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A decade of facts and figures


The Postal Service delivers for America. Even in an increasingly digital world, the Postal Service remains part of the bedrock infrastructure of the American economy, serving its people and businesses, and binding the nation together. The core function of the Postal Service is to provide secure, reliable, affordable delivery of mail and packages to every address in America, its territories and military installations worldwide.

 2016201520142013201220112010200920082007

Annual Operating Revenue

$71.4 B

$68.8 B

$67.8 B

$67.3 B

$65.2 B

$65.7 B

$67.1 B

$68 B

$74.9 B

$74.7 B

Total Career Employees1

508,908

491,863

488,300

491,017

528,458

557,251

583,908

623,128

663,238

684,762

Total Mail Volume

154.3 B

154.3 B

155.5 B

158.2 B

159.8 B

168.3 B

170.9 B

176.7 B

202.7 B

212.2 B

Total First-Class Mail Volume

61.2 B

62.6 B

63.8 B

65.8 B

68.7 B

72.5 B

77.6 B

82.7 B

90.7 B

95.9 B

First-Class Single Piece Mail Volume2

19.7 B

20.7 B

21.8 B

22.6 B

23.2 B

25.8 B

28.9 B

31.6 B

35.4 B

42.3 B

Total Shipping / Package Volume3

5.2 B

4.5 B

4 B

3.7 B

3.5 B

3.3 B

3.1 B

3.1 B

3.3 B

Marketing Mail Volume

80.9 B

80 B

80.3 B

80.8 B

79.5 B

84.0 B

81.8 B

81.8 B

98.4 B

103.5 B

Stamped, Post & Presorted Cards

3 B

3 B

3.1 B

3.5 B

3.75 B

4.1 B

4.4 B

4.5 B

5.4 B

5.8 B

Delivery Points

156.1 M

155 M

153.9 M

152.9 M

152.1 M

151.5 M

150.9 M

150.1 M

149.2 M

148.0 M

Total Postal-Managed Retail Offices

31,585

31,606

31,662

31,702

31,857

32,146

32,528

32,662

32,741

32,695

Total Address Changes

37 M

37 M

34.4 M

38.8 M

39.7 M

39.9 M

41.5 M

43.8 M

46 M

45 M

Total Retail Offices

35,423

35,520

35,649

35,434

35,369

35,756

36,222

36,496

36,723

36,721

Total Retail Customer Visits4

877.4 M

919.5 M

948.7 M

989.1 M

986.2 M

1.02 B

1.06 B

1.12 B

1.16 B

1.18 B

Total Retail Revenue5

$13.5 B

$19.2 B

$19 B

$18.3 B

$17.5 B

$16.9 B

$17.5 B

$17.7 B

$18.7 B

$18.5 B

Postal-Managed Retail Office Revenue

$10.2 B

$10.4 B

$10.7 B

$10.8 B

$10.7 B

$10.9 B

$12.1 B

$12.7 B

$13.7 B

$14 B

Alternate Access Revenue5

$3.2 B

$8.8 B

$8.3 B

$7.5 B

$6.8 B

$6 B

$5.4 B

$5.1 B

$5 B

$4.4 B

Online Revenue – usps.com6

$1.0 B

$1.05 B

$1 B

$991 M

$873 M

$781 M

$704 M

$643 M

$580 M

$586 M

Total Delivery Routes

229,104

226,777

244,365

225,152

227,000

228,160

230,600

232,900

244,800

246,500

Total Vehicles

227,896

214,933

211,264

211,654

212,530

213,881

215,625

218,684

221,047

219,522

1As of Sep. 30, 2016.
2Mail bearing postage stamps — bill payments, personal correspondence, cards and letters, etc.
3Includes Priority Mail, Priority Mail Express, First-Class Packages, Package Services, Parcel Return Service and Parcel Select.
4This metric was adjusted in FY2016. Total Retail Customer Visits was adjusted after implementing new POS software.
5This metric was adjusted in FY2016. Total Retail Revenue and Alternative Access Revenue no longer include PC Postage.
6These figures are included in Alternate Access Revenue.