UNITED STATES POSTAL SERVICE CHIEF FOIA OFFICER’S REPORT FOR 2025

The United States Postal Service (USPS or Postal Service), which is “an independent establishment of the executive branch of Government of the United States,” 39 U.S.C. § 201, submits this report, through the Postal Service’s Chief FOIA Officer, Natalie Bonanno, in response to the Attorney General’s directive to Chief FOIA Officers to review and to report each year to the Department of Justice on their progress in improving transparency through implementation of the Freedom of Information Act (FOIA).
The basic functions of the Postal Service were established in 39 U.S.C. § 101(a) and include binding “the Nation together through the personal, educational, literary, and business correspondence of the people.” This mission, to provide the nation with reliable, affordable, universal mail service, is to be done in accordance with sound business principles.

Organizational Structure and Other Background Information:
The USPS Deputy Chief FOIA Officer, within the Privacy and Records Management Office, reports to the Chief FOIA Officer through the Chief Privacy and Records Management Officer. The Deputy Chief FOIA Officer is responsible for the overall administration of the Postal Service’s FOIA program and its compliance with the FOIA, except for records independently maintained by the Postal Inspection Service and the USPS Office of Inspector General (OIG). The Privacy and Records Management Office is a part of the Ethics and Compliance Group. The Ethics and Legal Compliance section of the Ethics and Compliance Group is responsible for issuing FOIA appeal decisions for the Postal Service and the Postal Inspection Service.

This report represents responses from the following FOIA program offices:
USPS FOIA Program
USPS General Counsel (appeals for USPS and the Postal Inspection Service)
USPS OIG FOIA Program (initial requests and appeals)
U.S. Postal Inspection Service FOIA Program (initial requests)
The USPS FOIA program is decentralized. The OIG and the Postal Inspection Service FOIA programs are centralized. USPS FOIA Requester Service Centers (RSCs) track and coordinate all FOIA requests received. FOIA requests for Postal Service Headquarters controlled records; Supply Management or facilities-controlled records including contracts, building leases, and other real estate transactions; and employee listings are tracked and coordinated by the FOIA RSC located at Headquarters. The FOIA RSC at Headquarters also supports the field with the tracking and processing of FOIA requests for Postal Service records maintained at post offices, plants, or other field offices and facilities. The Postal Service has over 30,000 facilities throughout the country at which records are maintained. FOIA Coordinators have been designated to assist records custodians in each of the USPS Headquarters departments and each of the field offices across the country. The FOIA Coordinator, an ad-hoc position, provides procedural guidance on the FOIA to records custodians regarding requests that fall within their areas of responsibility.
The Privacy and Records Management Office is responsible for developing a program and framework to assist records custodians in processing FOIA requests. As such, it issues detailed

instructions to records custodians on the FOIA (see 39 Code of Federal Regulations § 265 and USPS Handbook AS-353, Guide to Privacy, the FOIA, and Records Management). The FOIA RSC staff is available to assist FOIA Coordinators and records custodians or their designees throughout the organization with record release determinations and other FOIA matters. The General Counsel’s office at Postal Service Headquarters and the Law Department’s General Law Service Center provide advice to records custodians regarding the FOIA, including the applicability of exemptions.
It is USPS policy to make its official records available to the public to the maximum extent consistent with the public interest and with the needs of the Postal Service. In its commitment to the “Presumption of Openness” concept as it carries out its FOIA responsibilities, Postal Service policy requires a practice of full disclosure subject only to the specific exemptions required or authorized by law. It is Postal Service policy to promote transparency and accountability by adopting a presumption in favor of disclosure in all decisions involving the FOIA.

Section I: FOIA Leadership and Applying the Presumption of Openness

 ​Leadership Support for FOIA

The FOIA requires each agency to designate a Chief FOIA Officer who is a senior official at the Assistant Secretary or equivalent level. See 5 U.S.C. § 552(j)(1) (2018). Is your agency’s Chief FOIA Officer at this level?
Yes
Please provide the name and title of your agency’s Chief FOIA Officer.

Natalie Bonanno, Associate General Counsel and Chief Ethics and Compliance Officer

What steps has your agency taken to incorporate FOIA into its core mission? For example, has your agency incorporated FOIA milestones into its strategic plan?

The Privacy and Records Management Office’s fiscal year goals include a FOIA backlog of less than 5%, closing the ten oldest FOIA requests, logging in and assigning FOIA requests the same business day as receipt, updating FOIA websites on a quarterly basis, creating and delivering FOIA training presentations to FOIA Coordinators and records custodians on a monthly basis, and holding quarterly conference calls with FOIA Coordinators to answer specific FOIA questions. In addition, the Privacy and Records Management Office completes a FOIA special project each fiscal year. As a fiscal year 2024 special project goal, the Privacy and Records Management Office developed a training plan for new FOIA Coordinators. This allows new FOIA coordinators to assist records custodians with properly processing FOIA requests from start to finish and timely answering a multitude of FOIA questions.

The Attorney General’s 2022 FOIA Guidelines provides that “agencies should confirm in response letters to FOIA requesters that they have considered the foreseeable harm standard when reviewing records and applying FOIA exemptions.” Does your agency provide such confirmation in its response letters?
Yes
 Presumption of Openness

In some circumstances, agencies may respond to a requester that it can neither confirm nor deny the existence of requested records if acknowledging the existence of records would harm an interested protected by a FOIA exemption. This is commonly referred to as a Glomar response. If your agency tracks Glomar responses, please provide:

the number of times your agency issued a full or partial Glomar response during Fiscal Year (FY) 2024 (separate full and partial if possible)?

N/A

the number of times a Glomar response was issued by exemption (e.g. Exemption 7(C)-20 times, Exemption 1 – 5 times) during FY2024
N/A
Optional – If there are any other initiatives undertaken by your agency to ensure that the presumption of openness is being applied, please describe them here.
The Ethics and Legal Compliance team hosts a FOIA conference call with the public twice per year to provide information on how to submit a proper FOIA request to the public. The Privacy and Records Management Office nominates a FOIA Coordinator each quarter to receive the Chief FOIA Officer’s Award for ensuring that FOIA requests are accurately and timely processed. The Privacy and Records Management Office also proactively discloses postal records on relevant topics featured in the news.

