United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail® International
Mailpieces Delivered Between 04/01/2020 and 06/30/2020

Quarter III
FY2020

Overview

Single-Piece First-Class Mail International® Inbound and Outbound service performance is measured via the International Mail Measurement System (IMMS) operated by an outside entity. This system measures the length of time it takes for the domestic leg of transit for Single-Piece First-Class Mail International® letters and flats. Transit time for outbound mail begins when pieces are mailed from collection boxes or mail chutes, and ends when the pieces are sorted and ready to leave the designated international processing center in the United States. Similarly, transit time for inbound mail begins at arrival at the USPS® international processing center and ends with delivery to the intended recipient. It uses a rigorous external sampling system modeled after the External First-Class Mail® (EXFC) Measurement System. IMMS test mail letters and flats volumes are designed to be proportional to actual mail volumes by shape such that no weighting by shape is required in scoring calculations. Transit time is compared against First-Class Mail® service standards. On January 27, 2013, outbound Single-Piece First-Class Mail International® parcels became a competitive product and these data are no longer included in the measurement. Starting in FY2020 Quarter 2, inbound Single-Piece First-Class Mail International® parcels became a competitive product and these data are no longer included in the measurement.

Since not all postal administrative districts have sufficient international volumes for statistically representative reporting, the U.S. Postal Service® reports international quarterly service performance at a postal administrative area level.

Performance Highlights

The national Single-Piece First-Class Mail International® Inbound/Outbound Combined performance was 65.8 percent on time in FY 2020 Quarter 3. Inbound performance was 67.9 percent on time and Outbound performance was 63.6 percent on time in FY 2020 Quarter 3. Nationally, there was 93.8 percent of mail delivered within the service standard plus three days for Inbound/Outbound Combined.

In FY 2020 Quarter 3, Great Lakes Area had the highest Inbound/Outbound Combined performance, with 75.2 percent on time. Great Lakes Area had the highest performance among the seven areas for inbound, at 75.3 percent on time. Northeast Area had the highest outbound performance, with 77.1 percent on time in FY 2020 Quarter 3. All areas had at least 88.3 percent of mail delivered within the service standard plus three days for Inbound/Outbound combined.

 

Area Inbound Outbound Inbound/Outbound
Percent On Time Percent On Time Percent On Time
Capital Metro 69.0 74.3 71.6
Eastern 74.4 75.0 74.7
Great Lakes 75.3 74.8 75.2
Northeast 73.1 77.1 74.1
Pacific 58.6 38.5 53.7
Southern 68.9 59.9 65.3
Western 57.9 50.7 54.3
Nation FY2020 Q3 67.9 63.6 65.8

Nation FY2019 Q3 (SPLY) 66.8 85.8 72.0

Nation FY2009 Annual 87.8 91.7 89.7
Nation FY2010 Annual 89.3 89.6 89.4
Nation FY2011 Annual 88.7 91.9 90.2
Nation FY2012 Annual 90.5 91.5 91.1
Nation FY2013 Annual 88.0 88.9 88.3
Nation FY2014 Annual 85.2 87.8 86.2
Nation FY2015 Annual 75.6 85.3 79.4
Nation FY2016 Annual 81.4 86.2 83.2
Nation FY2017 Annual 85.5 85.9 85.6
Nation FY2018 Annual 83.5 82.8 83.3
Nation FY2019 Annual 64.8 79.7 68.9
Nation FY2020 Q1 61.1 75.0 63.8
Nation FY2020 Q2 74.3 68.3 71.3

FY2020 Annual Target 94.0 94.0 94.0