United States Postal Service®

Quarterly Performance for Package Services
Service Variance
Mailpieces Delivered Between 07/01/2022 and 09/30/2022

Quarter IV
FY2022

Overview

Package Services includes Media Mail®/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 82 percent of the total represented by presort.

Service performance for Media Mail®/Library Mail and Bound Printed Matter Parcels is measured using an internal USPS® system, the Product Tracking and Reporting System (PTR). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS Tracking® service. The first en route scan serves as the proxy for the time of mailing for commercial and PC Postage parcels that were not mailed over the counter. Transit time is compared to USPS® service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP Code™ areas for which Package Services volume originates or destinates.

Beginning FY2019 Q1, service performance for Bound Printed Matter Flats is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Bound Printed Matter Flat Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Periodicals delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Limitations

In FY2022 Quarter 4, the service performance results for Package Services through PTR included the data available for retail parcels mailed end-to-end from over the counter and with USPS Tracking® and End-To-End commercial and PC Postage parcels with USPS Tracking®. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. While Destination Delivery Unit (DDU) Entry represented approximately 50 percent of Destination Entry Bound Printed Matter Parcels in the population, 86 percent of measured mail was DDU Entry. The results may not be representative of all parcels because of the heavy volume of DDU Entry parcels in measurement compared with the overall.

Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.

Performance Highlights

National Package Services performance was 93.6 percent, which is 3.7 points higher than the same period last year. In FY2022 Quarter 4, 98.8 percent were delivered within the service standard plus three days, which is 1.5 points higher than the same period last year.

In FY2022 Quarter 4, fifty-nine districts had scores at or above the target of 90.00. The Western Pennsylvania District led in performance with 97.6 percent on time. The Capital Metro, Eastern and Western Areas achieved the highest performance of the seven areas, with an on-time score of 94.7 percent. 

District Percent Within
+1-Day
Percent Within
+2-Days
Percent Within
+3-Days
Capital Metro Area 97.4 98.5 98.9
Atlanta 96.0 97.5 98.2
Baltimore 97.6 98.4 98.7
Capital 95.9 97.5 98.3
Greater South Carolina 98.5 99.1 99.3
Greensboro 97.8 98.9 99.3
Mid-Carolinas 98.3 99.0 99.4
Northern Virginia 97.6 98.4 98.8
Richmond 97.1 98.3 98.9
Eastern Area 97.4 98.4 98.9
Appalachian 98.8 99.3 99.6
Central Pennsylvania 97.2 98.2 98.8
Kentuckiana 97.3 98.4 98.9
Northern Ohio 98.3 99.0 99.4
Ohio Valley 97.2 98.2 98.9
Philadelphia Metro 96.3 97.9 98.7
South Jersey 96.0 97.8 98.6
Tennessee 96.3 97.3 97.9
Western New York 98.4 98.9 99.2
Western Pennsylvania 99.1 99.5 99.7
Great Lakes Area 97.1 98.4 98.9
Central Illinois 96.0 97.7 98.4
Chicago 97.3 98.4 99.0
Detroit 97.4 98.8 99.3
Gateway 95.9 97.4 98.3
Greater Indiana 96.8 98.4 99.1
Greater Michigan 97.6 98.5 98.9
Lakeland 98.0 98.9 99.2
Northeast Area 95.4 97.4 98.3
Albany 97.9 98.9 99.3
Caribbean 92.0 94.9 96.4
Connecticut Valley 94.3 96.8 98.1
Greater Boston 96.4 97.9 98.7
Long Island 94.0 96.3 97.3
New York 93.4 95.4 96.2
Northern New England 96.7 98.3 99.0
Northern New Jersey  93.8 97.0 98.2
Triboro 96.0 97.7 98.5
Westchester 94.4 97.2 98.3
Pacific Area 97.0 98.3 98.8
Bay-Valley 97.0 98.2 98.8
Honolulu 87.4 89.1 90.4
Los Angeles 96.1 97.9 98.7
Sacramento 97.9 98.9 99.3
San Diego 97.4 98.7 99.2
San Francisco 96.6 98.0 98.5
Santa Ana 97.1 98.3 98.8
Sierra Coastal 97.6 98.5 99.0
Southern Area 96.5 98.1 98.8
Alabama 96.6 98.0 98.7
Arkansas 95.4 97.0 97.9
Dallas 96.2 97.7 98.6
Fort Worth 97.9 98.8 99.3
Gulf Atlantic 97.4 98.5 99.0
Houston 97.1 98.5 99.0
Louisiana 96.1 97.4 98.1
Mississippi 95.8 97.3 98.2
Oklahoma 98.0 98.9 99.3
Rio Grande 96.8 98.3 99.0
South Florida 92.8 96.8 97.9
Suncoast 96.4 98.1 98.7
Western Area 97.5 98.6 99.1
Alaska 94.4 95.9 96.8
Arizona 97.2 98.5 99.2
Central Plains 98.2 99.0 99.4
Colorado/Wyoming 97.5 98.5 98.9
Dakotas 97.8 98.9 99.3
Hawkeye 98.8 99.3 99.5
Mid-America 96.9 98.3 98.9
Nevada-Sierra 93.3 95.9 97.1
Northland 98.3 99.0 99.3
Portland 98.2 98.9 99.3
Salt Lake City 97.1 98.6 99.2
Seattle 97.7 98.7 99.2
Nation FY2022 Q4 96.9 98.2 98.8
Nation FY2021 Q4 (SPLY)  94.3 96.3 97.3
Nation FY2009 Annual 84.6 90.9 94.6
Nation FY2010 Annual 89.7 94.2 96.5
Nation FY2011 Annual 87.3 92.7 95.6
Nation FY2012 Annual 93.7 96.4 97.8
Nation FY2013 Annual 94.7 97.3 98.5
Nation FY2014 Annual 94.2 97.3 98.5
Nation FY2015 Annual 92.9 96.7 98.2
Nation FY2016 Annual 92.6 96.7 98.1
Nation FY2017 Annual 95.5 97.8 98.7
Nation FY2018 Annual 95.4 97.8 98.7
Nation FY2019 Annual 94.3 97.1 98.3
Nation FY2020 Annual 92.3 95.4 96.8
Nation FY2021 Annual 89.3 92.2 93.9
Nation FY2022 Annual 94.6 96.6 97.7
Nation FY2022 Q1 93.3 95.4 96.4
Nation FY2022 Q2 93.4 95.9 97.3
Nation FY2022 Q3 95.3 97.3 98.3