United States Postal Service®

Quarterly Performance for Presort First-Class Mail®

Service Variance
Mailpieces Delivered Between 01/01/2021 and 03/31/2021

Quarter II
FY2021

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2021 Quarter 2 was 92.7 percent on time, which is 3.2 points lower than the same period last year. National Two-Day performance was 84.8 percent on time, which is 9.6 points lower than the same period last year. National Three-To-Five-Day performance was 73.8 percent on time, which is 18.8 points lower when compared to the same period last year.

Western Area led the nation in Overnight service performance, with 95.5 percent on time. Pacific Area led the nation in Two-Day service performance, with 96.4 percent on time in FY2021 Quarter 2, Pacific Area led the nation in Three-To-Five-Day service performance, with 84.3 percent on time.

In FY2021 Quarter 2, Alaska led the nation in Overnight service performance with 98.2 percent on time. Caribbean led in Two-Day service performance with 98.5 percent on time, and San Francisco led the nation in Three-To-Five-Day service performance with 88.0 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent
Within
+1-Day
Percent
Within
+2-Days
Percent
Within
+3-Days
Percent
Within
+1-Day
Percent
Within
+2-Days
Percent
Within
+3-Days
Percent
Within
+1-Day
Percent
Within
+2-Days
Percent
Within
+3-Days
Capital Metro Area 94.6 96.5 97.4 90.7 94.2 95.8 82.0 87.8 90.8
Atlanta 96.9 98.5 99.1 95.8 97.7 98.6 87.6 92.3 94.6
Baltimore 66.8 74.0 78.4 71.1 78.4 83.0 48.3 58.5 65.6
Capital 90.0 93.8 95.1 78.9 87.1 90.1 69.1 79.0 84.0
Greater South Carolina 98.2 99.2 99.6 96.8 98.3 99.1 87.0 91.9 94.5
Greensboro 97.4 98.9 99.4 94.0 97.4 98.6 79.9 87.0 90.4
Mid-Carolinas 98.5 99.2 99.5 95.0 97.6 98.7 88.0 92.3 94.5
Northern Virginia 97.4 98.7 99.1 87.2 91.8 93.8 78.2 85.4 88.6
Richmond 94.4 96.7 97.7 77.4 84.6 88.5 75.1 83.5 87.5
Eastern Area 94.1 96.2 97.4 85.8 90.7 93.1 78.8 85.6 89.3
Appalachian 98.4 99.2 99.4 91.6 95.0 96.8 81.9 88.3 91.7
Central Pennsylvania 95.6 97.8 98.6 83.9 90.4 93.2 76.9 85.1 89.5
Kentuckiana 98.1 99.0 99.3 95.6 97.7 98.7 89.4 93.7 95.6
Northern Ohio 81.5 86.9 90.5 80.0 85.6 89.4 66.8 74.7 80.1
Ohio Valley 96.5 97.9 98.6 88.0 92.5 94.8 84.7 90.3 93.3
Philadelphia Metro 78.9 85.5 90.8 76.3 83.6 87.0 66.4 76.3 81.8
South Jersey 96.5 98.5 99.1 86.6 91.7 94.1 82.7 89.0 92.1
Tennessee 96.2 97.6 98.3 92.7 95.8 96.9 79.7 85.9 89.1
Western New York 98.8 99.5 99.7 93.9 95.7 96.9 87.1 92.1 94.7
Western Pennsylvania 98.8 99.2 99.3 90.7 94.0 95.6 87.0 91.9 94.3
Great Lakes Area 97.0 98.4 99.0 95.0 97.4 98.4 85.3 90.7 93.5
Central Illinois 97.5 98.7 99.1 95.7 98.0 98.9 81.5 88.7 92.3
Chicago 91.7 95.5 97.3 91.7 95.5 97.1 84.9 91.4 94.5
Detroit 95.4 97.2 98.2 92.2 95.4 97.0 80.2 86.7 90.1
Gateway 96.5 98.1 98.9 95.0 97.4 98.5 82.2 88.9 92.1
Greater Indiana 96.7 98.6 99.2 94.3 97.1 98.3 91.1 94.5 96.2
Greater Michigan 98.4 99.1 99.3 96.0 97.7 98.4 89.6 93.8 95.6
Lakeland 98.5 99.3 99.6 97.0 98.6 99.2 86.1 91.1 93.6
Northeast Area 97.7 98.9 99.3 93.2 96.2 97.3 85.7 91.3 94.2
Albany 98.3 99.2 99.5 94.0 96.7 97.7 86.3 91.8 94.5
Caribbean 98.8 99.3 99.6 99.4 99.6 99.8 82.8 87.5 90.8
Connecticut Valley 98.2 99.0 99.3 94.8 97.2 98.0 87.0 92.0 94.5
Greater Boston 98.2 99.2 99.4 96.3 98.1 98.7 86.2 91.5 94.1
