United States Postal Service®

Quarterly Performance for Presort First-Class Mail®

Service Variance
Mailpieces Delivered Between 04/01/2020 and 06/30/2020

 Quarter III
FY2020

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2020 Quarter 3 was 95.7 percent on time, which is 0.6 points lower than the same period last year. National Two-Day performance was 93.2 percent on time, which is 2.1 points lower than the same period last year. National Three-To-Five-Day performance was 90.7 percent on time, which is 2.9 points lower when compared to the same period last year.

Southern Area led the nation in Overnight service performance, with 96.8 percent on time. Western Area led the nation in Two-Day service performance, with 96.0 percent on time in FY2020 Quarter 3. Eastern Area led the nation in Three-To-Five-Day service performance, with 91.9 percent on time.

In FY2020 Quarter 3, 29 districts met or exceeded the Overnight performance target of 96.80, eight districts met or exceeded the Two-Day service performance target of 96.50, and none of the districts met or exceeded the Three-To-Five-Day service performance target of 95.25. Alaska led the nation in Overnight service performance with 98.8 percent on time. Caribbean led in Two-Day service performance with 97.7 percent on time, and San Francisco led the nation in Three-To-Five-Day service performance with 94.7 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days		 Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days		 Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days
Capital Metro Area 98.5 99.1 99.4 98.0 99.0 99.4 97.1 98.6 99.2
Atlanta 98.4 99.0 99.3 98.3 99.1 99.5 97.3 98.5 99.1
Baltimore 98.0 98.9 99.2 96.1 98.2 99.0 94.2 97.5 98.6
Capital 97.2 98.6 99.3 96.8 98.5 99.0 96.3 98.1 98.8
Greater South Carolina 99.0 99.5 99.7 98.6 99.3 99.6 97.5 99.0 99.4
Greensboro 99.1 99.5 99.6 98.7 99.3 99.7 97.4 98.9 99.5
Mid-Carolinas 98.8 99.2 99.5 98.2 99.1 99.5 97.5 98.8 99.2
Northern Virginia 98.0 98.8 99.2 97.6 98.7 99.1 97.1 98.6 99.1
Richmond 97.6 98.9 99.2 97.6 98.8 99.3 97.0 98.6 99.2
Eastern Area 98.6 99.2 99.5 97.5 98.7 99.2 97.2 98.6 99.2
Appalachian 99.2 99.5 99.7 98.2 99.2 99.5 97.7 99.0 99.5
Central Pennsylvania 99.0 99.4 99.6 97.9 98.9 99.3 97.0 98.4 99.1
Kentuckiana 98.9 99.4 99.6 98.3 99.1 99.5 97.4 98.7 99.3
Northern Ohio 98.3 99.1 99.4 96.4 98.1 99.0 96.3 98.0 98.8
Ohio Valley 97.9 98.8 99.2 96.6 98.1 98.9 97.0 98.6 99.2
Philadelphia Metro 98.4 99.0 99.3 97.4 98.6 99.1 97.5 98.8 99.2
South Jersey 98.9 99.4 99.5 97.6 98.8 99.2 97.3 98.8 99.3
Tennessee 98.5 99.2 99.5 98.3 99.2 99.5 97.1 98.7 99.3
Western New York 99.0 99.5 99.7 98.6 99.3 99.6 97.6 98.9 99.4
Western Pennsylvania 99.3 99.6 99.8 98.5 99.2 99.6 98.0 99.0 99.4
Great Lakes Area 97.2 98.5 99.1 95.9 97.8 98.7 95.6 97.7 98.7
Central Illinois 97.6 98.9 99.4 97.2 98.8 99.3 95.5 97.9 98.8
Chicago 97.8 98.9 99.2 96.5 98.2 98.9 94.7 96.8 98.3
Detroit 92.4 96.1 97.7 85.9 91.6 94.7 89.5 94.2 96.5
Gateway 98.3 99.0 99.3 98.0 99.0 99.4 97.6 98.8 99.3
Greater Indiana 98.3 99.2 99.5 97.4 98.7 99.3 97.8 99.0 99.4
Greater Michigan 98.1 99.0 99.3 95.9 97.7 98.6 96.7 98.3 99.0
Lakeland 98.7 99.3 99.6 97.8 98.9 99.4 95.6 97.8 98.8
Northeast Area 97.7 98.7 99.2 96.4 98.0 98.7 95.2 97.8 98.7
Albany 99.0 99.5 99.7 97.1 98.4 99.0 97.6 99.0 99.5
Caribbean 98.4 99.1 99.4 99.0 99.4 99.5 94.0 96.7 98.2
