United States Postal Service®

Quarterly Performance for Presort First-Class Mail®

Service Variance
Mailpieces Delivered Between 07/01/2024 and 09/30/2024

 Quarter IV
FY2024

Overview

Beginning FY2019 Q1, service performance for Presort First-Class Mail® is measured through the USPS® internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2024 Quarter 4 was 93.7 percent on time, which is 1.3 points lower than the same period last year. National Two-Day performance was 92.6 percent on time, which is 1.2 points lower than the same period last year. National Three-To-Five Day performance was 90.9 percent on time, which is 1.1 points lower than the same period last year.

Westpac Area led the nation in Overnight service performance with 95.5 percent on time. Westpac Area led the nation in Two-Day service performance with 96.1 percent on time. Westpac Area led the nation in Three-To-Five Day service performance with 92.5 percent on time in FY2024 Quarter 4.

In FY2024 Quarter 4, 17 districts met or exceeded the Overnight performance target of 95.0, 12 districts met or exceeded the Two-Day service performance target of 95.0 and 9 districts met or exceeded the Three-To-Five Day service performance target of 93.0. Alaska led the nation in Overnight service performance with 98.9 percent on time. Alaska also led the nation in Two-Day service performance with 98.4 percent on time and California 4 led the nation in Three-To-Five Day service performance with 95.6 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days		 Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days		 Percent
Within
+1-Day		 Percent
Within
+2-Days		 Percent
Within
+3-Days
Atlantic Area 97.9 98.8 99.2 97.2 98.5 99.1 96.8 98.3 99.0
Connecticut 97.8 98.7 99.2 96.7 98.4 99.0 96.3 98.1 98.9
De-Pa2 97.2 98.3 98.9 97.0 98.4 99.0 96.0 97.9 98.8
Ma-Ri 97.6 98.7 99.1 97.7 98.8 99.3 96.3 98.1 98.9
Maryland 96.4 98.4 99.1 96.6 98.3 98.9 96.0 98.0 98.8
Me-Nh-Vt 98.6 99.2 99.5 97.7 98.9 99.4 96.6 98.4 99.1
New Jersey 98.2 98.8 99.2 97.0 98.4 99.0 97.1 98.5 99.1
New York 1 94.9 96.9 97.7 95.9 97.6 98.4 96.5 97.8 98.5
New York 2 96.8 98.5 99.1 97.0 98.5 99.1 96.5 98.1 98.9
New York 3 98.3 99.0 99.4 97.6 98.8 99.2 97.1 98.5 99.1
North Carolina 98.4 99.0 99.3 98.1 99.2 99.6 97.4 98.6 99.2
Pennsylvania 1 97.8 98.7 99.3 97.7 98.7 99.1 97.2 98.4 99.0
Virginia 97.1 98.4 99.0 96.6 98.2 98.9 95.8 97.7 98.7
Central Area 97.5 98.6 99.0 96.4 98.2 99.0 96.3 98.1 98.8
Ia-Ne-Sd 97.8 98.7 99.2 97.7 98.8 99.3 97.0 98.4 99.0
Illinois 1 95.6 97.8 98.7 95.8 97.9 98.7 96.0 97.9 98.7
Illinois 2 96.5 97.6 98.1 96.1 98.0 98.9 96.0 98.0 98.8
Indiana 98.6 99.2 99.5 95.8 97.9 99.0 97.1 98.4 99.1
Ks-Mo 96.4 98.1 98.8 95.7 97.8 98.7 94.3 97.2 98.4
Ky-Wv 97.5 98.4 99.0 96.6 98.0 99.0 95.7 97.8 98.7
Michigan 1 98.2 99.0 99.4 97.9 99.0 99.3 97.0 98.4 99.0
Michigan 2 98.4 99.2 99.5 98.4 99.2 99.5 97.3 98.7 99.3
Mn-Nd 97.5 98.5 99.0 96.9 98.3 98.9 96.3 98.2 98.9
Ohio 1 96.7 97.8 98.5 97.0 98.0 98.6 96.1 97.7 98.4
