In May 2016, Edward F. Phelan, Jr. was named vice president, Area Operations — Northeast Area. The position encompasses responsibility for postal operations to include mail processing and distribution, customer service and administrative operations. Phelan reports to the Postal Service’s chief operating officer and executive vice president.
The Northeast Area includes 45 plants, 4,000 delivery and retail units and approximately 90,000 employees over a vast geographic area that includes Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, parts of New York and New Jersey, the U.S. Virgin Islands and Puerto Rico.
Phelan has a wealth of practical field knowledge and headquarters experience. He was vice president, Delivery Operations, at headquarters, during which he was responsible for all aspects of delivery, including performance measures to improve productivity, delivery strategy and planning and fleet management of more than 200,000 postal vehicles.
Throughout his postal career, Phelan has excelled in developing solutions to drive on-time delivery and customer satisfaction, engaging closely with the nation’s Postal Customer Councils. He previously served as district manager of both the Albany and Connecticut Valley Districts and also held the positions of manager, Delivery Programs Support in the Northeast Area and Postmaster of Syracuse, New York.
Phelan began his postal career in 1979 as a distribution clerk in Syracuse, New York. He has a degree in business from Columbia College and State University of New York at Morrisville, is a graduate of the Postal Service’s Advanced Leadership Program and is a trained Executive Green Belt.