United States Postal Service®

Quarterly Performance for Presort First-Class Mail®

Service Variance
Mailpieces Delivered Between 07/01/2020 and 09/30/2020

 Quarter IV
FY2020

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2020 Quarter 4 was 92.8 percent on time, which is 3.4 points lower than the same period last year. National Two-Day performance was 89.6 percent on time, which is 5.7 points lower than the same period last year. National Three-To-Five-Day performance was 84.6 percent on time, which is 9.5 points lower when compared to the same period last year.

Western Area led the nation in Overnight service performance, with 94.6 percent on time. Pacific Area led the nation in Two-Day service performance, with 93.2 percent on time in FY2020 Quarter 4. Pacific Area led the nation in Three-To-Five-Day service performance, with 86.9 percent on time.

In FY2020 Quarter 4, Five districts met or exceeded the Overnight performance target of 96.80, three districts met or exceeded the Two-Day service performance target of 96.50, and none of the districts met or exceeded the Three-To-Five-Day service performance target of 95.25. Alaska led the nation in Overnight service performance with 98.5 percent on time. Salt Lake City led in Two-Day service performance with 96.9 percent on time, and San Francisco led the nation in Three-To-Five-Day service performance with 92.5 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days		 Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days		 Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days
Capital Metro Area 97.1 98.5 99.1 96.1 98.1 98.9 94.2 97.2 98.4
Atlanta 97.0 98.3 98.9 96.9 98.5 99.1 95.3 97.5 98.6
Baltimore 93.0 96.2 97.7 89.5 94.5 96.8 84.5 91.7 95.0
Capital 96.9 98.8 99.4 93.7 96.9 98.4 93.4 97.1 98.4
Greater South Carolina 97.9 99.1 99.5 97.4 98.8 99.4 94.5 97.6 98.7
Greensboro 98.6 99.3 99.6 97.9 99.1 99.5 94.9 97.8 98.9
Mid-Carolinas 98.4 99.2 99.5 97.3 98.7 99.3 95.9 98.1 99.0
Northern Virginia 97.8 98.7 99.1 95.9 98.0 98.8 95.1 97.6 98.6
Richmond 96.3 98.3 99.0 95.2 97.8 98.8 93.7 97.1 98.5
Eastern Area 96.9 98.4 99.1 95.3 97.8 98.8 94.0 97.3 98.5
Appalachian 98.8 99.3 99.5 96.4 98.3 98.9 94.4 97.5 98.8
Central Pennsylvania 97.3 98.8 99.3 95.0 97.9 98.8 93.1 96.9 98.4
Kentuckiana 97.9 99.0 99.4 96.4 98.2 99.1 94.4 97.2 98.5
Northern Ohio 94.1 97.4 98.7 94.1 97.3 98.6 92.3 96.4 98.2
Ohio Valley 95.6 97.5 98.6 93.0 96.5 98.0 92.8 96.7 98.2
Philadelphia Metro 97.5 98.6 99.2 96.3 98.1 98.9 95.1 97.8 98.8
South Jersey 98.3 99.1 99.4 96.3 98.2 98.9 94.7 97.8 98.8
Tennessee 97.5 99.0 99.4 96.9 98.5 99.2 94.7 97.6 98.6
Western New York 98.5 99.3 99.6 97.8 98.9 99.4 95.9 98.1 99.0
Western Pennsylvania 98.9 99.5 99.7 97.2 98.7 99.4 96.5 98.4 99.1
Great Lakes Area 96.1 98.0 98.8 95.2 97.7 98.8 92.8 96.5 98.1
Central Illinois 96.8 98.4 99.0 95.4 97.9 98.8 91.0 95.7 97.7
Chicago 94.3 96.6 98.0 93.2 96.6 98.0 90.4 95.2 97.3
Detroit 90.4 95.0 97.2 92.4 96.3 98.0 89.4 94.6 97.0
Gateway 97.4 98.7 99.2 96.6 98.4 99.2 94.0 97.1 98.4
Greater Indiana 97.9 99.0 99.4 94.6 97.2 98.6 95.8 98.1 99.0
Greater Michigan 96.8 98.3 99.0 96.7 98.4 99.1 93.9 96.9 98.4
Lakeland 98.3 99.1 99.5 96.4 98.4 99.1 91.4 95.8 97.7
Northeast Area 97.6 98.7 99.1 96.6 98.3 98.9 94.3 97.3 98.5
Albany 98.7 99.3 99.7 97.3 98.6 99.2 94.8 97.6 98.9
Caribbean 97.4 98.6 99.1 98.6 99.1 99.4 87.9 94.7 96.9
Connecticut Valley 97.7 98.7 99.2 97.0 98.5 99.1 94.7 97.6 98.7
