2002 HIGHLIGHTS A LETTER FROM THE POSTMASTER GENERAL/CEO AND THE CHAIRMAN, BOARD OF GOVERNORS MAIL! IT'S REAL. LEGISLATION TRANSFORMATION THE BOARD OF GOVERNORS LEADERSHIP OF THE POSTAL SERVICE FROM THE AUDIT AND FINANCE COMMITTEE A MESSAGE FROM THE CFO MANAGEMENT DISCUSSION AND ANALYSIS AUDITOR'S REPORT FINANCIAL STATEMENTS NOTES TO THE FINANCIAL STATEMENTS OPERATING STATISTICS FINANCIAL HISTORY SUMMARY GLOSSARY