Section II: Fair and Effective FOIA Administration

 ​ FOIA Training
The FOIA directs agency Chief FOIA Officers to ensure that FOIA training is offered to agency personnel. See 5 U.S.C. § 552(a)(j)(2)(F). Please describe the efforts your agency has undertaken to ensure proper FOIA training is made available and used by agency personnel.

The Privacy and Records Management Office developed a training plan for new and current FOIA Coordinators to ensure they accurately advise records custodians on properly processing FOIA requests from start to finish.

The Ethics and Legal Compliance team created and delivered training presentations on a variety of Privacy Act and FOIA topics to the General Law Service Center and other attorneys involved in the FOIA process on a bi-monthly basis.

To promote continued learning, the Privacy and Records Management Office and the Ethics and Legal Compliance team created and delivered monthly FOIA training presentations on a variety of FOIA-related topics to Headquarters and Field FOIA Coordinators and other FOIA professionals.

The Privacy and Records Management Office solicited FOIA and Privacy Act questions from Headquarters and Field FOIA Coordinators on a quarterly basis, and then scheduled quarterly conference calls to address those questions. This effort provides another informal training opportunity with a smaller group of participants.

Did your FOIA professionals or the personnel at your agency who have FOIA responsibilities attend substantive FOIA training during the reporting period such as that provided by the Department of Justice?

Yes

If yes, please provide a brief description of the type of training attended or conducted and the topics covered.

American Society of Access Professionals (ASAP) training:

ASAP Annual National Training Conference
ASAP – FOIA Court Case Review
Webinar - FOIA and Privacy Act Interface
ASAP Privacy Act Seminar
ASAP The Privacy & Freedom of Information Acts Department of Justice, Office of Information Policy training:

Virtual Administrative Appeals Compliance, FOIA Compliance and Customer Service Training
Virtual Exemption 4 and 5 Workshop
Virtual Best Practices Workshop
Virtual Introduction to the FOIA
Virtual Procedural Requirements and Fees Training
Virtual Exemption 1 and 7 Workshop
Virtual Privacy Considerations Training
Virtual Annual FOIA Report Refresher and Quarterly Report Training
Virtual Advanced FOIA Training
Virtual Procedural Requirements, Fees and Fees Waiver Training
Virtual Chief FOIA Officer Report Refresher Training
Virtual Litigation Workshop
Virtual Advanced Freedom of Information Act Training
Virtual Continuing FOIA Education
How to Build or Rebuild a Successful Agency Information Program

User Conference and Technology Summit (a vendor sponsored workshop) – topics included:
FOIAXpress New User Training
User Annual Summit Conference
Veritone Video Redaction Training
EDR Training
FOIAXpress Fundamentals Training
How AI Shapes Government Transparency
Webinar: FOIA in the Fast Lane

Roundtables:
FOIA Requests for Labor Relations Records
FOIA Requests for Emails
Cybersecurity, Security of Facilities, and FOIA Exemptions
Exemption 5
FOIA Requests for Contracts and Interagency Agreements
Exemption 3 and 39 U.S.C. § 410(c)(2) recent case analysis
Information requests from Congress, individual members of Congress, and Congressional Committees and the FOIA

Brown Bags:
Consultation with Other Agencies
Duty to Segregate Information
Communication with FOIA Requesters – Types of Responses
The Glomar Response
Disclosures Regarding Third Party Requests

Unreasonably Described FOIA Requests and Unduly Burdensome Searches for Records
Requirements of a Proper FOIA Request
How to process a FOIA request from start to finish
Essentials for processing Privacy Act requests v. FOIA requests
Fun Facts on Postal Policies and FOIA regulations

HERO Training:
FY24 Freedom of Information Act
How to Process a FOIA Request from Start to Finish
FY24 Privacy Act Compliance Other FOIA Training
Management Concepts: The Privacy Act and the Freedom of Information Act

. Please provide an estimate of the percentage of your FOIA professionals and staff with FOIA responsibilities who attended substantive FOIA training during this reporting period.
100%
OIP has directed agencies to “take steps to ensure that all of their FOIA professionals attend substantive FOIA training at least once throughout the year.” If your response to the previous question is that less than 80% of your FOIA professionals attended training, please explain your agency’s plan to ensure that all FOIA professionals receive or attend substantive FOIA training during the next reporting year.
N/A
Describe any efforts your agency has undertaken to inform non-FOIA professionals of their obligations under the FOIA. In particular, please describe, how often and in what formats your agency provides FOIA training or briefings to non-FOIA staff; and if senior leaders at your agency received a briefing on your agency’s FOIA resources, obligations and expectations during the FOIA process?
USPS Publication 550, For the Record, is a pamphlet that is made available online to all postal employees. The pamphlet describes the FOIA and the Privacy Act and includes employees’ rights and responsibilities under the Acts. The pamphlet is distributed to all new employees.

Two FOIA training courses and one privacy training course in the Postal Service’s training system are mandatory each year for employees tasked with FOIA duties.
FOIA requests that are close to overdue are escalated to senior management to ensure that records custodians timely respond to FOIA requests within the statutory deadline. This strategy is intended to promote the importance of the FOIA throughout the organization and has helped to reduce the backlog.

The Postal Inspection Service Chief Counsel discusses the FOIA with newly appointed Postal Inspector recruits. The Chief Counsel encourages cooperation from the Inspection Service’s National Leadership Team regarding their FOIA obligations.

OIG holds periodic meetings to educate staff participating in the OIG New Leadership Development Program regarding FOIA best practices, processing, and records production.

