United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 01/01/2021 and 03/31/2021

Quarter II
FY2021

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2021 Quarter 2 was 92.7 percent on time, which is 3.2 points lower than the same period last year. National Two-Day performance was 84.8 percent on time, which is 9.6 points lower than the same period last year. National Three-To-Five-Day performance was 73.8 percent on time, which is 18.8 points lower when compared to the same period last year.

Western Area led the nation in Overnight service performance, with 95.5 percent on time. Pacific Area led the nation in Two-Day service performance, with 96.4 percent on time in FY2021 Quarter 2, Pacific Area led the nation in Three-To-Five-Day service performance, with 84.3 percent on time.

In FY2021 Quarter 2, Alaska led the nation in Overnight service performance with 98.2 percent on time. Caribbean led in Two-Day service performance with 98.5 percent on time, and San Francisco led the nation in Three-To-Five-Day service performance with 88.0 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 89.4 80.4 68.7
Atlanta 92.7 88.4 76.2
Baltimore 51.7 55.7 32.4
Capital 80.1 63.7 50.8
Greater South Carolina 94.2 90.6 72.0
Greensboro 91.3 82.1 63.1
Mid-Carolinas 95.9 85.5 77.1
Northern Virginia 94.2 74.5 62.9
Richmond 88.6 61.4 57.7
Eastern Area 88.4 73.9 64.1
Appalachian 95.6 82.0 67.8
Central Pennsylvania 88.7 70.1 59.6
Kentuckiana 94.4 86.7 76.3
Northern Ohio 72.0 68.7 52.0
Ohio Valley 92.2 77.3 69.5
Philadelphia Metro 65.6 58.9 51.0
South Jersey 90.3 73.1 66.1
Tennessee 91.0 83.7 64.5
Western New York 96.1 89.2 74.8
Western Pennsylvania 96.9 82.4 74.8
Great Lakes Area 91.5 86.4 71.4
Central Illinois 91.8 87.2 64.9
Chicago 81.0 79.7 69.0
Detroit 88.5 82.5 63.1
Gateway 90.9 85.6 66.7
Greater Indiana 89.9 83.5 81.4
Greater Michigan 95.2 89.3 76.6
Lakeland 95.0 91.7 72.9
Northeast Area 93.8 84.8 71.8
Albany 95.1 86.6 71.5
Caribbean 96.6 98.5 72.1
Connecticut Valley 94.9 87.1 73.4
Greater Boston 93.5 90.2 72.7
Long Island 91.1 78.6 63.5
New York 87.9 80.3 65.4
Northern New England 95.2 91.1 66.7
Northern New Jersey  90.0 78.5 77.7
Triboro 78.0 79.3 66.6
Westchester 88.8 81.5 68.5
Pacific Area 95.4 96.4 84.3
Bay-Valley 97.0 96.8 85.6
Honolulu 96.8 N/A 74.5
Los Angeles 94.3 96.3 84.1
Sacramento 94.8 96.6 81.6
San Diego 97.1 96.0 86.3
San Francisco 95.7 95.7 88.0
Santa Ana 98.0 96.6 85.7
Sierra Coastal 96.7 96.0 87.8
Southern Area 92.9 87.5 75.1
Alabama 92.2 82.4 64.9
Arkansas 92.6 84.9 66.9
Dallas 85.9 82.5 77.3
Fort Worth 95.1 87.9 76.3
Gulf Atlantic 95.3 94.1 76.0
Houston 92.1 83.9 77.3
Louisiana 93.2 89.7 69.8
Mississippi 92.5 80.7 61.6
Oklahoma 94.8 85.5 72.1
Rio Grande 92.7 83.2 72.3
South Florida 95.7 93.1 73.4
Suncoast 96.3 95.3 82.3
Western Area 95.5 92.1 77.4
Alaska 98.2 96.8 79.6
Arizona 97.0 96.1 81.6
Central Plains 95.0 93.4 78.4
Colorado/Wyoming 91.4 78.0 74.0
Dakotas 98.0 95.9 75.1
Hawkeye 96.2 91.3 74.6
Mid-America 93.5 87.1 73.3
Nevada-Sierra 97.4 90.1 84.1
Northland 95.0 92.1 73.4
Portland 96.9 96.0 80.3
Salt Lake City 95.9 95.6 78.3
Seattle 95.6 93.8 76.7
Nation FY2021 Q2 92.7 84.8 73.8
Nation FY2020 Q2 (SPLY)  95.9 94.4 92.6
Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Annual 96.5 95.6 93.2
Nation FY2018 Annual 96.0 94.9 92.0
Nation FY2019 Annual 95.5 94.1 92.0
Nation FY2020 Annual 94.7 92.8 89.9
Nation FY2021 Q1 91.3 84.7 78.0
FY2021 Annual Target N/A* N/A* N/A*



*Setting of service targets for FY 2021 has been delayed due to unpredictable impacts from the COVID-19 pandemic.