Long Island 96.8 98.7 99.3 89.6 93.7 95.7 80.9 88.2 92.7
New York 94.8 97.7 98.5 90.8 95.1 96.8 82.5 89.9 93.6
Northern New England 98.3 99.2 99.6 96.5 98.4 99.0 82.1 88.6 92.7
Northern New Jersey  95.8 98.0 98.7 88.9 93.4 95.1 88.3 92.7 95.2
Triboro 91.9 96.0 98.1 90.4 94.6 96.3 83.8 90.8 94.0
Westchester 97.1 98.5 98.9 91.5 94.9 96.2 85.4 92.6 95.3
Pacific Area 98.7 99.3 99.6 98.8 99.5 99.7 92.4 95.3 96.8
Bay-Valley 99.0 99.6 99.7 98.9 99.5 99.7 92.2 94.9 96.5
Honolulu 99.0 99.4 99.6 N/A N/A N/A 87.3 91.5 93.9
Los Angeles 98.1 99.0 99.4 98.7 99.3 99.6 91.8 94.8 96.4
Sacramento 98.8 99.4 99.7 98.8 99.4 99.7 91.2 94.5 96.2
San Diego 99.1 99.5 99.7 98.8 99.4 99.7 93.8 96.5 97.6
San Francisco 98.4 99.1 99.5 98.6 99.3 99.5 94.3 96.6 97.7
Santa Ana 99.4 99.8 99.8 99.1 99.5 99.7 93.6 96.3 97.5
Sierra Coastal 98.7 99.3 99.6 98.8 99.5 99.7 94.4 96.6 97.7
Southern Area 97.1 98.4 99.1 95.0 97.3 98.5 87.3 92.1 94.5
Alabama 96.8 98.2 98.9 92.9 96.1 97.5 80.5 87.1 90.5
Arkansas 97.1 98.1 98.8 94.4 96.6 97.7 79.5 85.2 88.7
Dallas 93.8 96.3 97.6 92.4 95.7 97.8 89.6 94.0 96.2
Fort Worth 98.2 99.0 99.4 94.9 97.6 98.8 88.2 92.7 95.0
Gulf Atlantic 98.1 99.0 99.3 97.8 98.9 99.3 88.1 92.7 94.8
Houston 96.4 98.1 99.3 93.3 96.6 98.3 88.8 93.7 96.0
Louisiana 97.4 98.8 99.2 95.9 97.8 98.6 81.8 87.2 90.1
Mississippi 97.0 98.0 98.6 89.3 93.1 94.7 75.7 83.0 87.1
Oklahoma 98.2 99.1 99.5 95.7 98.0 98.8 85.1 90.4 93.2
Rio Grande 97.3 98.8 99.3 92.9 96.1 97.8 85.0 90.4 93.2
South Florida 98.2 98.9 99.3 97.9 99.0 99.4 87.5 92.5 94.8
Suncoast 98.8 99.5 99.7 98.4 99.3 99.6 91.1 94.5 96.2
Western Area 98.5 99.3 99.6 97.6 98.9 99.4 89.3 93.6 95.6
Alaska 98.9 99.3 99.5 98.6 99.0 99.4 89.4 92.7 94.5
Arizona 98.7 99.2 99.5 98.7 99.4 99.6 91.5 94.9 96.6
Central Plains 98.5 99.3 99.5 97.7 98.9 99.4 89.2 93.4 95.3
Colorado/Wyoming 97.3 98.8 99.2 93.6 97.1 98.4 88.6 93.6 96.0
Dakotas 99.3 99.6 99.8 98.9 99.5 99.7 87.1 91.6 94.1
Hawkeye 98.7 99.3 99.5 97.5 98.9 99.4 87.9 92.7 95.3
Mid-America 98.0 99.0 99.4 95.6 97.9 98.8 87.2 92.1 94.6
Nevada-Sierra 99.1 99.6 99.7 97.6 99.0 99.5 91.8 94.7 96.4
Northland 98.5 99.4 99.6 97.9 99.2 99.5 89.1 93.9 95.9
Portland 99.0 99.6 99.7 98.8 99.5 99.7 89.5 93.9 95.9
Salt Lake City 98.9 99.4 99.6 98.4 99.0 99.6 89.2 93.2 95.3
Seattle 98.4 99.0 99.6 98.1 99.0 99.4 89.2 93.7 95.8
Nation FY2021 Q2 97.0 98.3 98.9 93.1 95.9 97.2 86.2 91.2 93.8
Nation FY2020 Q2 (SPLY)  98.6 99.2 99.5 98.1 99.1 99.5 97.6 98.9 99.4
Nation FY2009 Annual 98.7 99.3 99.4 97.2 98.6 99.2 93.3 96.7 98.3
Nation FY2010 Annual 98.9 99.6 99.8 98.3 99.3 99.6 96.8 98.4 99.0
Nation FY2011 Annual 98.6 99.5 99.7 98.0 99.4 99.7 97.8 99.1 99.6
Nation FY2012 Annual 99.5 99.8 99.9 99.1 99.7 99.8 98.9 99.6 99.8
Nation FY2013 Annual 99.6 99.8 99.9 99.4 99.8 99.9 98.9 99.6 99.8
Nation FY2014 Annual 99.5 99.8 99.9 99.2 99.7 99.9 97.8 99.2 99.6
Nation FY2015 Annual 99.1 99.6 99.8 98.5 99.4 99.7 96.6 98.8 99.5
Nation FY2016 Annual 99.1 99.6 99.8 98.7 99.4 99.7 97.6 99.0 99.5
Nation FY2017 Annual 99.1 99.6 99.8 98.7 99.4 99.7 98.1 99.2 99.6
Nation FY2018 Annual 99.0 99.5 99.7 98.6 99.4 99.7 97.8 99.1 99.5
Nation FY2019 Annual 98.4 99.1 99.4 97.9 99.0 99.4 97.4 98.7 99.3
Nation FY2020 Annual 98.1 99.0 99.3 97.4 98.7 99.2 96.6 98.4 99.1
Nation FY2021 Q1 96.9 98.4 99.0 93.5 96.4 97.8 89.9 94.4 96.5