 Outreach
As part of the standard request process, do your FOIA professionals proactively contact requesters concerning complex or voluminous requests in an effort to clarify or narrow the scope of the request so requesters can receive responses more quickly? Please describe any such outreach or dialogue and if applicable, any specific examples.
Yes. The Privacy and Records Management Office proactively contacts requesters via email or written correspondence to understand the records being sought as well as narrow the scope of voluminous requests on a routine basis.
Outside of the standard request process or routine FOIA Liaison or FOIA Requester Service Center interactions, did your FOIA professionals engage in any outreach or dialogue, outside of the standard request process, with the requester community or open government groups regarding your administration of the FOIA? For example, did your proactively contact frequent requester, host FOIA-related conference calls with open government groups, or provide FOIA training to members of the public? Please describe any such outreach or dialogue, and, if applicable, any specific examples of how this dialogue has led to improvements in your agency’s FOIA administration.
Yes. The Ethics and Legal Compliance team hosted two conference calls with the public on March 8, 2024, and September 13, 2024, that were advertised in advance on the Postal Service’s public FOIA website. The conference calls included an introduction to the Freedom of Information Act and included instructions on how to submit a proper FOIA request to the Postal Service. Members of the public had the opportunity to ask questions during the conference calls.
The FOIA Improvement Act of 2016 requires additional notification to requesters about the services provided by the agency’s FOIA Public Liaison. Please provide an estimate of the number of times requesters sought assistance from our agency’s FOIA Public Liaison during FY2024 (please provide a total number or an estimate of the number for the agency overall).
The FOIA Public Liaisons collectively receive about 10 calls each week from FOIA requesters. With more than 30,000 facilities throughout country at which records are maintained, FOIA Coordinators in each of the USPS Headquarters departments and each of the field offices across the country play a key role in responding to inquiries from FOIA requesters about their requests. In many instances, USPS FOIA Coordinators can respond to inquiries from FOIA requesters without the need for them to contact the FOIA RSC or public liaison for assistance.

 Other Initiatives
Has your agency evaluated the allocation of agency personnel resources needed to respond to current and anticipated FOIA demands? If so, please describe what changes your agency has or will implement.
The Privacy and Records Management Office is undertaking efforts to ensure that certain functional organizations within the Postal Service have enough FOIA coordinators trained to answer FOIA questions, provide guidance, and assist with processing FOIA requests.
How does your agency use data or processing metrics to ensure efficient management of your FOIA workload? For example, case management reports, staff processing statistics, etc. In addition, please specifically highlight any data analysis methods or technologies used.
The Postal Service’s FOIA management software generates a weekly report of the FOIA requests received as well as the FOIA requests assigned to each Government Information Specialist. The Postal Service’s FOIA management software also generates a monthly aggregate report of the number of FOIA requests received, closed, and overdue. This allows the Postal Service to effectively manage the FOIA workload.

The federal FOIA Advisory Committee, comprised of agency representatives and members of the public, was created to foster dialogue between agencies and the requester community, solicit public comments, and develop recommendations for improving FOIA administration.
Since 2020, the FOIA Advisory Committee has issued a number of recommendations. Please answer the below questions:
Is your agency familiar with the FOAI Advisory Committee and its recommendations?
Yes
Has your agency implemented any of its recommendations or found them to be helpful? If so, which ones?
Yes, we have implemented the following:
provided regular and proactive online publication of searchable FOIA logs containing certain information in Excel/CSV (comma-separated values) format.
Reviewed guidance to agencies that they use the internationally recognized “Neither Confirm Nor Deny” (NCND) instead of Glomar.
Reviewed guidance stating that when agencies use FOIA Exemption 5 to withhold information, they should identify the corresponding privilege(s) invoked (e.g., deliberative process, attorney-client, work-product privilege) in redaction labels and, if the record is withheld in full, in its determination letter.
Reviewed guidance encouraging agencies to proactively offer requesters the opportunity to discuss their request with an agency representative.
Expanded public engagement activities focused on improving all aspects of their FOIA process.

Optional – If there are any other initiatives undertaken by your agency to ensure fair and effective FOIA administration, please describe them here.

Section III: Proactive Disclosures

Please describe what steps your agency takes to identify, track and post (a)(2) proactive disclosures.
The United States Postal Service (USPS or Postal Service) provides a vital public service that is a part of the nation’s critical infrastructure. The statute that created the Postal Service begins with the following sentence: “The United States Postal Service shall be operated as a basic and fundamental service provided to the people by the Government of the United States, authorized by the Constitution, created by an Act of Congress, and supported by the people.” 39 U.S.C.
§ 101(a).

The Postal Service is the only delivery service that reaches every address in the nation: 152.7 million residences and 12.7 million businesses. Everyone living in the United States and its territories has access to postal products and services and pays the same for a First-Class Mail postage regardless of location. With more than 34,000 retail locations and one of the most frequently visited websites in the federal government, usps.com, the Postal Service has annual operating revenue of more than $78 billion and delivers 44 percent of the world’s mail. With more than 630,000 employees, we are one of the nation’s largest employers with one of the world’s largest computer networks.
As an independent establishment of the executive branch, the Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products, and services to fund its operations. Because it is not funded by annual appropriations from Congress, it is not subject to government shutdowns.
USPS Service Alerts and USPS Newsroom sites have the latest information.

https://about.usps.com/newsroom/
https://about.usps.com/
https://facts.usps.com/
The Postal Service website, found at www.usps.com, is one of the most frequently visited government sites, recording 12.3 million visitors each day. It provides customers quick and easy access to Postal Service information, products, and services, as well as links to both OIG and Postal Inspection Service websites. The Postal Service is multi-lingual and offers usps.com in Spanish and Simplified Chinese.
The Postal Service website is an online Post Office and is open for business 24/7. The Postal Service’s smartphone apps make it even quicker to use the most popular functions on usps.com, anytime and anywhere. With Informed Delivery service, customers are able to digitally preview incoming mail and manage packages from a computer, tablet, or mobile device. More than 50 million customers have enrolled since it was launched in 2017.

