United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail® International
Mailpieces Delivered Between 04/01/2024 and 06/30/2024

Quarter III
FY2024

Overview

Single-Piece First-Class Mail International® Inbound and Outbound service performance is measured via the USPS internal service performance measurement system. The service performance measurement system combines scanning of mailpieces by postal personnel at randomly selected collection and delivery points with in-process machine scans for all eligible mail to estimate total transit time for the mail. The total transit for outbound mail is comprised of two legs: collection to initial automated processing, known as First Mile; initial processing to final automated processing, known as Processing Duration. The final processing event for outbound pieces occurs once pieces are sorted and ready to leave the designated international processing center in the United States. Similarly, the total transit for inbound mail is comprised of two legs: initial processing upon arrival at the USPS® international processing center to final automated processing, known as Processing Duration; and final processing to delivery, known as Last Mile. Inbound flats are measured by proxy using the First Mile & Processing Duration performance of domestic flats. The estimated transit-time is compared against Single-Piece First-Class Mail® service standards to determine the percent of mail delivered on time. The service performance of inbound Single-Piece First-Class Mail International® parcels is measured by the USPS®, and represents the census data of all inbound parcels processed by the USPS®. On January 27, 2013, outbound Single-Piece First-Class Mail International® parcels became a competitive product and these data are no longer included in the measurement. Starting in FY2020 Quarter 2, inbound Single-Piece First-Class Mail International® parcels became a competitive product and these data are no longer included in the measurement.

Since not all postal administrative districts have sufficient international volumes for statistically representative reporting, the U.S. Postal Service® reports international quarterly service performance at a postal administrative area level.

Performance Highlights

The national Single-Piece First-Class Mail International® Inbound/Outbound Combined performance was 73.9 percent on time in FY2024 Quarter 3. Inbound performance was 70.2 percent on time and Outbound performance was 77.2 percent on time in FY2024 Quarter 3. Nationally, there was 94.3 percent of mail delivered within the service standard plus three days for Inbound/Outbound Combined.

In FY2024 Quarter 3, Westpac Area had the highest Inbound/Outbound Combined performance, with 86.3 percent on time. Westpac Area had the highest Inbound performance among the four areas at 78.4 percent on time and Westpac Area had the highest Outbound performance at 93.2 percent on time, in FY2024 Quarter 3. All areas had at least 91.2 percent of mail delivered within the service standard plus three days for Inbound/Outbound combined.

Area Inbound Outbound Inbound/Outbound
Percent On Time Percent On Time Percent On Time
Atlantic  77.7 80.0 78.9
Central  59.2 65.5 62.6
Southern  63.1 69.2 66.4
Westpac  78.4 93.2 86.3
Nation FY2024 Q3 70.2 77.2 73.9
Nation FY2023 Q3 (SPLY)  83.8 87.8 86.0
Nation FY2009 Annual 87.8 91.7 89.7
Nation FY2010 Annual 89.3 89.6 89.4
Nation FY2011 Annual 88.7 91.9 90.2
Nation FY2012 Annual 90.5 91.5 91.1
Nation FY2013 Annual 88.0 88.9 88.3
Nation FY2014 Annual 85.2 87.8 86.2
Nation FY2015 Annual 75.6 85.3 79.4
Nation FY2016 Annual 81.4 86.2 83.2
Nation FY2017 Annual 85.5 85.9 85.6
Nation FY2018 Annual 83.5 82.8 83.3
Nation FY2019 Annual 64.8 79.7 68.9
Nation FY2020 Annual 66.2 72.0 68.8
Nation FY2021 Annual 73.8 58.0 66.1
Nation FY2022 Annual 81.2 77.5 79.2
Nation FY2023 Annual 82.1 80.8 81.7
Nation FY2024 Q1 60.6 67.6 64.8
Nation FY2024 Q2 63.8 72.9 68.9
FY2024 Annual Target 91.84 91.84 91.84