United States Postal Service®

Quarterly Performance for Package Services
Service Variance
Mailpieces Delivered Between 01/01/2020 and 03/31/2020

Quarter II
FY2020

Overview

Package Services includes Media Mail®/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 89 percent of the total represented by presort.

Service performance for Media Mail®/Library Mail and Bound Printed Matter Parcels is measured using an internal USPS® system, the Product Tracking and Reporting System (PTR). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS Tracking® service. The first en route scan serves as the proxy for the time of mailing for commercial and PC Postage parcels that were not mailed over the counter. Transit time is compared to USPS® service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP Code™ areas for which Package Services volume originates or destinates.

Beginning FY2019 Q1, service performance for Bound Printed Matter Flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Bound Printed Matter Flat Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Periodicals delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Limitations

In FY2020 Quarter 2, the service performance results for Package Services through PTR included the data available for retail parcels mailed end-to-end from over the counter and with USPS Tracking® and End-To-End commercial and PC Postage parcels with USPS Tracking®. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. While Destination Delivery Unit (DDU) Entry represented approximately 67 percent of Destination Entry Bound Printed Matter Parcels in the population, 96 percent of measured mail was DDU Entry. The results may not be representative of all parcels because of the heavy volume of DDU Entry parcels in measurement compared with the overall.

Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.

Performance Highlights

National Package Services performance was 90.8 percent, which is 1.7 points higher than the same period last year. In FY2020 Quarter 2, 98.7 percent were delivered within the service standard plus three days, which is 0.3 points higher than the same period last year.

In FY2020  Quarter 2, 42 districts had scores at or above the target of 90.0. The Western Pennsylvania District led in performance with 97.0 percent on time. The Eastern Area achieved the highest performance of the seven areas, with an on-time score of 93.4 percent.

District Percent Within
+1-Day
Percent Within
+2-Days
Percent Within
+3-Days
Capital Metro Area 96.1 97.9 98.8
Atlanta  96.1 97.9 98.8
Baltimore  96.3 98.0 98.7
Capital  96.2 97.8 98.6
Greater South Carolina  97.9 99.2 99.5
Greensboro  94.8 96.7 98.3
Mid-Carolinas  96.8 98.4 99.2
Northern Virginia  97.1 98.5 99.0
Richmond  94.5 97.2 98.4
Eastern Area 97.1 98.6 99.1
Appalachian  98.0 98.9 99.3
Central Pennsylvania  95.7 98.0 98.8
Kentuckiana 97.8 98.8 99.3
Northern Ohio 97.9 99.0 99.5
Ohio Valley 96.9 98.6 99.2
Philadelphia Metro  96.4 98.2 98.9
South Jersey  96.6 98.4 99.2
Tennessee  96.8 98.1 98.7
Western New York  97.7 98.9 99.3
Western Pennsylvania  98.8 99.4 99.6
Great Lakes Area 95.0 97.3 98.4
Central Illinois  91.6 95.0 96.8
Chicago  92.9 95.9 97.4
Detroit  95.5 97.7 98.7
Gateway  96.0 98.0 98.8
Greater Indiana  95.6 97.9 98.9
Greater Michigan  96.7 98.5 99.2
Lakeland  95.6 97.5 98.4
Northeast Area 95.1 97.4 98.4
Albany  96.9 98.6 99.2
Caribbean  88.9 91.8 93.9
Connecticut Valley  93.8 96.4 97.7
Greater Boston  95.5 97.7 98.7
Long Island  93.5 97.2 98.4
New York  95.0 97.2 98.0
Northern New England  96.2 98.0 98.9
Northern New Jersey  95.8 97.8 98.7
Triboro  94.4 97.0 98.2
Westchester  94.7 97.1 98.2
Pacific Area 95.8 97.8 98.7
Bay-Valley  96.9 98.4 99.1
Honolulu  68.8 75.7 79.3
Los Angeles  95.6 97.9 98.8
Sacramento  94.3 97.0 98.5
San Diego  95.9 97.8 98.7
San Francisco  96.9 98.5 99.2
Santa Ana  95.1 97.1 98.1
Sierra Coastal  96.8 98.4 99.0
Southern Area 95.3 97.6 98.6
Alabama  97.1 98.4 99.1
Arkansas  96.9 98.2 99.1
Dallas  91.5 95.2 96.9
Fort Worth  94.7 97.4 98.4
Gulf Atlantic 96.6 98.2 99.0
Houston 95.6 97.6 98.7
Louisiana 95.5 97.4 98.3
Mississippi 96.5 98.1 99.0
Oklahoma  96.3 98.2 98.9
Rio Grande  95.1 97.5 98.5
South Florida  95.0 97.9 98.9
Suncoast  95.0 97.6 98.8
Western Area 96.2 98.1 98.9
Alaska  93.2 95.2 96.5
Arizona  95.1 97.5 98.5
Central Plains  97.0 98.5 99.2
Colorado/Wyoming  96.0 98.0 98.9
Dakotas  93.6 96.9 98.2
Hawkeye  97.5 99.1 99.5
Mid-America  96.7 98.3 99.0
Nevada-Sierra  92.7 95.9 97.7
Northland  96.5 98.4 99.1
Portland  97.8 98.8 99.4
Salt Lake City  93.0 96.6 98.2
Seattle  97.3 98.6 99.1
Nation FY2020 Q2 95.8 97.8 98.7
Nation FY2019 Q2 (SPLY) 94.7 97.2 98.4
Nation FY2009 Annual 84.6 90.9 94.6
Nation FY2010 Annual 89.7 94.2 96.5
Nation FY2011 Annual 87.3 92.7 95.6
Nation FY2012 Annual 93.7 96.4 97.8
Nation FY2013 Annual 94.7 97.3 98.5
Nation FY2014 Annual 94.2 97.3 98.5
Nation FY2015 Annual 92.9 96.7 98.2
Nation FY2016 Annual 92.6 96.7 98.1
Nation FY2017 Annual 95.5 97.8 98.7
Nation FY2018 Annual 95.4 97.8 98.7
Nation FY2019 Annual 94.3 97.1 98.3
Nation FY2020 Q1 93.9 97.4 98.6