United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail® International |
Quarter III FY2020 |
Overview
Single-Piece First-Class Mail International® Inbound and Outbound service performance is measured via the International Mail Measurement System (IMMS) operated by an outside entity. This system measures the length of time it takes for the domestic leg of transit for Single-Piece First-Class Mail International® letters and flats. Transit time for outbound mail begins when pieces are mailed from collection boxes or mail chutes, and ends when the pieces are sorted and ready to leave the designated international processing center in the United States. Similarly, transit time for inbound mail begins at arrival at the USPS® international processing center and ends with delivery to the intended recipient. It uses a rigorous external sampling system modeled after the External First-Class Mail® (EXFC) Measurement System. IMMS test mail letters and flats volumes are designed to be proportional to actual mail volumes by shape such that no weighting by shape is required in scoring calculations. Transit time is compared against First-Class Mail® service standards. On January 27, 2013, outbound Single-Piece First-Class Mail International® parcels became a competitive product and these data are no longer included in the measurement. Starting in FY2020 Quarter 2, inbound Single-Piece First-Class Mail International® parcels became a competitive product and these data are no longer included in the measurement.
Since not all postal administrative districts have sufficient international volumes for statistically representative reporting, the U.S. Postal Service® reports international quarterly service performance at a postal administrative area level.
Performance Highlights
The national Single-Piece First-Class Mail International® Inbound/Outbound Combined performance was 65.8 percent on time in FY 2020 Quarter 3. Inbound performance was 67.9 percent on time and Outbound performance was 63.6 percent on time in FY 2020 Quarter 3. Nationally, there was 93.8 percent of mail delivered within the service standard plus three days for Inbound/Outbound Combined.
In FY 2020 Quarter 3, Great Lakes Area had the highest Inbound/Outbound Combined performance, with 75.2 percent on time. Great Lakes Area had the highest performance among the seven areas for inbound, at 75.3 percent on time. Northeast Area had the highest outbound performance, with 77.1 percent on time in FY 2020 Quarter 3. All areas had at least 88.3 percent of mail delivered within the service standard plus three days for Inbound/Outbound combined.
| Area | Inbound | Outbound | Inbound/Outbound | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | |
| Capital Metro | 88.8 | 94.3 | 96.1 | 89.7 | 94.9 | 96.8 | 89.2 | 94.6 | 96.4 |
| Eastern | 89.4 | 95.1 | 97.2 | 89.4 | 94.3 | 96.6 | 89.4 | 94.7 | 96.9 |
| Great Lakes | 90.6 | 94.9 | 96.8 | 88.6 | 94.3 | 96.0 | 90.1 | 94.8 | 96.6 |
| Northeast | 90.1 | 95.0 | 97.0 | 90.4 | 94.2 | 96.2 | 90.2 | 94.8 | 96.8 |
| Pacific | 73.9 | 81.7 | 88.4 | 62.5 | 78.3 | 87.9 | 71.1 | 80.9 | 88.3 |
| Southern | 85.9 | 90.9 | 93.0 | 78.7 | 88.2 | 93.8 | 83.0 | 89.8 | 93.4 |
| Western | 76.8 | 83.4 | 88.8 | 73.1 | 86.1 | 90.5 | 75.0 | 84.7 | 89.7 |
| Nation FY2020 Q3 | 84.8 | 90.5 | 93.8 | 81.3 | 89.7 | 93.8 | 83.0 | 90.1 | 93.8 |
| Nation FY2019 Q3 (SPLY) | 84.6 | 92.1 | 95.8 | 95.0 | 97.4 | 98.5 | 87.5 | 93.6 | 96.5 |
| Nation FY2009 Annual | 96.2 | 98.5 | 99.2 | 97.1 | 98.7 | 99.4 | 96.7 | 98.6 | 99.3 |
| Nation FY2010 Annual | 96.9 | 98.6 | 99.3 | 95.7 | 97.8 | 98.8 | 96.3 | 98.2 | 99.0 |
| Nation FY2011 Annual | 96.7 | 98.7 | 99.4 | 97.3 | 98.8 | 99.4 | 97.0 | 98.7 | 99.4 |
| Nation FY2012 Annual | 97.3 | 98.9 | 99.5 | 97.4 | 98.8 | 99.4 | 97.4 | 98.8 | 99.4 |
| Nation FY2013 Annual | 96.4 | 98.5 | 99.3 | 95.4 | 97.7 | 98.8 | 96.0 | 98.2 | 99.1 |
| Nation FY2014 Annual | 94.9 | 97.9 | 99.0 | 95.3 | 97.7 | 98.8 | 95.1 | 97.8 | 98.9 |
| Nation FY2015 Annual | 91.3 | 96.2 | 98.2 | 95.0 | 97.6 | 98.7 | 92.7 | 96.8 | 98.4 |
| Nation FY2016 Annual | 93.3 | 97.1 | 98.6 | 94.1 | 97.0 | 98.3 | 93.6 | 97.1 | 98.5 |
| Nation FY2017 Annual | 94.8 | 97.7 | 98.9 | 94.4 | 97.0 | 98.2 | 94.7 | 97.5 | 98.7 |
| Nation FY2018 Annual | 92.7 | 96.4 | 98.1 | 93.9 | 97.0 | 98.3 | 93.0 | 96.5 | 98.2 |
| Nation FY2019 Annual | 83.5 | 91.6 | 95.4 | 91.7 | 95.5 | 97.2 | 85.8 | 92.7 | 95.9 |
| Nation FY2020 Q1 | 81.4 | 90.7 | 94.8 | 88.9 | 93.8 | 96.1 | 82.8 | 91.3 | 95.1 |
| Nation FY2020 Q2 | 88.8 | 94.1 | 96.7 | 88.5 | 93.1 | 95.5 | 88.7 | 93.6 | 96.1 |
