United States Postal Service®

Quarterly Performance for Presort First-Class Mail®

Service Variance
Mailpieces Delivered Between 01/01/2022 and 03/31/2022

 Quarter II
FY2022

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2022 Quarter 2 was 94.1 percent on time, which is 1.4 points higher than the same period last year. National Two-Day performance was 92.1 percent on time, which is 7.3 points higher than the same period last year. National Three-To-Five Day performance was 87.5 percent on time, which is 13.7 points higher than the same period last year.

Pacific Area led the nation in Overnight service performance, with 95.9 percent on time. Pacific Area also led the nation in Two-Day and Three-To-Five Day service performance with 96.5 and 93.9 percent on time, respectively, in FY2022 Quarter 2.

In FY2022 Quarter 2, 29 districts met or exceeded the Overnight performance target of 94.75, 29 districts met or exceeded the Two-Day service performance target of 93.0 and 13 of the districts met or exceeded the Three-To-Five Day service performance target of 90.50. Alaska led the nation in Overnight service performance with 98.6 percent on time. Dakotas led in Two-Day service performance with 98.3 percent on time and Los Angeles led the nation in Three-To-Five Day service performance with 95.1 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days		 Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days		 Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days
Capital Metro Area 97.8 98.8 99.2 96.7 98.5 99.2 94.1 97.3 98.6
Atlanta 97.6 98.6 99.1 96.8 98.4 99.0 93.3 96.9 98.3
Baltimore 96.4 98.1 98.7 94.7 97.4 98.5 92.1 96.0 97.7
Capital 95.9 98.2 98.8 95.2 97.6 98.7 93.1 96.7 98.3
Greater South Carolina 98.4 99.3 99.6 96.9 98.7 99.4 93.9 97.3 98.7
Greensboro 99.0 99.5 99.7 98.4 99.3 99.6 94.9 97.7 98.8
Mid-Carolinas 98.4 99.2 99.5 96.8 98.8 99.4 95.7 98.1 99.0
Northern Virginia 97.3 98.9 99.4 96.7 98.5 99.2 94.7 97.8 98.9
Richmond 95.9 97.8 98.5 94.5 97.7 98.8 91.5 95.8 97.7
Eastern Area 97.6 98.7 99.2 96.9 98.4 99.0 94.1 97.1 98.4
Appalachian 98.0 99.0 99.5 91.9 96.0 96.9 94.2 97.1 98.4
Central Pennsylvania 97.4 98.5 99.0 97.0 98.4 99.0 94.4 97.5 98.6
Kentuckiana 98.3 99.2 99.4 97.6 98.8 99.3 94.6 97.3 98.5
Northern Ohio 97.8 98.8 99.4 97.8 98.9 99.4 94.5 97.2 98.5
Ohio Valley 97.2 98.5 99.0 96.6 98.3 99.0 94.2 97.1 98.4
Philadelphia Metro 95.5 97.5 98.8 95.5 97.6 98.5 94.5 97.3 98.6
South Jersey 98.5 99.2 99.4 96.9 98.5 99.0 94.2 97.5 98.7
Tennessee 97.5 98.7 99.2 98.0 98.9 99.3 91.5 95.5 97.4
Western New York 98.5 99.2 99.5 98.6 99.3 99.5 94.7 97.6 98.9
Western Pennsylvania 98.6 99.3 99.6 97.2 98.8 99.3 95.0 97.6 98.6
Great Lakes Area 97.5 98.8 99.3 97.0 98.5 99.1 94.0 97.1 98.4
Central Illinois 97.3 98.6 98.9 97.0 98.5 99.1 93.4 97.1 98.5
Chicago 94.4 96.5 97.8 94.5 96.9 97.9 93.4 96.4 97.6
Detroit 97.7 98.8 99.2 97.8 98.7 99.3 94.2 96.9 98.3
Gateway 94.9 98.1 99.0 95.8 98.1 99.0 92.2 96.4 98.1
Greater Indiana 98.0 99.0 99.4 97.2 98.6 99.2 95.9 98.0 98.8
Greater Michigan 98.3 99.1 99.4 98.4 99.0 99.5 95.4 97.8 98.8
Lakeland 98.4 99.2 99.6 97.5 98.8 99.3 93.6 97.1 98.5
Northeast Area 97.9 98.9 99.3 96.4 98.3 98.9 94.5 97.4 98.6
Albany 98.0 99.2 99.5 97.1 98.5 99.1 95.1 97.8 98.8
Caribbean 98.6 99.3 99.5 98.9 99.4 99.7 93.4 95.7 97.3
Connecticut Valley 98.2 99.0 99.3 96.3 98.3 99.0 94.3 97.4 98.6
