United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 07/01/2019 and 09/30/2019

Quarter IV
FY2019

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2019 Quarter 4 was 96.2 percent on time, which is 0.3 points lower than the same period last year. National Two-Day performance was 95.3 percent on time, which is 0.6 points lower than the same period last year. National Three-To-Five-Day performance was 94.1 percent on time, which is 0.3 points higher when compared to the same period last year.

Pacific Area led the nation in Overnight service performance, with 96.8 percent on time. Pacific Area led the nation in Two-Day service performance, with 97.1 percent on time in FY2019 Quarter 4. Pacific Area led the nation in Three-To-Five-Day service performance, with 94.7 percent on time.

In FY2019 Quarter 4, 30 districts met or exceeded the Overnight performance target of 96.80, 13 districts met or exceeded the Two-Day service performance target of 96.50, and eight districts met or exceeded the Three-To-Five-Day service performance target of 95.25. Honolulu led the nation in Overnight service performance with 98.5 percent on time. Caribbean led in Two-Day service performance with 98.3 percent on time, and San Francisco led the nation in Three-To-Five-Day service performance with 96.0 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 96.3 94.8 94.2
Atlanta 96.5 95.1 94.3
Baltimore 95.5 94.4 94.0
Capital 92.3 93.9 93.9
Greater South Carolina 96.1 94.7 93.5
Greensboro 97.6 96.2 95.0
Mid-Carolinas 96.8 94.3 94.2
Northern Virginia 93.4 94.6 93.8
Richmond 95.4 95.2 93.8
Eastern Area 96.7 95.5 94.5
Appalachian 97.9 95.8 94.7
Central Pennsylvania 97.3 95.8 94.8
Kentuckiana 97.1 95.3 94.5
Northern Ohio 96.7 96.4 95.0
Ohio Valley 95.1 94.6 93.4
Philadelphia Metro 97.5 95.8 95.2
South Jersey 97.5 95.8 94.4
Tennessee 95.2 95.4 94.2
Western New York 97.0 95.6 95.2
Western Pennsylvania 97.6 95.4 94.9
Great Lakes Area 96.3 94.8 94.1
Central Illinois 94.9 94.0 92.1
Chicago 95.5 93.4 91.6
Detroit 96.7 95.3 94.0
Gateway 96.9 95.6 94.5
Greater Indiana 95.2 94.2 95.6
Greater Michigan 96.8 95.6 94.7
Lakeland 96.4 95.3 93.7
Northeast Area 94.8 94.6 93.0
Albany 97.2 95.9 94.4
Caribbean 92.6 98.3 91.1
Connecticut Valley 95.9 95.1 92.9
Greater Boston 94.3 95.1 90.9
Long Island 95.0 93.6 93.5
New York 89.9 90.5 90.5
Northern New England 96.7 95.0 92.4
Northern New Jersey  94.6 95.1 94.9
Triboro 88.3 92.2 91.0
Westchester 96.0 94.4 93.2
Pacific Area 96.8 97.1 94.7
Bay-Valley 97.2 96.7 95.4
Honolulu 98.5 N/A 94.0
Los Angeles 95.5 97.3 94.4
Sacramento 97.3 97.0 94.1
San Diego 96.9 97.0 95.1
San Francisco 95.9 96.2 96.0
Santa Ana 98.3 97.3 95.2
Sierra Coastal 96.7 97.2 95.4
Southern Area 95.6 94.9 93.6
Alabama 97.1 95.8 94.2
Arkansas 97.1 96.2 94.2
Dallas 96.4 94.7 94.5
Fort Worth 97.3 95.9 95.3
Gulf Atlantic 97.3 95.1 93.7
Houston 91.8 91.9 90.9
Louisiana 94.4 95.8 92.5
Mississippi 96.7 94.9 94.0
Oklahoma 97.9 96.1 95.3
Rio Grande 95.9 94.0 94.3
South Florida 96.4 95.4 92.7
Suncoast 95.6 95.3 93.6
Western Area 96.6 96.1 94.4
Alaska 98.1 97.4 93.7
Arizona 97.2 96.7 94.9
Central Plains 94.4 96.5 95.4
Colorado/Wyoming 95.6 92.7 94.0
Dakotas 98.3 97.1 94.4
Hawkeye 97.4 95.9 94.7
Mid-America 96.8 96.0 94.1
Nevada-Sierra 98.0 94.4 95.6
Northland 97.0 95.7 91.5
Portland 96.9 96.6 94.3
Salt Lake City 96.5 97.8 94.1
Seattle 96.2 95.6 93.1
Nation FY2019 Q4 96.2 95.3 94.1
Nation FY2018 Q4 (SPLY)  96.5 95.9 93.8
Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Annual 96.5 95.6 93.2
Nation FY2018 Annual 96.0 94.9 92.0
Nation FY2019 Annual 95.5 94.1 92.0
Nation FY2019 Q1 94.7 92.8 89.9
Nation FY2019 Q2 94.8 93.3 90.4
Nation FY2019 Q3 96.3 95.3 93.6
FY2019 Annual Target 96.80 96.50 95.25