United States Postal Service®

Quarterly Performance for USPS Marketing Mail®
Service Variance
Mailpieces Delivered Between 10/01/2019 and 12/31/2019

Quarter I
FY2020

Overview

Beginning FY2019 Q1, service performance for USPS Marketing Mail® Letters and non-Saturation flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all USPS Marketing Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The service performance measure for Destination Delivery Unit (DDU) Entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time.

The service performance measurement system for Every Door Direct Mail – Retail® (EDDM Retail®) uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to U.S. Postal Service®, and an Intelligent Mail® parcel barcode (IMpb®) scan by a USPS® carrier to stop the clock. The delivery of bundles of EDDM Retail® pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mail piece bundles to the service standard to determine the percent delivered on time.

Results for DDU Entry Saturation flats and EDDM Retail® are combined with other Destination Entry Standard Mail in the Destination Entry scores in this report.

The service performance measure for USPS Marketing Mail® Parcels with USPS Tracking® serves as a proxy for measuring service performance for USPS Marketing Mail® Parcels.

Limitations

Due to limited automated processing for USPS Marketing Mail® Flats, the service performance results may not be representative of all USPS Marketing Mail® Flats performance. While Destination Delivery Unit (DDU) entered Saturation Flats and EDDM Retail® Flats have been included this quarter, significant gaps in the coverage of non-Saturation/non-EDDM Retail® DDU Entry mail still remain and are excluded from measurement. Results for USPS Marketing Mail® Parcels, which represent less than 0.1 percent of all USPS Marketing Mail®, are not included in the overall USPS Marketing Mail® results.

Performance Highlights

National Destination Entry mail achieved 92.0 percent on time in FY2020 Quarter 1, which is 4.5 points higher than the same period last year. For Destination Entry mail, 99.1 percent was delivered within service standard plus three days. The Western Pennsylvania Performance Cluster led the nation in Destination Entry performance with 97.9 percent on time. Forty-four out of 67 districts achieved an on-time performance at or above the performance target of 91.8 for Destination Entry mail.

End-To-End Entry national performance was 67.2 percent on time, which is 4.3 points higher than the same period last year. In FY2020 Quarter 1, 92.1 percent of End-To-End Entry USPS Marketing Mail® was delivered within the service standard plus three days. The Caribbean and Alaska District had the highest End-To-End Entry score with 85.0 percent on time.