The FOIA Library (http://about.usps.com/who-we-are/foia/readroom/welcome.htm) includes links to previously released records that have been or are likely to become the subject of multiple FOIA requests. It contains links to Purchasing Protest Decisions, Judicial Office Administrative Decisions, Board of Contract Appeal Decisions, Business Disagreement Decisions, Agency Policy Statements, Administrative Manuals, and Frequently Requested Records. There is also a

link to the Postal Regulatory Commission’s (PRC) website (www.prc.gov). The PRC is an independent establishment of the Executive Branch that exercises regulatory oversight over the Postal Service. The PRC proactively publishes information of interest to the mailing community and public. For example, the PRC’s Reports page, http://www.prc.gov/reports, includes dockets, PRC reports and studies, and Postal Service periodic reports.
Our about.usps.com website provides corporate information, such as USPS history and the latest news and information on the Postal Service. This site helps keep the public and the news media informed about what the Postal Service is doing regarding mail service, sustainability, corporate structure, and how we impact the world around us.

The Postal Service is required to disclose operational and financial information beyond that demanded of federal government agencies and private sector companies. The financial reports are available at https://about.usps.com/what/financials/ and include the following:

Annual reports and Form 10-K Annual Reports, and Integrated Financial Plans
Form 10-Q showing financial conditions and results
Quarterly Statistics Reports (QSR) presenting statistics on mail activity and focusing on estimates of postal revenue, volume, and weight by mail category and transit time estimates for selected items.
Cost and Revenue Analysis Report showing revenue, cost and contribution by mail class, subclasses, and key special services.
The Cost Segments and Components Report shows Postal Service estimates of costs attributable to mail classes, subclasses, and key special services, summarized by cost segment and by major cost components. The report is generated annually.
Revenue, Pieces, and Weight Reports (RPW) presenting official estimates of revenue, volume and weight by class, subclass, and major special service.
Annual Report to Congress which includes Combined Postal Comprehensive Statements and Annual Performance Plans drawing on the work of the entire organization.

Highlights of some of the other updated or new information posted this past reporting period, including links to where this material can be found online, are summarized below.
Corporate Communications

Corporate Communications (http://about.usps.com/news/welcome.htm) proactively and routinely makes a wide variety of documents available for public viewing based on the public’s and media’s interest in Postal Service issues. These documents are available on the about.usps.com pages and include the Newsroom, with links to all national and local Postal Service press releases on postal products, consumer and business issues, financial results, and other issues of great public interest. The Postal Service Newsroom provides national and local news releases, statements, fact sheets, electronic news kits, videos, leadership bios, written congressional testimony, and other information to the news media and the public. Included in the Newsroom are as follows:

Service Alerts: http://about.usps.com/news/service-alerts/welcome.htm
This page provides information to consumers, small businesses and other business mailers about postal facility service disruptions due to weather-related and other natural disasters or events.

2024 Annual Report to Congress
https://about.usps.com/what/financials/annual-reports/fy2024.pdf

2024 Annual Sustainability Report: https://about.usps.com/what/corporate-social- responsibility/sustainability/report/2024/usps-annual-sustainability-report.pdf

2024 Postal Facts:
https://facts.usps.com

Judicial decisions:
https://about.usps.com/who/judicial/admin-decisions/

Financial reports:
https://about.usps.com/what/financials/

Service performance results
https://about.usps.com/what/performance/service-performance/

Board of Governors open sessions and slides:
https://about.usps.com/who/leadership/board-governors/#sessions

Postal Service Newsroom: http://about.usps.com/news/welcome.htm
Provides national and local news releases, statements, fact sheets, electronic news kits, videos, leadership bios, written congressional testimony and other information to the news media and the general public.

Digital Media: https://media.usps.com/
A sub-site of the Postal Service Newsroom. Provides the public and media access to stock photography, video b-roll and video documentation of official Postal Service events.

Delivering for America: https://about.usps.com/what/strategic-plans/delivering-for- america/
Our vision and ten-year plan to achieve financial sustainability and service excellence.

Holiday newsroom: http://about.usps.com/holidaynews/
A sub-site of the Postal Service newsroom. Provides a single location to locate all information regarding the Postal Service’s holiday efforts including Operation Santa, news releases, mail-by dates, and other customer resources.

Election Mail: https://about.usps.com/what/government-services/election-mail/ Provides information and resources for voters and election officials.

Postal Bulletin: http://about.usps.com/postal-bulletin/welcome.htm
The Postal Bulletin, one of the oldest federal publications still in print, is posted to the About pages of usps.com every two weeks. It provides information on USPS operations, policies, procedures and forms, as well as postal product information, and stamp news.

FOIA Library: https://about.usps.com/who/legal/foia/library.htm
Provides information and resources on the Postal Service’s FOIA process.

Postal Service Social Media:
Youtube: http://www.youtube.com/user/uspstv
Facebook: http://www.facebook.com/USPS
X (Formerly Twitter): https://x.com/usps
Pinterest: http://www.pinterest.com/uspsstamps/
Instagram: https://www.instagram.com/uspostalservice/
Threads: https://www.threads.net/@uspostalservice
LinkedIn: https://linkedin.com/company/usps

Historian’s Office

Information can be found on the Postal History webpages: https://about.usps.com/who/profile/history/

New biographies of Postmasters General were added during FY24. In 2022, the Postmaster Finder search pages and FAQs were updated to enhance functionality. We also embarked on a months-long project to enter information from record cards of postmaster appointments into Postmaster Finder, ensuring the preservation of this unique information and providing immediate public access to it.

We also post the following items:

Postmaster Finder
(updated weekly)	http://about.usps.com/who/profile/history/postmaster-finder/	
Postal Facilities Dedicated by Congress
(updated monthly)	http://about.usps.com/who/profile/history/pdf/dedicated-
facilities.pdf	
Biographies of Postmaster Generals
(added during 2024) Ebenezer Hazard Samuel Osgood Joseph Habersham
John A. J. Creswell	https://about.usps.com/who/profile/history/personnel.htm	
Number of Stamped Cards … Since 1926;
Rates for Domestic Letters Since 1863; Rates for Stamped Cards and
Postcards;	https://about.usps.com/who/profile/history/rates-historical- statistics.htm	

