United States Postal Service®

Quarterly Performance for USPS Marketing Mail®
Mailpieces Delivered Between 07/01/2021 and 09/30/2021

Quarter IV


Beginning FY2019 Q1, service performance for USPS Marketing Mail® Letters and non-Saturation flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all USPS Marketing Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The service performance measure for Destination Delivery Unit (DDU) Entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time.

The service performance measurement system for Every Door Direct Mail – Retail® (EDDM Retail®) uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to U.S. Postal Service®, and an Intelligent Mail® parcel barcode (IMpb®) scan by a USPS® carrier to stop the clock. The delivery of bundles of EDDM Retail® pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mail piece bundles to the service standard to determine the percent delivered on time.

Results for DDU Entry Saturation flats and EDDM Retail® are combined with other Destination Entry Standard Mail in the Destination Entry scores in this report.

The service performance measure for USPS Marketing Mail® Parcels with USPS Tracking® serves as a proxy for measuring service performance for USPS Marketing Mail® Parcels.


Due to limited automated processing for USPS Marketing Mail® Flats, the service performance results may not be representative of all USPS Marketing Mail® Flats performance. While Destination Delivery Unit (DDU) entered Saturation Flats and EDDM Retail® Flats have been included this quarter, significant gaps in the coverage of non-Saturation/non-EDDM Retail® DDU Entry mail still remain and are excluded from measurement. Results for USPS Marketing Mail® Parcels, which represent less than 0.1 percent of all USPS Marketing Mail®, are not included in the overall USPS Marketing Mail® results.

Performance Highlights

National Destination Entry mail achieved 94.4 percent on time in FY2021 Quarter 4, which is 5.9 points higher than the same period last year. For Destination Entry mail, 99.2 percent was delivered within service standard plus three days. The Alaska Performance Cluster led the nation in Destination Entry performance with 97.8 percent on time. Sixty-four out of 67 districts achieved an on-time performance at or above the performance target of 86.62 for Destination Entry mail.

End-To-End Entry national performance was 78.4 percent on time, which is 11.7 points higher than the same period last year. In FY2021 Quarter 4, 94.3 percent of End-To-End Entry USPS Marketing Mail® was delivered within the service standard plus three days. The Western Pennsylvania District had the highest End-To-End Entry score with 90.4 percent on time.

District Destination Entry End-To-End
Percent On Time Percent On Time
Capital Metro Area 92.0 70.8
Atlanta 91.2 60.2
Baltimore 90.2 62.3
Capital 91.1 71.4
Greater South Carolina 92.6 79.0
Greensboro 88.5 81.8
Mid-Carolinas 93.9 80.5
Northern Virginia 96.0 71.0
Richmond 89.7 64.3
Eastern Area 95.1 78.0
Appalachian 96.8 78.7
Central Pennsylvania 95.7 66.1
Kentuckiana 95.2 83.1
Northern Ohio 96.8 85.8
Ohio Valley 95.1 85.6
Philadelphia Metro 93.3 61.4
South Jersey 96.0 72.6
Tennessee 89.9 70.3
Western New York 97.0 84.1
Western Pennsylvania 97.8 90.4
Great Lakes Area 94.0 79.4
Central Illinois 95.0 76.4
Chicago 86.6 74.0
Detroit 95.4 81.6
Gateway 91.9 80.7
Greater Indiana 93.2 78.0
Greater Michigan 96.7 85.4
Lakeland 94.6 78.6
Northeast Area 94.0 71.5
Albany 96.3 77.2
Caribbean 78.9 66.9
Connecticut Valley 95.1 74.2
Greater Boston 93.7 72.8
Long Island 95.6 72.6
New York 94.0 75.3
Northern New England 95.7 74.4
Northern New Jersey  92.3 62.2
Triboro 92.4 70.0
Westchester 95.9 70.6
Pacific Area 96.1 81.2
Bay-Valley 95.8 84.8
Honolulu 96.5 73.7
Los Angeles 95.3 84.2
Sacramento 95.3 78.7
San Diego 95.6 80.1
San Francisco 96.5 86.3
Santa Ana 96.6 78.8
Sierra Coastal 97.4 84.8
Southern Area 93.7 80.5
Alabama 94.6 76.0
Arkansas 95.0 73.6
Dallas 94.6 83.5
Fort Worth 97.0 86.3
Gulf Atlantic 92.1 77.7
Houston 95.6 88.3
Louisiana 89.4 69.1
Mississippi 85.1 72.0
Oklahoma 94.6 79.3
Rio Grande 96.2 84.9
South Florida 90.1 76.6
Suncoast 94.8 78.6
Western Area 96.1 81.7
Alaska 97.8 90.1
Arizona 97.4 77.3
Central Plains 97.1 82.6
Colorado/Wyoming 94.9 81.6
Dakotas 96.8 83.0
Hawkeye 97.1 88.2
Mid-America 94.4 73.0
Nevada-Sierra 97.1 82.2
Northland 94.5 82.0
Portland 97.5 83.5
Salt Lake City 96.4 78.2
Seattle 96.0 84.6
Nation FY2021 Q4 94.4 78.4
Nation FY2020 Q4 (SPLY)  88.5 66.7
Nation FY2009 Annual 86.4 70.7
Nation FY2010 Annual 83.4 59.0
Nation FY2011 Annual 70.3 38.4
Nation FY2012 Annual 82.0 56.5
Nation FY2013 Annual 88.8 63.3
Nation FY2014 Annual 89.9 63.5
Nation FY2015 Annual 89.1 59.6
Nation FY2016 Annual 92.3 65.9
Nation FY2017 Annual 93.7 69.8
Nation FY2018 Annual 91.6 66.4
Nation FY2019 Annual 91.9 66.2
Nation FY2020 Annual 91.5 69.3
Nation FY2021 Annual 90.0 70.0
Nation FY2021 Q1 86.3 70.4
Nation FY2021 Q2 88.2 60.7
Nation FY2021 Q3 93.3 73.7
FY2021 Annual Target 86.62 86.62