Greater Boston 98.2 98.9 99.1 97.6 98.8 99.2 94.9 97.7 98.7
Long Island 97.4 98.7 99.0 95.3 97.7 98.6 92.7 96.7 98.3
New York 94.2 95.9 96.3 94.5 96.6 97.6 92.8 96.0 97.3
Northern New England 98.6 99.2 99.6 97.9 99.0 99.5 93.6 97.5 98.7
Northern New Jersey  97.2 98.2 98.6 96.2 98.2 98.8 95.2 97.7 98.7
Triboro 95.8 97.3 98.0 95.2 97.0 97.9 93.4 96.2 97.3
Westchester 96.9 98.5 99.4 95.7 98.0 98.8 94.4 97.5 98.5
Pacific Area 98.0 98.9 99.3 98.0 99.1 99.5 95.4 97.8 98.7
Bay-Valley 99.1 99.5 99.6 98.4 99.3 99.5 96.4 98.2 98.9
Honolulu 98.3 99.4 99.7 N/A N/A N/A 87.6 93.8 96.5
Los Angeles 96.9 98.4 99.0 97.6 99.0 99.4 94.3 97.1 98.2
Sacramento 98.3 99.0 99.3 97.5 98.9 99.3 95.4 97.9 98.8
San Diego 98.8 99.4 99.6 98.0 99.2 99.6 96.0 98.3 99.1
San Francisco 97.7 98.6 99.1 97.8 98.8 99.3 97.0 98.4 99.1
Santa Ana 99.3 99.6 99.8 98.4 99.3 99.6 95.4 97.6 98.8
Sierra Coastal 98.7 99.2 99.6 98.4 99.2 99.5 96.3 98.3 99.1
Southern Area 97.6 98.8 99.3 96.5 98.4 99.1 95.0 97.7 98.7
Alabama 97.7 98.6 99.0 96.7 98.3 99.0 94.2 97.1 98.4
Arkansas 98.6 99.3 99.6 97.3 98.5 99.0 95.5 97.9 98.8
Dallas 97.6 98.8 99.2 95.7 98.1 98.9 95.4 97.8 98.8
Fort Worth 95.7 98.5 99.3 96.7 98.5 99.3 95.6 98.0 98.9
Gulf Atlantic 98.4 99.0 99.3 97.3 98.7 99.2 95.0 97.5 98.6
Houston 97.0 98.5 99.2 95.4 98.2 98.9 94.8 97.7 98.8
Louisiana 95.2 97.5 98.5 94.1 96.8 98.1 92.1 95.8 97.5
Mississippi 98.3 99.2 99.5 95.6 97.7 98.6 94.1 97.1 98.4
Oklahoma 98.9 99.4 99.7 97.6 98.9 99.4 96.1 98.1 99.0
Rio Grande 98.3 99.2 99.5 97.0 98.8 99.3 95.9 98.2 99.0
South Florida 97.5 98.7 99.2 97.6 98.8 99.3 94.3 97.3 98.5
Suncoast 97.9 99.0 99.5 97.7 98.9 99.3 95.5 97.9 98.9
Western Area 98.4 99.2 99.5 97.7 99.0 99.5 95.3 97.8 98.8
Alaska 99.2 99.5 99.7 98.3 99.1 99.3 95.4 97.4 98.4
Arizona 98.8 99.4 99.6 98.7 99.3 99.5 95.8 98.0 98.8
Central Plains 98.4 99.2 99.4 98.3 99.1 99.5 96.5 98.3 99.1
Colorado/Wyoming 98.3 99.1 99.3 95.9 98.1 98.6 94.7 97.5 98.6
Dakotas 99.1 99.5 99.7 98.9 99.5 99.7 96.2 98.1 99.0
Hawkeye 98.6 99.3 99.6 97.6 99.0 99.5 95.2 97.8 98.7
Mid-America 98.3 99.2 99.5 97.7 98.8 99.4 94.9 97.8 98.9
Nevada-Sierra 98.9 99.4 99.6 96.8 98.8 99.3 96.6 98.2 99.0
Northland 97.2 99.0 99.5 97.2 98.7 99.4 92.9 97.1 98.5
Portland 98.6 99.2 99.4 97.9 99.0 99.4 95.7 97.8 98.8
Salt Lake City 98.9 99.4 99.7 99.0 99.4 99.5 95.5 97.8 98.8
Seattle 97.8 99.0 99.6 97.7 99.0 99.4 93.4 97.1 98.5
Nation FY2020 Q4 97.5 98.7 99.2 96.3 98.2 99.0 94.6 97.4 98.6
Nation FY2019 Q4 (SPLY)  98.6 99.2 99.5 98.2 99.1 99.4 97.9 99.0 99.4
Nation FY2009 Annual 98.7 99.3 99.4 97.2 98.6 99.2 93.3 96.7 98.3
Nation FY2010 Annual 98.9 99.6 99.8 98.3 99.3 99.6 96.8 98.4 99.0
Nation FY2011 Annual 98.6 99.5 99.7 98.0 99.4 99.7 97.8 99.1 99.6
Nation FY2012 Annual 99.5 99.8 99.9 99.1 99.7 99.8 98.9 99.6 99.8
Nation FY2013 Annual 99.6 99.8 99.9 99.4 99.8 99.9 98.9 99.6 99.8
Nation FY2014 Annual 99.5 99.8 99.9 99.2 99.7 99.9 97.8 99.2 99.6
Nation FY2015 Annual 99.1 99.6 99.8 98.5 99.4 99.7 96.6 98.8 99.5
Nation FY2016 Annual 99.1 99.6 99.8 98.7 99.4 99.7 97.6 99.0 99.5
Nation FY2017 Annual 99.1 99.6 99.8 98.7 99.4 99.7 98.1 99.2 99.6
Nation FY2018 Annual 99.0 99.5 99.7 98.6 99.4 99.7 97.8 99.1 99.5
Nation FY2019 Annual 98.4 99.1 99.4 97.9 99.0 99.4 97.4 98.7 99.3
Nation FY2020 Annual 98.1 99.0 99.3 97.4 98.7 99.2 96.6 98.4 99.1
Nation FY2020 Q1 97.9 98.8 99.2 97.7 98.9 99.3 97.1 98.7 99.2
Nation FY2020 Q2 98.6 99.2 99.5 98.1 99.1 99.5 97.6 98.9 99.4
Nation FY2020 Q3 98.4 99.1 99.4 97.5 98.7 99.2 96.7 98.4 99.1