District Destination Entry End-To-End
Percent
Within
+1-Day
Percent
Within
+2-Days
Percent
Within
+3-Days
Percent
Within
+1-Day
Percent
Within
+2-Days
Percent
Within
+3-Days
Capital Metro Area 96.4 98.3 99.0 75.1 83.8 89.0
Atlanta 95.4 97.9 98.8 67.8 80.5 88.4
Baltimore 96.5 98.3 99.0 66.8 77.0 83.4
Capital 94.9 97.5 98.5 76.6 83.9 88.5
Greater South Carolina 98.2 99.2 99.6 83.0 90.2 94.2
Greensboro 97.1 98.9 99.3 84.0 90.3 93.8
Mid-Carolinas 96.9 98.8 99.4 81.1 88.5 92.8
Northern Virginia 97.1 98.4 99.0 69.8 79.1 84.5
Richmond 95.4 97.7 98.7 72.4 81.0 85.9
Eastern Area 98.1 99.1 99.4 84.4 90.8 94.4
Appalachian 98.8 99.3 99.6 81.3 88.2 92.6
Central Pennsylvania 98.5 99.3 99.6 78.1 87.0 92.4
Kentuckiana 98.6 99.3 99.5 86.3 91.2 94.3
Northern Ohio 98.6 99.3 99.6 89.7 94.1 96.5
Ohio Valley 97.1 98.6 99.2 88.2 93.3 96.0
Philadelphia Metro 97.7 98.9 99.3 74.8 85.5 91.6
South Jersey 98.5 99.2 99.5 79.3 88.0 92.9
Tennessee 97.2 98.5 99.1 79.6 86.6 91.2
Western New York 98.8 99.4 99.6 86.5 92.2 95.4
Western Pennsylvania 99.1 99.5 99.7 92.2 95.7 97.5
Great Lakes Area 97.1 98.5 99.1 77.0 85.6 90.9
Central Illinois 94.8 97.1 98.2 70.1 81.5 88.5
Chicago 94.3 96.9 98.1 72.8 82.1 87.7
Detroit 97.7 98.8 99.3 80.0 87.2 91.9
Gateway 97.6 98.8 99.3 84.7 91.3 94.8
Greater Indiana 96.1 98.3 99.0 75.5 84.2 89.8
Greater Michigan 98.7 99.2 99.5 80.8 87.1 91.2
Lakeland 97.8 98.9 99.4 77.2 85.9 91.1
Northeast Area 96.7 98.3 99.0 76.5 85.7 91.2
Albany 98.2 99.2 99.6 77.7 85.9 91.3
Caribbean 95.6 96.7 97.3 90.5 93.2 95.2
Connecticut Valley 97.2 98.7 99.2 76.5 85.5 91.0
Greater Boston 96.3 98.5 99.1 71.3 82.1 88.9
Long Island 98.1 99.0 99.4 78.5 87.8 93.0
New York 95.6 97.5 98.4 79.9 88.3 92.8
Northern New England 98.0 99.0 99.4 73.1 82.1 88.4
Northern New Jersey  96.9 98.5 99.1 78.0 87.6 92.6
Triboro 93.5 96.3 97.5 75.7 85.5 90.9
Westchester 96.1 98.0 98.9 77.1 86.0 91.4
Pacific Area 98.0 99.1 99.5 83.3 89.7 93.5
Bay-Valley 97.8 99.0 99.4 85.5 91.1 94.4
Honolulu 98.8 99.2 99.4 78.0 87.6 93.0
Los Angeles 96.9 98.7 99.3 83.2 89.9 93.6
Sacramento 98.2 99.0 99.4 82.9 89.7 93.9
San Diego 98.4 99.2 99.6 84.0 89.6 93.2
San Francisco 97.9 98.9 99.3 86.3 91.4 94.5
Santa Ana 98.3 99.3 99.6 81.6 88.2 92.1
Sierra Coastal 98.6 99.4 99.6 85.7 90.8 93.9
Southern Area 95.5 97.6 98.5 79.4 86.7 91.0
Alabama 98.1 99.0 99.4 79.5 87.1 92.1
Arkansas 97.6 98.8 99.2 76.0 84.0 89.2
Dallas 90.7 94.5 96.3 76.6 84.6 89.1
Fort Worth 95.5 97.9 98.7 80.1 87.8 92.1
Gulf Atlantic 96.4 98.3 99.1 80.8 87.9 92.2
Houston 86.6 91.7 94.2 75.8 82.2 86.4
Louisiana 95.0 97.7 98.8 79.8 86.2 90.6
Mississippi 95.6 97.7 98.6 78.4 85.4 90.4
Oklahoma 97.9 98.9 99.4 83.3 90.1 93.7
Rio Grande 97.8 99.0 99.4 79.8 87.5 91.5
South Florida 96.6 98.7 99.4 83.4 89.7 93.4
Suncoast 97.9 99.1 99.5 78.4 87.0 91.6
Western Area 98.2 99.1 99.5 81.9 89.0 93.3
Alaska 98.5 98.9 99.3 90.7 94.5 96.6
Arizona 98.5 99.2 99.5 75.3 83.5 89.4
Central Plains 98.9 99.4 99.6 87.3 92.7 95.6
Colorado/Wyoming 96.3 98.4 99.2 75.7 85.4 91.4
Dakotas 98.2 99.0 99.4 79.0 86.3 90.9
Hawkeye 98.3 99.2 99.5 87.4 93.0 95.9
Mid-America 98.6 99.3 99.6 83.6 90.9 94.8
Nevada-Sierra 98.6 99.3 99.5 84.3 90.4 94.1
Northland 98.1 99.2 99.5 82.8 90.2 94.2
Portland 98.6 99.2 99.5 79.1 86.8 91.6
Salt Lake City 98.8 99.3 99.6 77.3 85.0 90.5
Seattle 98.7 99.4 99.6 85.8 91.8 95.1
Nation FY2020 Q1 97.1 98.5 99.1 80.1 87.6 92.1
Nation FY2019 Q1 (SPLY)  95.4 97.8 98.7 76.8 85.4 90.6
Nation FY2009 Annual 93.4 96.4 98.0 78.1 85.1 90.0
Nation FY2010 Annual 92.3 96.0 97.8 68.8 75.8 80.7
Nation FY2011 Annual 86.5 93.2 96.2 53.9 67.1 77.1
Nation FY2012 Annual 92.2 96.0 97.7 70.0 79.7 86.3
Nation FY2013 Annual 96.3 98.4 99.2 77.2 86.3 91.7
Nation FY2014 Annual 96.7 98.6 99.3 77.8 86.6 91.9
Nation FY2015 Annual 96.3 98.4 99.1 74.7 84.0 90.0
Nation FY2016 Annual 97.4 98.8 99.3 79.3 87.0 91.6
Nation FY2017 Annual 97.9 99.0 99.4 82.0 88.9 92.9
Nation FY2018 Annual 97.3 98.8 99.3 79.8 87.5 92.1
Nation FY2019 Annual 97.1 98.6 99.1 79.3 87.1 91.7