It’s about being the best

That’s the vision of your Postal Service. That’s our plan. And it’s backed by the performance and customer focus of 700,000 men and women serving you in every community from coast to coast.

Over three years ago, we set out to transform the Postal Service. In a changing and ever-more-competitive communications market, the Postal Service had to change, too. We had to become more efficient than ever. We had to make sure our products and services offered the best value possible for our customers. And performance had to become the watchword for everyone in the organization.

The results are in. Our efforts kept productivity on an upward path. We’ve delivered on our promise to reduce costs. We’ve wiped out our debt. We’re delivering fifty percent more mail to 32 million more homes and businesses than we did 20 years ago — and we’re doing it at 1985 staffing levels. We’ve introduced new products, services and features that meet the needs of our customers. We’ve expanded access — making it easier than ever to do business with the Postal Service. We’ve pushed service to record levels. And that’s reflected in record customer satisfaction scores. Add it all together, and mail offers the value our customers are looking for. That’s resulted in revenue growth and increasing mail volumes.

Looking ahead, our plan is to intensify our efforts. We know what works. The same strategies that delivered today’s success are at the core of our new Strategic Transformation Plan that will guide us over the next five years. It is our blueprint for the future, to help us anticipate and respond to changing customer needs, market requirements and technological developments.

We will continue to reduce costs by improving efficiency in all our operational and business practices. We will bring the value of our service to even higher levels. We will use the best technology to make the mail a rich source of information, both for our customers and our managers. We will continue to promote growth by creating more value for every customer. And we will achieve these goals with a fully engaged workforce that understands customer needs and meets customer expectations.

It’s all about being the best — the best value in the marketplace, the largest, best run communications and delivery service in the world, and, for our employees, the best place to work.

That’s our vision. And the entire organization is focused on achieving it.

The United States Postal Service will continue to reduce costs by improving efficiency in all our operational and business practices. We will bring the value of our service to even higher levels.