Vice President, Delivery and Retail Operations
Kevin L. McAdams was named vice president, Delivery and Retail Operations in October 2018, after serving as vice president Delivery Operations since June 2016. He reports to the chief operating officer and executive vice president.
In this position, McAdams has responsibility for all aspects of delivery and retail operations within the Postal Service network of 154 million households and businesses. He oversees city and rural delivery operations and evaluates field performance measures to improve service and productivity. He also manages Delivery Strategy and Planning as well as fleet of more than 200,000 vehicles.
In addition, McAdams oversees the integration of strategy, technology and corporate policies and procedures to manage retail postal operations, retail partnerships and Post Office customer service operations.
Before his role as acting vice president, Capital Metro Area, McAdams held the position of manager, Operations Support, Capital Metro Area position. In this role, he was responsible for guiding efficient day-to-day processing, transportation, delivery and customer service operations in a dense geographic area that included more than 16 million customers.
McAdams served as the district manager of Mid-Carolina District, Northern Virginia District, Central Pennsylvania District and Baltimore District. As the executive postmaster of Philadelphia, McAdams began building his strong foundation and proven performance in delivery operations and customer satisfaction.
A 40-year postal veteran, McAdams began his career as a letter-sorting machine clerk in Van Nuys, CA. He attended California State University, Northridge; studied business management at the University of Phoenix; is a graduate of the Postal Service’s Advanced Leadership Program; and is a certified Lean Six Sigma Green Belt.
Latest update: September 2019