Ohio 2 97.0 98.2 98.8 95.8 97.6 98.7 96.3 98.0 98.8
Wisconsin 97.5 98.8 99.3 96.3 98.3 99.1 94.6 97.3 98.5
Southern Area 96.6 98.1 98.7 97.0 98.4 99.0 95.7 97.7 98.6
Al-Ms 97.9 98.8 99.2 97.3 98.3 99.0 95.0 97.5 98.6
Ar-Ok 98.1 99.0 99.3 96.6 98.5 99.1 94.6 97.3 98.5
Florida 1 97.6 98.8 99.2 97.4 98.6 99.0 95.9 97.9 98.9
Florida 2 98.1 99.0 99.4 97.9 99.0 99.4 97.5 98.7 99.2
Florida 3 97.0 98.6 99.1 95.3 97.7 98.6 96.5 98.1 98.8
Georgia 96.3 97.9 98.5 96.1 97.9 98.7 95.6 97.6 98.5
Louisiana 97.6 98.8 99.3 97.7 98.8 99.3 95.1 97.7 98.8
Puerto Rico 98.0 98.9 99.3 98.7 99.3 99.5 93.8 95.5 96.5
South Carolina 97.4 98.7 99.3 97.6 98.9 99.3 96.0 98.1 99.0
Tennessee 97.4 98.5 99.1 96.3 98.0 98.7 95.1 97.5 98.5
Texas 1 96.5 97.9 98.6 97.1 98.2 98.8 96.7 98.2 98.8
Texas 2 88.2 93.1 95.5 N/A N/A N/A 93.1 95.8 97.2
Texas 3 97.0 98.3 98.9 94.3 97.1 98.3 95.7 97.7 98.6
Westpac Area 98.5 99.1 99.4 98.8 99.3 99.6 97.3 98.5 99.1
Alaska 99.5 99.6 99.7 99.4 99.6 99.8 94.0 95.9 97.1
Az-Nm 98.5 99.1 99.5 98.5 99.2 99.4 97.1 98.4 99.1
California 1 98.9 99.3 99.5 98.8 99.4 99.6 98.1 99.1 99.5
California 2 98.8 99.3 99.6 98.8 99.4 99.6 97.5 98.7 99.1
California 3 98.9 99.4 99.6 98.9 99.5 99.7 98.4 99.2 99.5
California 4 99.3 99.6 99.8 98.9 99.4 99.6 98.3 99.1 99.5
California 5 98.5 99.1 99.4 98.7 99.3 99.5 96.8 98.3 99.0
California 6 98.8 99.3 99.5 98.6 99.2 99.5 98.0 98.8 99.2
Co-Wy 97.5 98.3 98.8 96.8 98.5 99.1 96.4 98.0 98.7
Hawaii 99.1 99.5 99.6 N/A N/A N/A 96.6 98.0 98.9
Id-Mt-Or 98.2 99.0 99.4 98.7 99.1 99.4 96.8 98.3 99.0
Nv-Ut 98.2 99.1 99.4 98.1 99.0 99.4 96.7 98.3 99.0
Washington 98.3 99.1 99.5 98.3 99.2 99.5 97.0 98.5 99.1
Nation FY2024 Q4 97.6 98.6 99.1 97.3 98.6 99.1 96.4 98.1 98.9
Nation FY2023 Q4 (SPLY)  98.1 98.9 99.3 97.6 98.7 99.2 96.9 98.4 99.0
Nation FY2009 Annual 98.7 99.3 99.4 97.2 98.6 99.2 93.3 96.7 98.3
Nation FY2010 Annual 98.9 99.6 99.8 98.3 99.3 99.6 96.8 98.4 99.0
Nation FY2011 Annual 98.6 99.5 99.7 98.0 99.4 99.7 97.8 99.1 99.6
Nation FY2012 Annual 99.5 99.8 99.9 99.1 99.7 99.8 98.9 99.6 99.8
Nation FY2013 Annual 99.6 99.8 99.9 99.4 99.8 99.9 98.9 99.6 99.8
Nation FY2014 Annual 99.5 99.8 99.9 99.2 99.7 99.9 97.8 99.2 99.6
Nation FY2015 Annual 99.1 99.6 99.8 98.5 99.4 99.7 96.6 98.8 99.5
Nation FY2016 Annual 99.1 99.6 99.8 98.7 99.4 99.7 97.6 99.0 99.5
Nation FY2017 Annual 99.1 99.6 99.8 98.7 99.4 99.7 98.1 99.2 99.6
Nation FY2018 Annual 99.0 99.5 99.7 98.6 99.4 99.7 97.8 99.1 99.5
Nation FY2019 Annual 98.4 99.1 99.4 97.9 99.0 99.4 97.4 98.7 99.3
Nation FY2020 Annual 98.1 99.0 99.3 97.4 98.7 99.2 96.6 98.4 99.1
Nation FY2021 Annual 97.5 98.6 99.1 95.2 97.3 98.3 91.5 95.2 96.8
Nation FY2022 Annual 98.1 99.0 99.4 97.5 98.8 99.2 96.5 98.2 99.0
Nation FY2023 Annual 98.0 98.9 99.3 97.6 98.7 99.2 96.9 98.4 99.1
Nation FY2024 Annual 97.6 98.6 99.1 96.9 98.4 99.0 94.6 97.2 98.4
Nation FY2024 Q1 97.7 98.7 99.2 96.8 98.3 99.0 94.6 97.3 98.5
Nation FY2024 Q2 97.2 98.5 99.0 96.7 98.2 98.9 92.9 96.3 97.8
Nation FY2024 Q3 97.4 98.6 99.1 96.7 98.3 98.9 94.2 97.0 98.3