Number of Postal Employees Since 1926;
Delivery Points Since 1905;
Pieces of Mail Handled … Since 1789; First-Class Mail Volume Since 1926 (update annually with most recent data)		
African American Subjects on Stamps; American Indian Subjects on Stamps; Hispanic Subjects on Stamps;
Women Subjects on Stamps; Christmas Holiday Stamps Love Series Stamps
(updated in July 2024)	https://about.usps.com/who/profile/history/stamps- postcards.htm	

Supply Management

Posted information includes:

Purchase Cardholder Listing:	https://about.usps.com/who/legal/foia/documen ts/purchase-cardholder-list-ending-july-
2024.xlsx	
New issues to the Supplier Newsletter: Supply Management

USPS | Re: Supply Newsletter:

https://about.usps.com/suppliers/forms- publications.htm#H1	https://about.usps.com/what/business- services/suppliers/forms-publications/re- supply-06-24-24.pdf	
Supply Management publicly posts all Final Resolutions from the Supplier Disagreement Resolution Official (SDRO). These business disagreements filed by offerors under issued Postal Service solicitations concern solicitation and pre-award matters or challenges to contracting officer determinations of best value source selection. The issued final resolution by the SDRO discusses our acquisition policies and assist the public in understanding Postal Service acquisition practices for potential participation in future Postal Service requirements.

Facilities

Posted information includes:

National listing of both leased and owned postal facilities along with land for all fifty States and U.S. Territories: http://about.usps.com/who-we- are/foia/readroom/welcome.htm
Listing of Postal Service properties for sale: https://powersearch.jll.com/usps/

Sustainability

Posted information includes:

Annual Sustainability Report: https://about.usps.com/what/corporate-social- responsibility/sustainability/report/2024/usps-annual-sustainability-report.pdf
Fiscal Year 2023 (FY23) OMB Scorecard: https://www.sustainability.gov/pdfs/usps- scorecard-fy2023.pdf

The following information below were posted at: Circular economy - Sustainability - What we do
 About.usps.com:

Federal Recycling program video and information sheet
2023 Annual Sustainability Report and promotional banners
BlueEarth Secure Destruction Video and fact sheet

Additionally, the links below show news releases and a podcast that has been shared with the public:

U.S. Postal Service Sets Broad Goals to Reduce Greenhouse Gas Emissions by 2030 - Newsroom - About.usps.com
Biden-Harris Administration Honors U.S. Postal Service with a Presidential Federal Sustainability Award - Newsroom - About.usps.com
U.S. Postal Service Headquarters Showcases New Next Generation Delivery Vehicle - Newsroom - About.usps.com
Sustainability Goals Update | Mailin’ It! - The Official USPS Podcast

The public can send a query on any environmental or sustainability topic regarding the US Postal Service, for prompt replies at: Sustainability@usps.gov
Postal Inspection Service
The Inspection Service posts a wealth of information on its website at www.uspis.gov.
As one of our country’s oldest federal law enforcement agencies, the Inspection Service has a proud history of fighting criminals who attack the postal system and misuse it to defraud, endanger, or otherwise threaten the American public. The Postal Inspection Service redesigned its website to make it easier for consumers to find crime prevention tips and to learn about the agency. The site offers information on avoiding common types of crime—including mail and identity theft, lottery scams and phishing—as well as guidelines on reporting suspicious activity. The redesigned site also offers a behind-the- scenes look into the types of cases the Inspection Service investigates, the state-of-the- art tools used to solve crimes, and how to join the law enforcement organization.

Some of the specific new content released to the Inspection Service’s website includes 24 public service awareness videos covering a wide range of frauds, scams, and other

prevention messaging. Additionally, USPIS.gov contains several new features and information sources, including the following:
Scam articles
Hot topics
Counterfeit stamps scam article and video, as well as phishing/smishing and brushing
YouTube videos to highlight large, high profile Inspection Service cases: US Postal Inspection Service - YouTube
High profile cases highlighted throughout the news section in the form of news stories and press releases: News – United States Postal Inspection Service (uspis.gov)
Highlights on OPIOIDS and DRUG STRATEGY: Combating Illicit Drugs in the Mail – United States Postal Inspection Service (uspis.gov)
Began posting short format videos to share reward poster information to garner attention/actionable tips and information for investigations.
Posted 40 new videos to our YouTube channel, including 16 shorts. These videos covered a range of crime prevention topics, updates on high profile investigations, rewards for identifying suspects, and recruitment announcements.
Counterfeit postage: Report – United States Postal Inspection Service (uspis.gov)
Asset forfeiture results: https://www.uspis.gov/terms-of-service#asset- forfeiture
Drug seizure numbers: Combating Illicit Drugs in the Mail – United States Postal Inspection Service (uspis.gov)
Posted weekly wanted reward posters and videos to the website and social media accounts

Many of these pages include various forms of supporting content, such as embedded public service awareness videos hosted on the Inspection Service YouTube page, informational flyers, and infographics posted to the Inspection Service social media channels. This comprehensive media strategy is intended to drive online traffic to the website, which serves as the main hub of the information shared with the public.
Controller

Posted information includes:

FY2024 USPS Annual Report to Congress https://about.usps.com/what/financials/annual-reports/fy2024.pdf
Form 10-Q Quarter I FY 2024 - https://about.usps.com/what/financials/financial- conditions-results-reports/fy2024-q1.pdf
Form 10-Q Quarter II FY 2024 - https://about.usps.com/what/financials/financial- conditions-results-reports/fy2024-q2.pdf
Form 10-Q Quarter III FY 2024 - https://about.usps.com/what/financials/financial- conditions-results-reports/fy2024-q3.pdf
Form 10-K FY 2024 - https://about.usps.com/what/financials/10k-reports/fy2024.pdf

Finance and Planning

Posted information includes:

USPS FY24 Integrated Financial Plan: https://about.usps.com/what/financials/integrated- financial-plans/fy2024.pdf
USPS Annual Report to Congress which includes the Annual Performance Plan, Annual Performance Report, and the Comprehensive Statement of Operations: https://about.usps.com/what/financials/annual-reports/fy2024.pdf

