Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 07/01/2021 and 09/30/2021

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2021 Quarter 4 was 94.6 percent on time, which is 1.8 points higher than the same period last year. National Two-Day performance was 92.3 percent on time, which is 2.7 points higher than the same period last year. National Three-To-Five-Day performance was 87.0 percent on time, which is 2.4 points higher when compared to the same period last year.

Western Area led the nation in Overnight service performance, with 96.2 percent on time. Pacific Area led the nation in Two-Day service performance, with 96.2 percent on time in FY2021 Quarter 4, Pacific Area led the nation in Three-To-Five-Day service performance, with 89.9 percent on time.

In FY2021 Quarter 4, 51 districts met or exceeded the Overnight performance target of 93.99, 53 districts met or exceeded the Two-Day service performance target of 89.20, and 44 of the districts met or exceeded the Three-To-Five-Day service performance target of 84.11. Alaska led the nation in Overnight service performance with 98.8 percent on time. Salt Lake City led in Two-Day service performance with 97.6 percent on time, and Bay-Valley led the nation in Three-To-Five-Day service performance with 93.8 percent on time.