United States Postal Service®

Quarterly Performance for Package Services
Mailpieces Delivered Between 01/01/2020 and 03/31/2020

Quarter II


Package Services includes Media Mail®/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 89 percent of the total represented by presort.

Service performance for Media Mail®/Library Mail and Bound Printed Matter Parcels is measured using an internal USPS® system, the Product Tracking and Reporting System (PTR). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS Tracking® service. The first en route scan serves as the proxy for the time of mailing for commercial and PC Postage parcels that were not mailed over the counter. Transit time is compared to USPS® service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP Code™ areas for which Package Services volume originates or destinates.

Beginning FY2019 Q1, service performance for Bound Printed Matter Flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Bound Printed Matter Flat Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Periodicals delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.


In FY2020 Quarter 2, the service performance results for Package Services through PTR included the data available for retail parcels mailed end-to-end from over the counter and with USPS Tracking® and End-To-End commercial and PC Postage parcels with USPS Tracking®. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. While Destination Delivery Unit (DDU) Entry represented approximately 67 percent of Destination Entry Bound Printed Matter Parcels in the population, 96 percent of measured mail was DDU Entry. The results may not be representative of all parcels because of the heavy volume of DDU Entry parcels in measurement compared with the overall.

Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.

Performance Highlights

National Package Services performance was 90.8 percent, which is 1.7 points higher than the same period last year. In FY2020 Quarter 2, 98.7 percent were delivered within the service standard plus three days, which is 0.3 points higher than the same period last year.

In FY2020  Quarter 2, 42 districts had scores at or above the target of 90.0. The Western Pennsylvania District led in performance with 97.0 percent on time. The Eastern Area achieved the highest performance of the seven areas, with an on-time score of 93.4 percent.

District Percent On Time
Capital Metro Area 92.2
Atlanta  91.5
Baltimore  91.6
Capital  92.9
Greater South Carolina  95.2
Greensboro  90.0
Mid-Carolinas  93.9
Northern Virginia  92.9
Richmond  90.2
Eastern Area 93.4
Appalachian  95.6
Central Pennsylvania  90.9
Kentuckiana 94.4
Northern Ohio 94.9
Ohio Valley 91.9
Philadelphia Metro  91.7
South Jersey  93.1
Tennessee  93.4
Western New York  94.1
Western Pennsylvania  97.0
Great Lakes Area 89.0
Central Illinois  83.2
Chicago  86.7
Detroit  90.0
Gateway  90.0
Greater Indiana  91.1
Greater Michigan  91.6
Lakeland  89.4
Northeast Area 89.7
Albany  92.3
Caribbean  83.1
Connecticut Valley  88.3
Greater Boston  90.5
Long Island  84.9
New York  91.2
Northern New England  91.2
Northern New Jersey  89.5
Triboro  89.6
Westchester  89.4
Pacific Area 90.4
Bay-Valley  93.0
Honolulu  59.3
Los Angeles  89.8
Sacramento  88.0
San Diego  89.8
San Francisco  92.6
Santa Ana  88.1
Sierra Coastal  91.4
Southern Area 89.6
Alabama  93.2
Arkansas  93.5
Dallas  84.8
Fort Worth  89.4
Gulf Atlantic 91.8
Houston 89.1
Louisiana 91.4
Mississippi 93.0
Oklahoma  92.1
Rio Grande  89.4
South Florida  86.6
Suncoast  88.5
Western Area 91.3
Alaska  89.8
Arizona  89.1
Central Plains  92.6
Colorado/Wyoming  90.6
Dakotas  85.6
Hawkeye  93.7
Mid-America  91.0
Nevada-Sierra  87.0
Northland  91.8
Portland  95.1
Salt Lake City  86.3
Seattle  93.7
Nation FY2020 Q2 90.8
Nation FY2019 Q2 (SPLY) 89.1
Nation FY2009 Annual 73.4
Nation FY2010 Annual 79.4
Nation FY2011 Annual 76.7
Nation FY2012 Annual 87.2
Nation FY2013 Annual 87.5
Nation FY2014 Annual 86.3
Nation FY2015 Annual 84.0
Nation FY2016 Annual 82.5
Nation FY2017 Annual 89.6
Nation FY2018 Annual 89.2
Nation FY2019 Annual 87.3
Nation FY2020 Q1 85.3
FY2020 Annual Target 90.0