | 99.5 | 93.8 | 97.6 | 98.7 |
| Sacramento | N/A | N/A | N/A | 98.8 | 99.4 | 99.8 | 96.6 | 98.7 | 99.4 |
| San Diego | N/A | N/A | N/A | 98.9 | 99.5 | 99.8 | 95.7 | 98.5 | 99.3 |
| San Francisco | N/A | N/A | N/A | 98.2 | 99.2 | 99.7 | 95.0 | 98.1 | 99.1 |
| Santa Ana | N/A | N/A | N/A | 98.8 | 99.4 | 99.7 | 96.1 | 98.7 | 99.4 |
| Sierra Coastal | N/A | N/A | N/A | 98.6 | 99.3 | 99.6 | 95.1 | 98.2 | 99.2 |
| Southern Area | N/A | N/A | N/A | 98.5 | 99.3 | 99.6 | 95.6 | 98.3 | 99.2 |
| Alabama | N/A | N/A | N/A | 98.7 | 99.4 | 99.8 | 95.5 | 98.3 | 99.3 |
| Arkansas | N/A | N/A | N/A | 98.8 | 99.4 | 99.7 | 95.7 | 98.2 | 99.1 |
| Dallas | N/A | N/A | N/A | 98.2 | 99.1 | 99.5 | 95.9 | 98.3 | 99.2 |
| Fort Worth | N/A | N/A | N/A | 98.7 | 99.5 | 99.8 | 96.5 | 98.5 | 99.4 |
| Gulf Atlantic | N/A | N/A | N/A | 97.9 | 98.8 | 99.3 | 95.3 | 98.2 | 99.2 |
| Houston | N/A | N/A | N/A | 98.6 | 99.4 | 99.7 | 94.7 | 97.9 | 99.0 |
| Louisiana | N/A | N/A | N/A | 98.7 | 99.4 | 99.7 | 94.3 | 97.8 | 98.8 |
| Mississippi | N/A | N/A | N/A | 98.6 | 99.3 | 99.6 | 95.9 | 98.6 | 99.2 |
| Oklahoma | N/A | N/A | N/A | 99.0 | 99.5 | 99.7 | 96.8 | 98.7 | 99.5 |
| Rio Grande | N/A | N/A | N/A | 98.9 | 99.4 | 99.7 | 96.0 | 98.5 | 99.3 |
| South Florida | N/A | N/A | N/A | 98.1 | 99.0 | 99.5 | 95.0 | 98.2 | 99.2 |
| Suncoast | N/A | N/A | N/A | 98.5 | 99.4 | 99.7 | 95.4 | 98.2 | 99.1 |
| Western Area | N/A | N/A | N/A | 98.6 | 99.3 | 99.6 | 94.8 | 98.1 | 99.2 |
| Alaska | N/A | N/A | N/A | 99.0 | 99.4 | 99.7 | 94.0 | 97.9 | 98.9 |
| Arizona | N/A | N/A | N/A | 98.8 | 99.4 | 99.7 | 95.6 | 98.4 | 99.3 |
| Central Plains | N/A | N/A | N/A | 98.9 | 99.6 | 99.8 | 95.6 | 98.4 | 99.3 |
| Colorado/Wyoming | N/A | N/A | N/A | 97.8 | 98.6 | 99.0 | 93.4 | 97.3 | 98.9 |
| Dakotas | N/A | N/A | N/A | 98.4 | 99.3 | 99.6 | 93.6 | 97.6 | 98.8 |
| Hawkeye | N/A | N/A | N/A | 99.2 | 99.8 | 99.9 | 96.1 | 98.7 | 99.6 |
| Mid-America | N/A | N/A | N/A | 98.5 | 99.3 | 99.5 | 93.8 | 97.8 | 99.2 |
| Nevada-Sierra | N/A | N/A | N/A | 98.9 | 99.3 | 99.7 | 96.3 | 98.7 | 99.4 |
| Northland | N/A | N/A | N/A | 98.4 | 99.4 | 99.7 | 94.7 | 98.2 | 99.2 |
| Portland | N/A | N/A | N/A | 98.9 | 99.6 | 99.9 | 94.7 | 98.1 | 99.1 |
| Salt Lake City | N/A | N/A | N/A | 98.8 | 99.3 | 99.4 | 95.4 | 98.4 | 99.3 |
| Seattle | N/A | N/A | N/A | 98.1 | 99.1 | 99.6 | 94.5 | 97.9 | 99.0 |
| Nation FY2017 Q1 | N/A | N/A | N/A | 98.3 | 99.3 | 99.6 | 95.1 | 98.1 | 99.1 |
| Nation FY2016 Q1 (SPLY) | N/A | N/A | N/A | 98.3 | 99.2 | 99.6 | 93.8 | 97.6 | 98.9 |
| Nation FY2009 Annual | 99.2 | 99.6 | 99.8 | 98.5 | 99.4 | 99.7 | 97.5 | 99.1 | 99.6 |
| Nation FY2010 Annual | 99.2 | 99.6 | 99.8 | 98.5 | 99.4 | 99.7 | 97.9 | 99.2 | 99.6 |
| Nation FY2011 Annual | 99.2 | 99.6 | 99.8 | 98.4 | 99.4 | 99.7 | 97.7 | 99.1 | 99.6 |
| Nation FY2012 Annual | 99.2 | 99.6 | 99.8 | 98.8 | 99.5 | 99.7 | 98.0 | 99.2 | 99.7 |
| Nation FY2013 Annual | 99.1 | 99.6 | 99.8 | 98.7 | 99.5 | 99.7 | 97.8 | 99.1 | 99.6 |
| Nation FY2014 Annual | 99.1 | 99.6 | 99.7 | 98.7 | 99.4 | 99.7 | 96.4 | 98.5 | 99.3 |
| Nation FY2015 Annual | 99.0 | 99.5 | 99.7 | 98.3 | 99.3 | 99.6 | 93.3 | 97.4 | 98.9 |
| Nation FY2016 Annual | N/A | N/A | N/A | 98.5 | 99.3 | 99.6 | 95.5 | 98.1 | 99.1 |