Various financial reports:

https://about.usps.com/what/financials/
https://about.usps.com/what/financials/10k-reports/fy2023.pdf
https://about.usps.com/what/financials/integrated-financial-plans/fy2023.pdf
https://about.usps.com/what/financials/revenue-pieces-weight-reports/fy2024.pdf
https://about.usps.com/what/financials/revenue-pieces-weight-reports/fy2024-q4.pdf
https://about.usps.com/what/financials/revenue-pieces-weight-reports/fy2024-q3.pdf
https://about.usps.com/what/financials/revenue-pieces-weight-reports/fy2024-q2.pdf
https://about.usps.com/what/financials/revenue-pieces-weight-reports/fy2024-q1.pdf
https://about.usps.com/what/financials/quarterly-statistics-reports/fy2024-q1.pdf
https://about.usps.com/what/financials/quarterly-statistics-reports/fy2024-q2.pdf
https://about.usps.com/what/financials/quarterly-statistics-reports/fy2024-q3.pdf
https://about.usps.com/what/financials/quarterly-statistics-reports/fy2024-q4.pdf

Posted online - The USPS Annual Report to Congress which includes the Annual Performance Plan, Annual Performance Report and the Comprehensive Statement of Operations. The Fiscal Year 2024 (FY24) Report can be accessed at https://about.usps.com/what/financials/.

The USPS files with the PRC, a Semi-Annual Progress Report, which is a new reporting requirement under the Postal Service Reform Act.

The USPS posts the Annual Report to Congress online and sends to each member of Congress. The purpose is to provide Postal Service information to stakeholders. The document fulfills the requirements of the following articles of Title 39 in the United States Code (U.S.C.):
414(f), on the reporting of financial information related to special postage stamps (pp. 25).
416(f), on the reporting of information related to semipostal stamps (pp. 25).
1003(a), on the reporting of executive compensation in excess of Federal Level Executive 1 (p. 36-37).
2401(e), on the submission of a Comprehensive Statement (pp. 18-41).
2402, on the submission of an Annual Report (pp. 4-17).
2803, on the submission of an Annual Performance Plan (pp. 42-67).
2804, on the submission of an Annual Performance Report (pp. 42-67).

3652(g), on the submission of the Comprehensive Statement, Annual Performance Report, and Annual Performance Plan (pp. 18-67).
Posted materials are 508 compliant.

Board of Governors

Posted information includes:

Announcements of all Board of Governors’ meeting days, times, locations are posted on https://about.usps.com/who/leadership/board-governors/. In addition, this information is also published in the Federal Register.
Live audio webcasts and the presentations of Board of Governors’ open sessions are available online. Three hours after the conclusion of the meeting, a recorded audio file is available. In compliance with Section 508 of the Rehabilitation Act, the audio webcasts are open-captioned. These are available at: https://about.usps.com/who/leadership/board-governors/briefings/welcome.htm
This website serves as a platform to provide background information on various aspects related to the members of the Board and its operations: https://about.usps.com/who/leadership/board-governors/
Information pertaining to the Board’s members, its committees and bylaws, a schedule of all closed and open Board meetings, and a “contact information” tab, which includes a newly created email account for BOG-inquiries is available on the BOG website https://about.usps.com/who/leadership/board-governors/.
Retail and Post Office Operations

Delivering excellent customer experiences across multiple channels will continue to be a priority for the Postal Service. This includes improving the way we engage with customers, making it easier for our employees to deliver excellent customer service, enhancing how we measure customer experiences in a timely manner, and providing a consistent customer experience across all channels. The Postal Service will continue to improve the measurement of customer experience by ensuring questions accurately measure both customer sentiment and attributes of customer satisfaction across the CX surveys, as well as empower its workforce to prevent undesirable customer experiences by providing actionable data to help them resolve customer pain points and improve customers’ experience.

Informed Delivery – Informed Delivery provides eligible residential customers with a digital preview of their household’s incoming mail scheduled to arrive soon. Users can view greyscale images of the exterior, address side of incoming letter-sized mail pieces (not the inside contents) via email or an online dashboard. Informed Delivery also allows customers to track packages delivered by the Postal Service and see when they will be delivered. More than 50 million customers have enrolled since it was launched in 2017. The Informed Delivery product will expand, and the platform will migrate to the cloud to support the increase in subscriber base from approximately 50 million today to a planned 120 million subscribers and expand the capabilities to track campaign effectiveness and enable enriched communications.
Posted information includes:
FOIA Library Link – (Delivery Operations) - https://about.usps.com/who/legal/foia/library.htm
Administrative Manuals that affect the Public

Frequently Requested Records
City Delivery: Headquarters Holiday Operations
Curbside Delivery: http://about.usps.com/what-we-are-doing/current- initiatives/delivery-growth-management/welcome.htm
Judicial Office

Posted information includes:

Decisions issued by the U.S. Postal Service Board of Contract Appeals, Office of the Administrative Law Judges, and Judicial Officer are added to the Decisions page (as part of the U.S. Postal Service website). Further, a report of pending Board of Contract Appeals cases is available on the Electronic Filing website. The report is accessible from the start page and does not require an electronic filing account.

https://about.usps.com/who-we-are/judicial/welcome.htm
International Postal Affairs

Posted information includes:

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

https://www.usps.com/international/
https://www.usps.com/international/international-how-to.htm
https://www.usps.com/international/gxg.htm
https://www.usps.com/international/priority-mail-express- international.htm
https://www.usps.com/international/priority-mail-international.htm
https://www.usps.com/international/first-class-mail-international.htm
International Price list: https://pe.usps.com/text/imm/welcome.htm
International Shipping Services: https://www.usps.com/international/mail-shipping-services.htm

Marketing

Posted information and outreach to the public includes:

Industry Engagement and outreach via “Industry Alerts” mailbox which shares information with our industry partners on important events and updates, and a monthly newsletter “Mail Spoken Here.”

