United States Postal Service®

Quarterly Performance for Package Services
Mailpieces Delivered Between 07/01/2022 and 09/30/2022

Quarter IV
FY2022

Overview

Package Services includes Media Mail®/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 82 percent of the total represented by presort.

Service performance for Media Mail®/Library Mail and Bound Printed Matter Parcels is measured using an internal USPS® system, the Product Tracking and Reporting System (PTR). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS Tracking® service. The first en route scan serves as the proxy for the time of mailing for commercial and PC Postage parcels that were not mailed over the counter. Transit time is compared to USPS® service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP Code™ areas for which Package Services volume originates or destinates.

Beginning FY2019 Q1, service performance for Bound Printed Matter Flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Bound Printed Matter Flat Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Periodicals delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Limitations

In FY2022 Quarter 4, the service performance results for Package Services through PTR included the data available for retail parcels mailed end-to-end from over the counter and with USPS Tracking® and End-To-End commercial and PC Postage parcels with USPS Tracking®. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. While Destination Delivery Unit (DDU) Entry represented approximately 50 percent of Destination Entry Bound Printed Matter Parcels in the population, 86 percent of measured mail was DDU Entry. The results may not be representative of all parcels because of the heavy volume of DDU Entry parcels in measurement compared with the overall.

Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.

Performance Highlights

National Package Services performance was 93.6 percent, which is 3.7 points higher than the same period last year. In FY2022 Quarter 4, 98.8 percent were delivered within the service standard plus three days, which is 1.5 points higher than the same period last year.

In FY2022 Quarter 4, fifty-nine districts had scores at or above the target of 90.0. The Western Pennsylvania District led in performance with 97.6 percent on time. The Capital Metro, Eastern and Western Areas achieved the highest performance of the seven areas, with an on-time score of 94.7 percent. 

District Percent On Time
Capital Metro Area 94.7
Atlanta 92.1
Baltimore 95.7
Capital 91.6
Greater South Carolina 96.9
Greensboro 94.7
Mid-Carolinas 96.2
Northern Virginia 95.2
Richmond 94.2
Eastern Area 94.7
Appalachian 97.2
Central Pennsylvania 94.4
Kentuckiana 95.0
Northern Ohio 96.4
Ohio Valley 94.2
Philadelphia Metro 92.4
South Jersey 90.3
Tennessee 93.9
Western New York 96.9
Western Pennsylvania 97.6
Great Lakes Area 93.8
Central Illinois 91.5
Chicago 94.5
Detroit 94.1
Gateway 92.9
Greater Indiana 92.9
Greater Michigan 94.9
Lakeland 95.2
Northeast Area 90.5
Albany 94.2
Caribbean 87.0
Connecticut Valley 89.4
Greater Boston 92.4
Long Island 88.1
New York 89.1
Northern New England 92.5
Northern New Jersey  86.4
Triboro 92.3
Westchester 88.4
Pacific Area 93.6
Bay-Valley 93.5
Honolulu 84.2
Los Angeles 91.3
Sacramento 95.2
San Diego 94.1
San Francisco 92.8
Santa Ana 93.0
Sierra Coastal 95.2
Southern Area 92.4
Alabama 93.7
Arkansas 91.9
Dallas 92.9
Fort Worth 95.0
Gulf Atlantic 94.3
Houston 92.6
Louisiana 93.5
Mississippi 93.0
Oklahoma 95.2
Rio Grande 92.9
South Florida 83.8
Suncoast 91.6
Western Area 94.7
Alaska 92.6
Arizona 94.0
Central Plains 95.6
Colorado/Wyoming 94.7
Dakotas 94.1
Hawkeye 97.2
Mid-America 93.0
Nevada-Sierra 86.9
Northland 96.1
Portland 96.4
Salt Lake City 93.6
Seattle 95.3
Nation FY2022 Q4 93.5
Nation FY2021 Q4 (SPLY)  89.9
Nation FY2009 Annual 73.4
Nation FY2010 Annual 79.4
Nation FY2011 Annual 76.7
Nation FY2012 Annual 87.2
Nation FY2013 Annual 87.5
Nation FY2014 Annual 86.3
Nation FY2015 Annual 84.0
Nation FY2016 Annual 82.5
Nation FY2017 Annual 89.6
Nation FY2018 Annual 89.2
Nation FY2019 Annual 87.3
Nation FY2020 Annual 85.8
Nation FY2021 Annual 83.7
Nation FY2022 Annual 90.1
Nation FY2022 Q1 88.9
Nation FY2022 Q2 88.2
Nation FY2022 Q3 90.6
FY2022 Annual Target 90.0