United States Postal Service®

Quarterly Performance for Package Services
Service Variance
Mailpieces Delivered Between 04/01/2022 and 06/30/2022

Quarter III
FY2022

Overview

Package Services includes Media Mail®/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 84 percent of the total represented by presort.

Service performance for Media Mail®/Library Mail and Bound Printed Matter Parcels is measured using an internal USPS® system, the Product Tracking and Reporting System (PTR). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS Tracking® service. The first en route scan serves as the proxy for the time of mailing for commercial and PC Postage parcels that were not mailed over the counter. Transit time is compared to USPS® service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP Code™ areas for which Package Services volume originates or destinates.

Beginning FY2019 Q1, service performance for Bound Printed Matter Flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Bound Printed Matter Flat Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Periodicals delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Limitations

In FY2022 Quarter 3, the service performance results for Package Services through PTR included the data available for retail parcels mailed end-to-end from over the counter and with USPS Tracking® and End-To-End commercial and PC Postage parcels with USPS Tracking®. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. While Destination Delivery Unit (DDU) Entry represented approximately 60 percent of Destination Entry Bound Printed Matter Parcels in the population, 85 percent of measured mail was DDU Entry. The results may not be representative of all parcels because of the heavy volume of DDU Entry parcels in measurement compared with the overall.

Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.

Performance Highlights

National Package Services performance was 90.6 percent, which is 4.3 points higher than the same period last year. In FY2022 Quarter 3, 98.3 percent were delivered within the service standard plus three days, which is 3.1 points higher than the same period last year.

In FY2022 Quarter 3, thirty-seven districts had scores at or above the target of 90.00. The Western Pennsylvania District led in performance with 95.9 percent on time. The Western Area achieved the highest performance of the seven areas, with an on-time score of 92.2 percent. 

District Percent Within
+1-Day
Percent Within
+2-Days
Percent Within
+3-Days
Capital Metro Area 95.5 97.2 98.1
Atlanta 91.8 94.7 96.3
Baltimore 96.1 97.6 98.3
Capital 93.1 95.9 97.2
Greater South Carolina 96.5 97.4 98.0
Greensboro 96.7 98.0 98.7
Mid-Carolinas 97.3 98.4 99.2
Northern Virginia 96.4 98.0 98.6
Richmond 95.7 97.5 98.5
Eastern Area 96.0 97.7 98.5
Appalachian 97.5 98.6 99.2
Central Pennsylvania 95.6 97.6 98.5
Kentuckiana 96.6 98.0 98.7
Northern Ohio 97.4 98.5 99.1
Ohio Valley 95.8 97.7 98.5
Philadelphia Metro 95.1 97.3 98.4
South Jersey 94.7 97.1 98.2
Tennessee 94.3 96.1 97.3
Western New York 97.6 98.5 99.0
Western Pennsylvania 98.2 99.0 99.4
Great Lakes Area 95.9 97.7 98.6
Central Illinois 94.4 96.9 98.3
Chicago 95.2 97.3 98.3
Detroit 96.7 98.1 98.8
Gateway 94.8 96.9 98.0
Greater Indiana 95.7 97.7 98.6
Greater Michigan 96.6 98.2 98.9
Lakeland 96.9 98.3 98.9
Northeast Area 93.1 96.2 97.6
Albany 96.2 98.0 98.8
Caribbean 86.1 90.9 93.5
Connecticut Valley 92.9 96.1 97.6
Greater Boston 94.8 97.1 98.2
Long Island 91.9 95.5 97.3
New York 92.2 95.5 96.9
Northern New England 95.1 97.6 98.6
Northern New Jersey  89.9 94.5 96.5
Triboro 92.7 95.6 97.0
Westchester 91.5 95.2 97.0
Pacific Area 94.9 97.2 98.2
Bay-Valley 95.2 97.6 98.6
Honolulu 83.3 85.8 87.7
Los Angeles 94.0 96.8 98.0
Sacramento 95.1 97.6 98.7
San Diego 95.3 97.4 98.4
San Francisco 94.9 97.4 98.4
Santa Ana 94.9 97.4 98.3
Sierra Coastal 95.9 97.5 98.3
Southern Area 94.8 96.8 97.9
Alabama 93.0 95.5 97.1
Arkansas 91.0 94.0 95.9
Dallas 95.7 97.3 98.1
Fort Worth 97.0 98.3 98.9
Gulf Atlantic 94.8 96.9 98.0
Houston 96.0 97.7 98.4
Louisiana 91.5 94.2 96.0
Mississippi 92.1 94.6 96.4
Oklahoma 97.2 98.4 99.0
Rio Grande 96.3 97.9 98.6
South Florida 92.9 96.1 97.6
Suncoast 94.7 97.0 98.1
Western Area 96.2 97.9 98.7
Alaska 93.7 95.3 96.3
Arizona 95.2 97.3 98.3
Central Plains 96.7 98.2 99.0
Colorado/Wyoming 94.9 97.1 98.1
Dakotas 96.7 98.2 99.0
Hawkeye 97.9 98.9 99.3
Mid-America 95.9 97.6 98.5
Nevada-Sierra 94.6 97.1 98.2
Northland 97.5 98.6 99.1
Portland 96.8 98.2 98.9
Salt Lake City 94.7 97.2 98.5
Seattle 97.0 98.3 98.9
Nation FY2022 Q3 95.3 97.3 98.3
Nation FY2021 Q3 (SPLY)  91.4 93.8 95.2
Nation FY2009 Annual 84.6 90.9 94.6
Nation FY2010 Annual 89.7 94.2 96.5
Nation FY2011 Annual 87.3 92.7 95.6
Nation FY2012 Annual 93.7 96.4 97.8
Nation FY2013 Annual 94.7 97.3 98.5
Nation FY2014 Annual 94.2 97.3 98.5
Nation FY2015 Annual 92.9 96.7 98.2
Nation FY2016 Annual 92.6 96.7 98.1
Nation FY2017 Annual 95.5 97.8 98.7
Nation FY2018 Annual 95.4 97.8 98.7
Nation FY2019 Annual 94.3 97.1 98.3
Nation FY2020 Annual 92.3 95.4 96.8
Nation FY2021 Annual 89.3 92.2 93.9
Nation FY2022 Q1 93.3 95.4 96.4
Nation FY2022 Q2 93.4 95.9 97.3