Marketing and websites such as USPS.com, PostalPro and the About.USPS.com site. PostalPro contains information, presentations, meeting notes, webinars, and schedules for meetings that USPS regularly holds with customers and industry partners. It can be accessed at https://postalpro.usps.com/. Additional information and updates are also housed on the “About” site.
Stakeholder Groups such as the Postal Customer Council (PCC), Mailer’s Technical Advisory Committee (MTAC) and Areas Inspiring Mail (AIM). The PCC is a postal- sponsored organization which provides local support to business mailers and shippers large and small through education and networking events. Our PCC website located at www.usps.com/pcc is designed to allow interactive communication to facilitate this. We also send regular PCC alert notices to our industry partners with updates and information.
USPS frequently updates the content on the website to ensure the information about our products, services and prices is current. Alert bars are added to the site on an as needed basis to notify customers of operational service impacts due to weather, natural disasters or other issues (strikes, bridge collapse) as well as website application outages or upcoming maintenance.

Messaging has also been provided for our customers over the last year regarding Election Mail, Tax Day mailing needs, protection from scam email and text notifications and holiday extended hours and collection box pick-up times.

USPS.com continued to support the ability for Americans to order COVID test kits in FY24 and provided messaging before the ordering site would go live and when the site would not be accepting additional orders. Additionally, the footer of the website provides customers with access to the several related sites and pages such as About.USPS.com (corporate), Inspection Service, Postal Explorer, Government Services, Privacy Policy, FOIA, Fair Chance Act, Accessibility Statement.

The USPS.com website is constantly evaluated and updated based on customer feedback and user testing. The website and applications are Section 508 compliant as well as offering the customer the option to see the content in Spanish or Mandarin. USPS.com is responsive so customers can easily access the information or transact with USPS on a desktop, mobile device, or tablet.

The following pages are examples of the types of information provided to the public on usps.com.

Welcome | USPS
What We Do - About.usps.com
Postal Bulletin - Resources - About.usps.com
The Eagle Magazine - Resources - About.usps.com
Postal Facts - U.S. Postal Service (usps.com)
Financials - What we do - About.usps.com

Product Solutions

Executive Director, Product Management

The following links are available to the public to learn more about the initiatives in the Mailing Services team and mailing promotions.

USPS.COM: https://www.usps.com/business/promotions-incentives.htm
POSTALPRO: https://postalpro.usps.com/promotions
Business Customer Gateway: https://gateway.usps.com/eAdmin/view/knowledge?securityId=INCENTIVEPROGRAMS
Information about current and upcoming mailing promotions is provided to industry and other interested parties in the following ways: Quarterly MTAC presentations (industry membership group)
Monthly MTAC UG#8 teleconferences (this group is open to mailers and mail service providers who wish to join. Meeting notes are posted on PostalPro and are available to MTAC members)
Mail Incentives information is available on PostalPro which is available to the public: Mail Incentives | PostalPro
Promotions information is also posted on PostalPro which is available to the public: https://postalpro.usps.com/promotions. This site contains information about each promotion that is offered as well as recordings of informational webinars.
Promotions and associated webinars are advertised in Industry Alert emails that are sent to a subscriber list.
Additionally, vendor participation in the Direct Mail Technology Integrator Directory is available on PostalPro at: Direct Mail Technology Integrator Directory | PostalPro
Information about Political Mail is available on PostalPro at the following link: Election and Political Mail | PostalPro
Documents on Share Mail are available on the following Postal Pro link: https://postalpro.usps.com/mailing/share-mail
Documents on Every Door Direct Mail are available on the following link: https://postalpro.usps.com/mailing/every-door-direct-mail
Additionally, vendor participation in the USPS Printer Directory information is available at the following link: https://postalpro.usps.com/printer-directory
Case studies of the impact of different Informed Delivery strategies is available at the following link: https://www.uspsdelivers.com/informed-delivery-case-studies/
Executive Director, Commercial Product Payment and Policy Product Solutions

Information about current and upcoming changes to Commercial Systems and Policies are communicated monthly to the following: UG#2, 3 11 and IWG. Quarterly MTAC presentations (industry membership group)
Federal Register Notice (FRN) are also utilized for system and policy changes
Information is also made available on PoslalPro and for PC Postage Vendor provider SharePoint folder for IMI PC documentation
Educational webinars are advertised in Industry Alert emails that are sent to a subscriber list.

Publications that support the rules and regulations for Commercial Mailings, such as Pub 685 Streamlined Mail Acceptance for Letters and Flats, eVS Pub 205 Technical Guide can be found on PostalPro and USPS.com. Also supported by the DMM.

Executive Director, Election and Government Mail Services

The following links provide educational information, guidance, and policy documentation regarding Election Mail.
Election Mail - about.usps.com
https://about.usps.com/kits/kit600.pdf
Publication 631 Official Election Mail – Graphic Guidelines and Logos January 2024
https://about.usps.com/publications/pub631.pdf
Publication 632 State and Local Election Mail Users Guide January 2024
https://about.usps.com/publications/pub632.pdf
Facilitating the Processing and Delivery of Return Ballots from Voters Using Prepaid Post USPS Postal Explorer 703.8.0 Balloting Mail
https://pe.usps.gov/text/dmm300/703.htm?_gl=1*vl89y3*_ga*MTk4OTQxODg1My4xNjY zMDcyNTg2*_ga_3NXP3C8S9V*MTY3MTIxNjU1MS41NC4wLjE2NzEyMTY1NTEuMC4 wLjA.#ep1174014
USPS PostalPro – Service Standards
Service Standards | PostalPro
United States Postal Inspection Service – Election Mail Security
https://www.uspis.gov/election-mail-security

Frequently Asked Questions - Priority Mail Express Label 11-DOD for Military Absentee Ballots
https://about.usps.com/what/government-services/election-mail/pdf/military-absentee- ballot-faqs.pdf
Chief Retail & Delivery Officer, Chief Processing & Distribution Officer, and Chief Logistics Officer Communication - Preparing for the 2024 Primary Election Season January 31, 2024
https://about.usps.com/what/government-services/election-mail/pdf/general-election- preparedness-memorandum-fy24.pdf