Connecticut Valley 97.9 98.7 99.3 97.3 98.5 99.0 95.9 98.2 99.0
Greater Boston 98.3 99.1 99.4 98.1 98.9 99.3 96.4 98.5 99.1
Long Island 97.7 99.1 99.5 95.5 97.7 98.6 93.9 97.8 98.8
New York 79.7 89.6 94.4 85.4 92.2 95.2 83.0 91.4 94.9
Northern New England 98.0 99.3 99.5 98.0 99.1 99.4 93.8 97.4 98.7
Northern New Jersey  96.6 97.9 98.5 96.7 98.1 98.7 96.9 98.3 99.0
Triboro 95.1 97.1 97.9 94.5 96.7 97.6 92.6 96.0 97.3
Westchester 95.5 97.3 98.0 95.3 97.4 98.3 95.4 97.7 98.6
Pacific Area 98.8 99.3 99.6 98.8 99.4 99.6 97.0 98.6 99.2
Bay-Valley 99.1 99.5 99.7 98.9 99.4 99.7 97.3 98.7 99.3
Honolulu 99.2 99.6 99.8 N/A N/A N/A 92.8 96.9 98.6
Los Angeles 98.3 99.0 99.3 98.9 99.4 99.6 96.9 98.4 99.1
Sacramento 98.8 99.4 99.6 98.6 99.3 99.6 96.8 98.6 99.2
San Diego 99.1 99.5 99.7 98.9 99.6 99.7 97.1 98.8 99.4
San Francisco 98.3 99.1 99.4 98.4 99.1 99.4 98.0 99.0 99.3
Santa Ana 99.4 99.7 99.8 99.0 99.5 99.7 97.5 98.9 99.5
Sierra Coastal 98.9 99.5 99.6 99.0 99.5 99.7 97.4 98.9 99.4
Southern Area 98.9 99.4 99.6 98.4 99.3 99.5 97.2 98.7 99.3
Alabama 98.9 99.4 99.6 98.5 99.3 99.6 97.6 98.8 99.3
Arkansas 98.9 99.5 99.6 98.5 99.2 99.5 97.4 98.9 99.4
Dallas 98.7 99.2 99.5 98.3 99.2 99.5 97.0 98.6 99.2
Fort Worth 98.7 99.3 99.6 98.1 99.2 99.5 97.3 98.8 99.3
Gulf Atlantic 99.1 99.5 99.7 98.7 99.4 99.6 97.5 98.9 99.4
Houston 98.8 99.3 99.6 98.1 99.2 99.5 96.4 98.4 99.2
Louisiana 98.4 99.2 99.4 98.4 99.1 99.4 96.5 98.5 99.2
Mississippi 99.0 99.4 99.6 97.6 99.0 99.4 96.7 98.5 99.2
Oklahoma 99.0 99.4 99.6 98.5 99.3 99.5 97.7 98.9 99.4
Rio Grande 98.7 99.3 99.6 98.1 99.2 99.6 97.4 98.9 99.4
South Florida 98.8 99.2 99.5 98.5 99.2 99.6 97.3 98.7 99.3
Suncoast 99.1 99.5 99.7 99.0 99.5 99.7 97.7 98.9 99.4
Western Area 98.9 99.4 99.6 98.7 99.3 99.6 97.1 98.6 99.2
Alaska 99.2 99.6 99.7 98.4 98.8 98.9 96.6 98.4 99.0
Arizona 98.9 99.3 99.5 98.9 99.2 99.4 97.4 98.8 99.3
Central Plains 98.5 99.2 99.5 98.8 99.3 99.6 97.6 98.8 99.3
Colorado/Wyoming 98.2 99.0 99.3 97.7 99.0 99.4 96.1 98.2 99.1
Dakotas 99.4 99.7 99.7 99.1 99.5 99.7 97.3 98.7 99.3
Hawkeye 98.7 99.4 99.6 98.5 99.3 99.6 97.6 98.8 99.3
Mid-America 99.0 99.5 99.7 98.6 99.3 99.6 97.2 98.6 99.2
Nevada-Sierra 99.4 99.7 99.7 97.6 98.8 99.5 97.7 98.9 99.3
Northland 98.9 99.5 99.7 98.6 99.4 99.6 96.1 98.4 99.2
Portland 99.0 99.5 99.7 98.8 99.4 99.6 96.7 98.5 99.2
Salt Lake City 99.0 99.4 99.6 98.9 99.3 99.6 96.4 98.4 99.1
Seattle 98.9 99.4 99.7 98.8 99.4 99.6 97.0 98.7 99.3
Nation FY2020 Q3 98.4 99.1 99.4 97.5 98.7 99.2 96.7 98.4 99.1
Nation FY2019 Q3 (SPLY)  98.6 99.2 99.5 98.2 99.1 99.4 97.9 98.9 99.4
Nation FY2009 Annual 98.7 99.3 99.4 97.2 98.6 99.2 93.3 96.7 98.3
Nation FY2010 Annual 98.9 99.6 99.8 98.3 99.3 99.6 96.8 98.4 99.0
Nation FY2011 Annual 98.6 99.5 99.7 98.0 99.4 99.7 97.8 99.1 99.6
Nation FY2012 Annual 99.5 99.8 99.9 99.1 99.7 99.8 98.9 99.6 99.8
Nation FY2013 Annual 99.6 99.8 99.9 99.4 99.8 99.9 98.9 99.6 99.8
Nation FY2014 Annual 99.5 99.8 99.9 99.2 99.7 99.9 97.8 99.2 99.6
Nation FY2015 Annual 99.1 99.6 99.8 98.5 99.4 99.7 96.6 98.8 99.5
Nation FY2016 Annual 99.1 99.6 99.8 98.7 99.4 99.7 97.6 99.0 99.5
Nation FY2017 Annual 99.1 99.6 99.8 98.7 99.4 99.7 98.1 99.2 99.6
Nation FY2018 Annual 99.0 99.5 99.7 98.6 99.4 99.7 97.8 99.1 99.5
Nation FY2019 Annual 98.4 99.1 99.4 97.9 99.0 99.4 97.4 98.7 99.3
Nation FY2020 Q1 97.9 98.8 99.2 97.7 98.9 99.3 97.1 98.7 99.2
Nation FY2020 Q2 98.6 99.2 99.5 98.1 99.1 99.5 97.6 98.9 99.4