United States Postal Service®

Quarterly Performance for USPS Marketing Mail®
Mailpieces Delivered Between 07/01/2018 and 09/30/2018

Quarter IV


For USPS Marketing Mail® Letters and non-Saturation flats, the service performance measurement system of U.S. Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMB®) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the external data to extrapolate results for the population of USPS Marketing Mail® using Full-Service Intelligent Mail®. Data collected by U.S. Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all USPS Marketing Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

The service performance measure for Destination Delivery Unit (DDU) Entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time. Data from anonymous households reporting the receipt of these Saturation mailings are used to validate the accuracy of the carrier scans.

The service performance measurement system for Every Door Direct Mail – Retail® (EDDM Retail®) uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to U.S. Postal Service®, and an Intelligent Mail® parcel barcode (IMpb®) scan by a USPS® carrier to stop the clock. The delivery of bundles of EDDM Retail® pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mail piece bundles to the service standard to determine the percent delivered on time.

Results for DDU Entry Saturation flats and EDDM Retail® are combined with other Destination Entry Standard Mail in the Destination Entry scores in this report.

The service performance measure for USPS Marketing Mail® Parcels with USPS Tracking® serves as a proxy for measuring service performance for USPS Marketing Mail® Parcels.

Service performance measurement was suspended for mail originating from or destined to Caribbean District in FY 2018 Quarter 1 and FY 2018 Quarter 2 due to the devastating impacts of Hurricanes Irma and Maria. Measurement resumed in FY 2018 Quarter 3.


Due to limited automated processing for USPS Marketing Mail® Flats, the service performance results may not be representative of all USPS Marketing Mail® Flats performance. While Destination Delivery Unit (DDU) entered Saturation Flats and EDDM Retail® Flats have been included this quarter, significant gaps in the coverage of non-Saturation/non-EDDM Retail® DDU Entry mail still remain and are excluded from measurement.

Results for USPS Marketing Mail® Parcels, which represent less than 0.1 percent of all USPS Marketing Mail®, are not included in the overall USPS Marketing Mail® results.

The delivery factor for USPS Marketing Mail® Letters was created using USPS Marketing Mail® Letters with IMB® received by external reporters. Data for the delivery factor of USPS Marketing Mail® Flats were based on a combination of USPS Marketing Mail® Flats and Bound Printed Matter Flats with IMB® as well as External First-Class Mail® (EXFC) Measurement System test flats received by external reporters. The EXFC and Bound Printed Matter Flats data were used to supplement the limited USPS Marketing Mail® Flats data available during this period.

Performance Highlights

National Destination Entry mail achieved 94.4 percent on time in FY 2018 Quarter 4, which is 0.5 points higher than the same period last year. For Destination Entry mail, 99.5 percent was delivered within service standard plus three days. The Honolulu Performance Cluster led the nation in Destination Entry performance with 98.3 percent on time. Fifty-nine out of 67 districts achieved an on-time performance at or above the performance target of 91.8 for Destination Entry mail.

End-To-End Entry national performance was 73.3 percent on time, which is 2.5 points higher than the same period last year. In FY 2018 Quarter 4, 95.1 percent of End-To-End Entry USPS Marketing Mail® was delivered within the service standard plus three days. The Alaska District had the highest End-To-End Entry score with 92.9 percent on time.

For FY 2018 annual national scores decreased compared to FY 2017, with Destination Entry performance decreasing by 2.1 points and End-to-End decreasing by 3.4 points, scoring at 91.6 and 66.4, respectively. The FY 2018 annual score for Destination entry was 0.2 points lower than the annual target of 91.8.


District Destination Entry End-to-End
Percent On Time Percent On Time
Capital Metro Area 92.6 64.8
Atlanta 91.7 57.0
Baltimore 91.9 61.8
Capital 91.7 62.2
Greater South Carolina 90.8 66.2
Greensboro 91.9 74.6
Mid-Carolinas 95.2 74.3
Northern Virginia 95.8 60.9
Richmond 91.7 60.8
Eastern Area 96.4 77.0
Appalachian 97.2 72.0
Central Pennsylvania 96.0 73.6
Kentuckiana 97.0 77.9
Northern Ohio 95.3 74.8
Ohio Valley 95.2 80.3
Philadelphia Metro 97.3 72.3
South Jersey 97.1 72.6
Tennessee 95.6 77.1
Western New York 97.0 76.0
Western Pennsylvania 97.7 83.6
Great Lakes Area 93.8 71.9
Central Illinois 92.2 73.4
Chicago 92.3 68.0
Detroit 93.8 73.0
Gateway 92.9 77.4
Greater Indiana 94.2 69.9
Greater Michigan 97.0 72.7
Lakeland 93.7 67.1
Northeast Area 93.0 66.3
Albany 95.4 65.2
Caribbean 94.1 75.1
Connecticut Valley 92.2 67.7
Greater Boston 92.7 61.4
Long Island 95.9 72.2
New York 93.7 69.0
Northern New England 94.8 59.8
Northern New Jersey 93.2 67.3
Triboro 92.4 72.8
Westchester 90.0 63.9
Pacific Area 94.3 75.2
Bay-Valley 93.1 81.2
Honolulu 98.3 84.8
Los Angeles 91.5 65.8
Sacramento 94.2 72.1
San Diego 94.3 76.7
San Francisco 95.0 82.4
Santa Ana 95.8 73.6
Sierra Coastal 96.5 78.8
Southern Area 94.0 73.3
Alabama 96.8 70.9
Arkansas 96.8 74.0
Dallas 91.5 66.6
Fort Worth 94.9 77.8
Gulf Atlantic 94.9 72.3
Houston 93.5 81.2
Louisiana 94.8 79.5
Mississippi 93.8 73.9
Oklahoma 95.9 74.6
Rio Grande 95.0 69.6
South Florida 90.6 73.6
Suncoast 95.2 70.0
Western Area 96.0 77.3
Alaska 97.8 92.9
Arizona 96.2 70.6
Central Plains 96.6 78.0
Colorado/Wyoming 93.7 76.1
Dakotas 97.0 74.5
Hawkeye 95.7 77.1
Mid-America 95.2 74.5
Nevada-Sierra 97.4 79.0
Northland 95.9 78.3
Portland 96.8 76.1
Salt Lake City 96.9 76.2
Seattle 96.0 82.8
Nation FY2018 Q4 94.4 73.3

Nation FY2017 Q4 (SPLY) 93.9 70.8

Nation FY2009 Annual 86.4 70.7
Nation FY2010 Annual 83.4 59.0
Nation FY2011 Annual 70.3 38.4
Nation FY2012 Annual 82.0 56.5
Nation FY2013 Annual 88.8 63.3
Nation FY2014 Annual 89.9 63.5
Nation FY2015 Annual 89.1 59.6
Nation FY2016 Annual 92.3 65.9
Nation FY2017 Annual 93.7 69.8
Nation FY2018 Annual 91.6 66.4
Nation FY2018 Q1 88.1 61.8
Nation FY2018 Q2 90.1 59.8
Nation FY2018 Q3 94.6 71.2

FY2018 Annual Target 91.8 91.8