Greater Boston 97.8 98.8 99.3 96.9 98.6 99.2 93.8 97.0 98.2
Long Island 97.4 98.7 99.2 96.4 98.3 99.0 92.9 96.8 98.5
New York 95.7 97.4 98.0 94.6 97.1 98.1 94.3 96.9 98.0
Northern New England 98.2 99.1 99.4 96.7 98.4 99.1 94.3 97.3 98.6
Northern New Jersey  96.9 98.4 98.9 96.4 98.2 98.8 95.7 97.8 98.8
Triboro 96.1 97.7 98.4 95.8 97.8 98.6 94.6 97.5 98.4
Westchester 96.0 98.3 99.1 95.6 98.1 99.1 94.3 97.5 98.6
Pacific Area 98.6 99.2 99.5 98.8 99.4 99.6 97.4 98.6 99.2
Bay-Valley 99.3 99.7 99.8 98.8 99.4 99.7 97.4 98.5 99.2
Honolulu 98.9 99.3 99.5 N/A N/A N/A 96.0 97.8 98.9
Los Angeles 97.7 98.9 99.3 98.8 99.4 99.6 97.8 98.8 99.2
Sacramento 98.6 99.3 99.6 98.6 99.3 99.6 97.3 98.6 99.1
San Diego 98.8 99.4 99.6 98.8 99.3 99.5 97.3 98.6 99.2
San Francisco 98.5 99.2 99.4 98.3 99.1 99.4 96.4 98.0 98.9
Santa Ana 99.3 99.7 99.8 98.9 99.4 99.6 97.6 98.8 99.2
Sierra Coastal 99.0 99.4 99.7 99.1 99.5 99.7 97.6 98.7 99.3
Southern Area 97.4 98.7 99.2 96.9 98.5 99.2 94.3 97.1 98.4
Alabama 98.2 99.0 99.3 97.2 98.6 99.2 92.6 96.5 98.1
Arkansas 97.3 98.4 98.8 90.1 94.5 97.0 91.5 95.5 97.3
Dallas 95.7 97.9 98.8 95.8 98.2 99.0 94.5 97.4 98.6
Fort Worth 96.6 98.8 99.3 96.2 98.6 99.2 95.2 97.6 98.5
Gulf Atlantic 98.1 98.9 99.3 98.0 99.0 99.4 94.7 97.5 98.6
Houston 96.7 98.5 99.1 N/A N/A N/A 92.9 96.3 97.8
Louisiana 98.3 99.2 99.4 98.3 98.9 99.2 94.3 97.0 98.3
Mississippi 97.8 99.0 99.3 97.5 98.6 99.1 91.3 95.4 97.2
Oklahoma 98.6 99.3 99.6 98.0 99.2 99.5 95.2 97.8 98.8
Rio Grande 97.1 98.8 99.3 93.7 97.3 98.7 94.3 97.1 98.4
South Florida 97.5 98.7 99.2 97.4 98.7 99.2 95.2 97.5 98.6
Suncoast 98.7 99.3 99.5 98.5 99.2 99.5 96.7 98.4 99.1
Western Area 98.4 99.2 99.5 98.4 99.2 99.6 95.6 97.8 98.8
Alaska 99.4 99.6 99.6 98.0 98.8 99.3 92.8 96.9 98.1
Arizona 98.9 99.5 99.6 99.1 99.5 99.6 96.9 98.5 99.1
Central Plains 98.4 99.3 99.5 97.4 98.7 99.3 97.5 98.8 99.3
Colorado/Wyoming 96.9 98.5 98.9 96.2 98.2 99.1 93.8 96.9 98.2
Dakotas 99.1 99.6 99.7 99.4 99.7 99.8 92.0 96.2 98.0
Hawkeye 98.2 99.1 99.5 97.9 99.0 99.5 93.4 96.9 98.3
Mid-America 97.7 98.9 99.3 96.6 98.3 99.1 93.2 96.9 98.4
Nevada-Sierra 98.9 99.4 99.6 98.1 99.1 100.0 96.7 98.2 99.0
Northland 98.3 99.1 99.5 98.3 99.3 99.6 95.0 97.7 98.8
Portland 98.5 99.3 99.6 99.2 99.6 99.7 96.7 98.2 99.0
Salt Lake City 98.7 99.4 99.7 98.7 99.3 99.7 93.6 96.9 98.4
Seattle 98.4 99.2 99.5 98.5 99.3 99.6 95.6 97.7 98.7
Nation FY2022 Q2 97.9 98.9 99.3 97.2 98.6 99.2 94.8 97.5 98.6
Nation FY2021 Q2 (SPLY)  97.0 98.3 98.9 93.1 95.9 97.2 86.2 91.2 93.8
Nation FY2009 Annual 98.7 99.3 99.4 97.2 98.6 99.2 93.3 96.7 98.3
Nation FY2010 Annual 98.9 99.6 99.8 98.3 99.3 99.6 96.8 98.4 99.0
Nation FY2011 Annual 98.6 99.5 99.7 98.0 99.4 99.7 97.8 99.1 99.6
Nation FY2012 Annual 99.5 99.8 99.9 99.1 99.7 99.8 98.9 99.6 99.8
Nation FY2013 Annual 99.6 99.8 99.9 99.4 99.8 99.9 98.9 99.6 99.8
Nation FY2014 Annual 99.5 99.8 99.9 99.2 99.7 99.9 97.8 99.2 99.6
Nation FY2015 Annual 99.1 99.6 99.8 98.5 99.4 99.7 96.6 98.8 99.5
Nation FY2016 Annual 99.1 99.6 99.8 98.7 99.4 99.7 97.6 99.0 99.5
Nation FY2017 Annual 99.1 99.6 99.8 98.7 99.4 99.7 98.1 99.2 99.6
Nation FY2018 Annual 99.0 99.5 99.7 98.6 99.4 99.7 97.8 99.1 99.5
Nation FY2019 Annual 98.4 99.1 99.4 97.9 99.0 99.4 97.4 98.7 99.3
Nation FY2020 Annual 98.1 99.0 99.3 97.4 98.7 99.2 96.6 98.4 99.1
Nation FY2021 Annual 97.5 98.6 99.1 95.2 97.3 98.3 91.5 95.2 96.8
Nation FY2022 Q1 98.2 99.1 99.4 97.3 98.7 99.2 96.0 98.0 98.9