United States Postal Service®

Quarterly Performance for USPS Marketing Mail®
Mailpieces Delivered Between 07/01/2020 and 09/30/2020

Quarter IV


Beginning FY2019 Q1, service performance for USPS Marketing Mail® Letters and non-Saturation flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all USPS Marketing Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The service performance measure for Destination Delivery Unit (DDU) Entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time.

The service performance measurement system for Every Door Direct Mail – Retail® (EDDM Retail®) uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to U.S. Postal Service®, and an Intelligent Mail® parcel barcode (IMpb®) scan by a USPS® carrier to stop the clock. The delivery of bundles of EDDM Retail® pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mail piece bundles to the service standard to determine the percent delivered on time.

Results for DDU Entry Saturation flats and EDDM Retail® are combined with other Destination Entry Standard Mail in the Destination Entry scores in this report.

The service performance measure for USPS Marketing Mail® Parcels with USPS Tracking® serves as a proxy for measuring service performance for USPS Marketing Mail® Parcels.


Due to limited automated processing for USPS Marketing Mail® Flats, the service performance results may not be representative of all USPS Marketing Mail® Flats performance. While Destination Delivery Unit (DDU) entered Saturation Flats and EDDM Retail® Flats have been included this quarter, significant gaps in the coverage of non-Saturation/non-EDDM Retail® DDU Entry mail still remain and are excluded from measurement. Results for USPS Marketing Mail® Parcels, which represent less than 0.1 percent of all USPS Marketing Mail®, are not included in the overall USPS Marketing Mail® results.

Performance Highlights

National Destination Entry mail achieved 88.5 percent on time in FY2020 Quarter 4, which is 6.1 points lower than the same period last year. For Destination Entry mail, 98.5 percent was delivered within service standard plus three days. The Alaska Performance Cluster led the nation in Destination Entry performance with 97.7 percent on time. Twenty-three out of 67 districts achieved an on-time performance at or above the performance target of 91.8 for Destination Entry mail.

End-To-End Entry national performance was 66.7 percent on time, which is 5.5 points lower than the same period last year. In FY2020 Quarter 4, 88.4 percent of End-To-End Entry USPS Marketing Mail® was delivered within the service standard plus three days. The Alaska District had the highest End-To-End Entry score with 88.6 percent on time.

District Destination Entry End-To-End
Percent On Time Percent On Time
Capital Metro Area 84.8 63.3
Atlanta 82.7 37.5
Baltimore 72.1 54.5
Capital 87.6 72.2
Greater South Carolina 87.1 70.1
Greensboro 85.7 76.3
Mid-Carolinas 88.7 74.0
Northern Virginia 93.9 66.3
Richmond 83.8 62.3
Eastern Area 87.9 65.5
Appalachian 94.0 71.5
Central Pennsylvania 86.4 51.8
Kentuckiana 91.0 67.5
Northern Ohio 81.2 67.8
Ohio Valley 84.6 71.7
Philadelphia Metro 87.3 53.6
South Jersey 92.1 63.1
Tennessee 87.5 54.3
Western New York 84.7 71.3
Western Pennsylvania 96.0 83.3
Great Lakes Area 83.3 60.8
Central Illinois 83.9 59.6
Chicago 80.0 51.7
Detroit 72.9 54.3
Gateway 83.9 66.3
Greater Indiana 88.7 61.5
Greater Michigan 86.1 60.9
Lakeland 87.8 61.7
Northeast Area 89.5 66.2
Albany 89.6 71.1
Caribbean 87.6 63.3
Connecticut Valley 88.3 67.5
Greater Boston 88.6 68.1
Long Island 93.3 57.6
New York 91.8 71.3
Northern New England 92.2 77.1
Northern New Jersey  90.5 57.5
Triboro 85.4 60.9
Westchester 87.3 62.6
Pacific Area 91.8 68.7
Bay-Valley 90.6 66.4
Honolulu 91.8 59.7
Los Angeles 86.4 67.6
Sacramento 89.4 64.6
San Diego 93.9 71.8
San Francisco 92.1 72.7
Santa Ana 94.6 71.0
Sierra Coastal 94.8 75.6
Southern Area 87.9 68.2
Alabama 89.1 58.9
Arkansas 91.6 55.0
Dallas 87.1 70.3
Fort Worth 88.0 65.8
Gulf Atlantic 89.2 68.4
Houston 89.7 80.3
Louisiana 81.4 54.8
Mississippi 86.3 61.7
Oklahoma 92.4 71.1
Rio Grande 88.1 70.2
South Florida 85.7 68.4
Suncoast 88.6 66.0
Western Area 93.3 70.6
Alaska 97.7 88.6
Arizona 93.8 68.1
Central Plains 95.4 71.5
Colorado/Wyoming 90.8 63.5
Dakotas 94.9 70.5
Hawkeye 95.3 76.7
Mid-America 88.3 64.8
Nevada-Sierra 95.4 71.1
Northland 92.1 70.3
Portland 95.4 70.2
Salt Lake City 95.0 68.2
Seattle 93.4 76.9
Nation FY2020 Q4 88.5 66.7
Nation FY2019 Q4 (SPLY)  94.6 72.2
Nation FY2009 Annual 86.4 70.7
Nation FY2010 Annual 83.4 59.0
Nation FY2011 Annual 70.3 38.4
Nation FY2012 Annual 82.0 56.5
Nation FY2013 Annual 88.8 63.3
Nation FY2014 Annual 89.9 63.5
Nation FY2015 Annual 89.1 59.6
Nation FY2016 Annual 92.3 65.9
Nation FY2017 Annual 93.7 69.8
Nation FY2018 Annual 91.6 66.4
Nation FY2019 Annual 91.9 66.2
Nation FY2020 Annual 91.5 69.3
Nation FY2020 Q1 92.0 67.2
Nation FY2020 Q2 93.9 73.9
Nation FY2020 Q3 92.2 70.4
FY2020 Annual Target 91.8 91.8