United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail International®
Service Variance
Mailpieces Delivered Between 04/01/2022 and 06/30/2022

Quarter III
FY2022

Overview

Single-Piece First-Class Mail International® Inbound and Outbound service performance is measured via the USPS internal service performance measurement system. The service performance measurement system combines scanning of mailpieces by postal personnel at randomly selected collection and delivery points with in-process machine scans for all eligible mail to estimate total transit time for the mail. The total transit for outbound mail is comprised of two legs: collection to initial automated processing, known as First Mile; initial processing to final automated processing, known as Processing Duration. The final processing event for outbound pieces occurs once pieces are sorted and ready to leave the designated international processing center in the United States. Similarly, the total transit for inbound mail is comprised of two legs: initial processing upon arrival at the USPS® international processing center to final automated processing, known as Processing Duration; and final processing to delivery, known as Last Mile. Inbound flats are measured by proxy using the First Mile & Processing Duration performance of domestic flats. The estimated transit-time is compared against Single-Piece First-Class Mail® service standards to determine the percent of mail delivered on time. The service performance of inbound Single-Piece First-Class Mail International® parcels is measured by the USPS®, and represents the census data of all inbound parcels processed by the USPS®. On January 27, 2013, outbound Single-Piece First-Class Mail International® parcels became a competitive product and these data are no longer included in the measurement. Starting in FY2020 Quarter 2, inbound Single-Piece First-Class Mail International® parcels became a competitive product and these data are no longer included in the measurement.

Since not all postal administrative districts have sufficient international volumes for statistically representative reporting, the U.S. Postal Service® reports international quarterly service performance at a postal administrative area level.

Performance Highlights

The national Single-Piece First-Class Mail International® Inbound/Outbound Combined performance was 85.9 percent on time in FY2022 Quarter 3. Inbound performance was 85.8 percent on time and Outbound performance was 86.0 percent on time in FY2022 Quarter 3. Nationally, there was 97.0 percent of mail delivered within the service standard plus three days for Inbound/Outbound Combined.

In FY2022 Quarter 3, Pacific Area had the highest Inbound/Outbound Combined performance, with 90.4 percent on time. Northeast Area had the highest performance among the seven areas for inbound, at 88.4 percent on time. Pacific Area had the highest outbound performance, with 95.4 percent on time in FY2022 Quarter 3. All areas had at least 94.7 percent of mail delivered within the service standard plus three days for Inbound/Outbound combined.

Area Inbound Outbound Inbound/Outbound
Percent
 Within
+1-Day
Percent
 Within
+2-Days
Percent
 Within
+3-Days
Percent
 Within
+1-Day
Percent
 Within
+2-Days
Percent
 Within
+3-Days
Percent
 Within
+1-Day
Percent
 Within
+2-Days
Percent
 Within
+3-Days
Capital Metro 92.9 96.9 98.3 89.0 92.5 94.8 90.8 94.6 96.4
Eastern 94.4 97.5 98.6 91.2 95.2 96.9 92.6 96.3 97.7
Great Lakes 94.6 97.3 98.4 91.5 94.7 96.2 92.9 95.9 97.2
Northeast 95.3 97.7 98.6 94.9 96.5 97.5 95.1 97.0 98.0
Pacific 88.9 90.2 90.7 96.9 97.6 98.2 93.2 94.2 94.7
Southern 93.9 96.8 98.1 87.1 91.9 94.5 90.3 94.2 96.2
Western 95.1 97.5 98.6 95.9 97.3 98.1 95.5 97.4 98.3
Nation FY2022 Q3 93.7 96.4 97.5 92.3 95.1 96.6 93.0 95.7 97.0
Nation FY2021 Q3 (SPLY)  91.2 95.6 97.4 85.6 91.5 94.8 88.6 93.7 96.2
Nation FY2009 Annual 96.2 98.5 99.2 97.1 98.7 99.4 96.7 98.6 99.3
Nation FY2010 Annual 96.9 98.6 99.3 95.7 97.8 98.8 96.3 98.2 99.0
Nation FY2011 Annual 96.7 96.7 99.4 97.3 98.8 99.4 97.0 98.7 99.4
Nation FY2012 Annual 97.3 98.9 99.5 97.4 98.8 99.4 97.4 98.8 99.4
Nation FY2013 Annual 96.4 98.5 99.3 95.4 97.7 98.8 96.0 98.2 99.1
Nation FY2014 Annual 94.9 97.9 99.0 95.3 97.7 98.8 95.1 97.8 98.9
Nation FY2015 Annual 91.3 96.2 98.2 95.0 97.6 98.7 92.7 96.8 98.4
Nation FY2016 Annual 93.3 97.1 98.6 94.1 97.0 98.3 93.6 97.1 98.5
Nation FY2017 Annual 94.8 97.7 98.9 94.4 97.0 98.2 94.7 97.5 98.7
Nation FY2018 Annual 92.7 96.4 98.1 93.9 97.0 98.3 93.0 96.5 98.2
Nation FY2019 Annual 83.5 91.6 95.4 91.7 95.5 97.2 85.8 92.7 95.9
Nation FY2020 Annual 84.1 91.1 94.6 87.4 92.9 95.5 85.6 91.9 95.0
Nation FY2021 Annual 88.6 93.7 96.0 74.7 83.1 87.8 81.8 88.5 92.0
Nation FY2022 Q1 92.0 96.3 98.0 83.9 89.8 93.1 87.5 92.7 95.2
Nation FY2022 Q2 90.7 95.5 97.5 86.0 90.9 93.6 87.5 92.5 95.1