United States Postal Service®

Quarterly Performance for Package Services
Mailpieces Delivered Between 01/01/2022 and 03/31/2022

Quarter II


Package Services includes Media Mail®/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 85 percent of the total represented by presort.

Service performance for Media Mail®/Library Mail and Bound Printed Matter Parcels is measured using an internal USPS® system, the Product Tracking and Reporting System (PTR). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS Tracking® service. The first en route scan serves as the proxy for the time of mailing for commercial and PC Postage parcels that were not mailed over the counter. Transit time is compared to USPS® service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP Code™ areas for which Package Services volume originates or destinates.

Beginning FY2019 Q1, service performance for Bound Printed Matter Flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Bound Printed Matter Flat Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Periodicals delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.


In FY2022 Quarter 2, the service performance results for Package Services through PTR included the data available for retail parcels mailed end-to-end from over the counter and with USPS Tracking® and End-To-End commercial and PC Postage parcels with USPS Tracking®. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. While Destination Delivery Unit (DDU) Entry represented approximately 68 percent of Destination Entry Bound Printed Matter Parcels in the population, 93 percent of measured mail was DDU Entry. The results may not be representative of all parcels because of the heavy volume of DDU Entry parcels in measurement compared with the overall.

Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.

Performance Highlights

National Package Services performance was 88.2 percent, which is 8.7 points higher than the same period last year. In FY2022 Quarter 2, 97.3 percent were delivered within the service standard plus three days, which is 5.6 points higher than the same period last year.

In FY2022 Quarter 2, nineteen districts had scores at or above the target of 90.0. The Western Pennsylvania District led in performance with 95.1 percent on time. The Capital Metro Area achieved the highest performance of the seven areas, with an on-time score of 89.7 percent. 

District Percent On Time
Capital Metro Area 89.7
Atlanta  84.2
Baltimore  91.0
Capital  89.3
Greater South Carolina  92.2
Greensboro  89.0
Mid-Carolinas  93.2
Northern Virginia  92.0
Richmond  87.4
Eastern Area 89.6
Appalachian  93.4
Central Pennsylvania  88.6
Kentuckiana 92.4
Northern Ohio 92.6
Ohio Valley 89.0
Philadelphia Metro  83.5
South Jersey  83.4
Tennessee  88.3
Western New York  93.3
Western Pennsylvania  95.1
Great Lakes Area 89.2
Central Illinois  87.8
Chicago  87.5
Detroit  91.3
Gateway  85.4
Greater Indiana  87.3
Greater Michigan  89.1
Lakeland  92.3
Northeast Area 82.4
Albany  89.5
Caribbean  80.4
Connecticut Valley  82.6
Greater Boston  84.6
Long Island  79.5
New York  80.7
Northern New England  82.7
Northern New Jersey  79.1
Triboro  80.7
Westchester  81.8
Pacific Area 89.0
Bay-Valley  89.7
Honolulu  79.5
Los Angeles  89.2
Sacramento  87.8
San Diego  88.0
San Francisco  89.0
Santa Ana  88.2
Sierra Coastal  91.4
Southern Area 87.9
Alabama  88.7
Arkansas  82.4
Dallas  89.3
Fort Worth  91.6
Gulf Atlantic 88.8
Houston 88.7
Louisiana 84.2
Mississippi 86.0
Oklahoma  92.3
Rio Grande  90.4
South Florida  81.3
Suncoast  87.0
Western Area 88.9
Alaska  89.6
Arizona  88.2
Central Plains  90.0
Colorado/Wyoming  84.6
Dakotas  89.0
Hawkeye  92.4
Mid-America  87.2
Nevada-Sierra  85.2
Northland  91.1
Portland  88.7
Salt Lake City  88.4
Seattle  90.3
Nation FY2022 Q2 88.2
Nation FY2021 Q2 (SPLY)  79.5
Nation FY2009 Annual 73.4
Nation FY2010 Annual 79.4
Nation FY2011 Annual 76.7
Nation FY2012 Annual 87.2
Nation FY2013 Annual 87.5
Nation FY2014 Annual 86.3
Nation FY2015 Annual 84.0
Nation FY2016 Annual 82.5
Nation FY2017 Annual 89.6
Nation FY2018 Annual 89.2
Nation FY2019 Annual 87.3
Nation FY2020 Annual 85.8
Nation FY2021 Annual 83.7
Nation FY2022 Q1 88.9
FY2022 Annual Target 90.0