United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 07/01/2020 and 09/30/2020

Quarter IV
FY2020

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2020 Quarter 4 was 92.8 percent on time, which is 3.4 points lower than the same period last year. National Two-Day performance was 89.6 percent on time, which is 5.7 points lower than the same period last year. National Three-To-Five-Day performance was 84.6 percent on time, which is 9.5 points lower when compared to the same period last year.

Western Area led the nation in Overnight service performance, with 94.6 percent on time. Pacific Area led the nation in Two-Day service performance, with 93.2 percent on time in FY2020 Quarter 4. Pacific Area led the nation in Three-To-Five-Day service performance, with 86.9 percent on time.

In FY2020 Quarter 4, Five districts met or exceeded the Overnight performance target of 96.80, three districts met or exceeded the Two-Day service performance target of 96.50, and none of the districts met or exceeded the Three-To-Five-Day service performance target of 95.25. Alaska led the nation in Overnight service performance with 98.5 percent on time. Salt Lake City led in Two-Day service performance with 96.9 percent on time, and San Francisco led the nation in Three-To-Five-Day service performance with 92.5 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 91.9 89.1 84.1
Atlanta 92.6 91.2 87.6
Baltimore 81.8 75.4 66.8
Capital 94.5 83.2 79.9
Greater South Carolina 92.1 91.3 83.6
Greensboro 94.2 93.0 84.1
Mid-Carolinas 95.1 91.6 87.2
Northern Virginia 90.4 88.5 83.3
Richmond 92.0 88.0 81.9
Eastern Area 91.1 87.2 83.1
Appalachian 96.7 91.5 84.3
Central Pennsylvania 90.2 85.1 81.0
Kentuckiana 94.7 91.2 84.6
Northern Ohio 85.0 84.4 79.7
Ohio Valley 88.8 82.6 80.5
Philadelphia Metro 91.7 89.3 85.2
South Jersey 94.1 88.8 83.6
Tennessee 91.7 90.0 84.2
Western New York 95.4 94.0 86.5
Western Pennsylvania 96.3 90.3 88.9
Great Lakes Area 90.2 87.0 81.3
Central Illinois 90.0 87.2 76.7
Chicago 85.1 80.3 75.9
Detroit 80.0 81.5 73.7
Gateway 92.0 90.7 83.6
Greater Indiana 94.0 86.0 88.7
Greater Michigan 92.2 90.5 84.4
Lakeland 94.3 89.0 78.3
Northeast Area 93.1 91.0 83.4
Albany 96.1 92.1 84.8
Caribbean 91.9 96.5 72.3
Connecticut Valley 94.5 91.6 83.8
Greater Boston 93.4 92.8 83.1
Long Island 92.9 87.9 79.3
New York 88.3 87.8 81.4
Northern New England 96.0 93.5 81.1
Northern New Jersey  92.5 90.4 86.6
Triboro 89.5 88.9 81.9
Westchester 92.3 88.6 83.5
Pacific Area 93.7 93.2 86.9
Bay-Valley 96.8 93.9 90.5
Honolulu 93.4 N/A 72.8
Los Angeles 90.6 92.2 84.9
Sacramento 94.1 91.8 86.3
San Diego 95.7 93.4 87.4
San Francisco 94.9 93.2 92.5
Santa Ana 97.1 94.1 86.5
Sierra Coastal 95.6 94.8 89.1
Southern Area 93.3 90.2 85.6
Alabama 93.5 91.4 84.2
Arkansas 95.4 91.8 87.7
Dallas 93.2 87.8 86.1
Fort Worth 90.2 89.3 86.3
Gulf Atlantic 96.5 91.9 86.0
Houston 92.1 87.5 84.1
Louisiana 85.9 85.7 80.4
Mississippi 95.7 90.6 85.4
Oklahoma 96.4 91.5 88.8
Rio Grande 94.2 91.2 88.2
South Florida 93.1 92.4 83.9
Suncoast 93.0 92.8 86.5
Western Area 94.6 93.1 86.0
Alaska 98.5 95.6 89.6
Arizona 96.4 96.2 87.9
Central Plains 94.2 95.4 89.1
Colorado/Wyoming 94.2 86.2 83.7
Dakotas 97.1 96.7 89.6
Hawkeye 95.9 92.5 85.6
Mid-America 94.2 93.2 84.9
Nevada-Sierra 97.6 85.5 90.5
Northland 91.8 91.4 77.9
Portland 95.5 95.0 87.3
Salt Lake City 96.3 96.9 86.9
Seattle 89.4 92.7 80.3
Nation FY2020 Q4 92.8 89.6 84.6
Nation FY2019 Q4 (SPLY)  96.2 95.3 94.1
Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Annual 96.5 95.6 93.2
Nation FY2018 Annual 96.0 94.9 92.0
Nation FY2019 Annual 95.5 94.1 92.0
Nation FY2020 Annual 94.7 92.8 89.9
Nation FY2020 Q1 94.4 93.5 91.2
Nation FY2020 Q2 95.9 94.4 92.6
Nation FY2020 Q3 95.7 93.2 90.7
FY2020 Annual Target 96.80 96.50 95.25