January 25, 2024 https://about.usps.com/postal- bulletin/2024/pb22642/html/welcome.htm
April 18, 2024 https://about.usps.com/postal-bulletin/2024/pb22648/html/welcome.htm
September 5, 2024 https://about.usps.com/postal- bulletin/2024/pb22658/html/welcome.htm
US Postal Service - Podcast – Mailin’ It – Election Mail September 15, 2022 https://usps-mailin-it.simplecast.com/episodes/election-mail
Secure and Timely September 26, 2022 https://uspsblog.com/secure-and-timely/
2024 General Election Extraordinary Measures Memorandum September 26, 2024 https://about.usps.com/what/government-services/election-mail/pdf/extraordinary- measures-memorandum.pdf

2024 Guidance on Postmarking Ballots September 26, 2024 https://about.usps.com/what/government-services/election-mail/pdf/postmarking- memorandum.pdf
2024 Local Transportation Optimization (LTO) Key Activities September 26, 2024 https://about.usps.com/what/government-services/election-mail/pdf/lto-election-mail- memorandum-fy24.pdf
2024 Election Mail Operations USPS Media Briefing August 29, 2024 https://about.usps.com/what/government-services/election-mail/pdf/usps-2024-election- mail-media-briefing.pdf

Director, Pricing and Classification Service Center
The following links provide educational information, guidance, and policy documentation regarding periodicals and nonprofit eligibility and applications, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems (ENDS) application process as well as other supporting documents:
USPS PostalPro PCSC webpage:
Pricing and Classification Service Center | PostalPro
https://postalpro.usps.com/pcsc
Director, Product Classification
The following links on Postal Explorer (pe.usps.com) provide educational information, guidance, and policy documentation regarding Network Redesign, structural changes, mailing standard updates, and Price changes:
DMM/IMM proposed language and pending updates on Postal Explorer: DMM and IMM Updates https://pe.usps.com/DMMIMMUpdates/Index
Network Redesign Industry Alert repository: https://pe.usps.com/NetworkRedesign/Index
The Postal Service develops its strategic plan, and the associated goals, objectives, performance indicators, and targets, through a process that relies heavily on participation by postal stakeholders. To effectively reach the stakeholder community, the Postal Service has attempted to map out an all-inclusive list of key stakeholders
For example:
Every Door Direct Mail (EDDM): an online service that uses demographic data to help business mailers target their marketing mail pieces to customers in a select neighborhood, city or ZIP Code. Since 2011, EDDM has resulted in more than 30 billion pieces of mail and $4.3 billion in revenue. The USPS Printer Directory provides customers free access to local print, design and mail preparation services for Every Door Direct Mail and other direct mail products through a searchable database and mapping program. More than 680 listings populate the directory that serves small and medium- size businesses nationwide.
The USPS Direct Mail Technology Integrator Directory (Direct Mail Technology Integrator Directory | PostalPro) allows select technology providers the opportunity to be included in a national directory available to Mailers. The directory is an opportunity for

providers to connect with Mailers who are seeking to integrate technology into their direct mail campaigns.
With the launch of our new Mailing Promotions Portal, it will modernize the sample review process and allow mailers to keep better track of their submissions and get any of their questions answered. This new portal enhances the customer experience and gives mailers insight in the approval process.
New Policy Document to target small and medium businesses: Check out the new Postal Customer Guide!
This guide explains the domestic and international products and services for mailing and shipping available for individuals, businesses, and organizations. The Postal Service offers several options for domestic and international mailing and shipping for retail and commercial services.

https://pe.usps.com/resources/Misc/2024_USPS%20Postal%20Customer%20Guide_05 2924.pdf
Government Relations and Public Policy

Posted information includes:

Congressional Hearing Testimony: https://about.usps.com/newsroom/testimony- speeches/welcome.htm
Human Resources

Posted information and websites available to the public include:

USPS Careers: about.usps.com/careers/
USPS Careers website is updated with an application guide and frequently asked questions to simplify the applicant application experience.
General Counsel

The Postal Service Law department proactively disclosed new Judicial Office Administrative Decisions, Board of Contract Appeal Decisions, and Business Disagreement Decisions. These records can be found in the FOIA library, which is located here: https://about.usps.com/who/legal/foia/library.htm
The Postal Service Law Department’s website contains the mission statement as well as information about the honors attorney program and practice groups: https://about.usps.com/who/legal/
The Postal Service Law Department Ethics and Legal Compliance team’s ethics website contains information about the ethics provisions for prospective employees, current employees, former employees, and customers: https://about.usps.com/who/legal/ethics/welcome.htm
The Postal Service Law Department Ethics and Legal Compliance held two FOIA conference calls with the public this fiscal year. The conference calls are advertised on the Postal Service’s public facing FOIA website to ensure maximum attendance. Both calls this fiscal year were well attended by members of the public. These calls allow us

to interface with the requester community, provide a description of the FOIA and how to submit a request, and field questions from the attendees.
The Postal Service Law Department Privacy and Records Management Office collaborated with other functional organizations to post frequently requested records in the FOIA Library including but not limited to change of address stats, leased and owned facilities by state, highway contract routes, and current postage prices: https://about.usps.com/who/legal/foia/library.htm
Corporate Information Security Office (CISO)
Posted information includes:
CISO maintains Corporate Information Security Office (CISO) | PostalPro (usps.com) to provide cybersecurity information to the mailing industry and the public.
The CISO Policy and Standards Team (CPST) works with internal and external stakeholders to publish new documents and update existing documents relative to USPS cybersecurity on the about.usps.com site.
Data and Analytics Office
The CDAO group provides quarterly and annual service performance measurement reports for Market Dominant products to the Postal Regulatory Commission (PRC). In addition, the Postal Service discloses service performance measurement information to the general public via an interactive public-facing dashboard that shows service performance for Market Dominant products. This public-facing dashboard is accessible to the general public via the USPS.com website.
Posted Data Includes:
PRC – Performance Measurement reports - Access the Advanced Docket Search feature and inputting the following parameters:
eDockets - Postal Regulatory Commission
Title Contains search box: “Performance Measurement Data”
Document Type search box: “Periodic Reports/Data Request”
Quarterly Service Performance reports are also made available via usps.com: https://about.usps.com/what/performance/service-performance/
An interactive public-facing dashboard that shows the service performance scores for Market Dominant products: https://about.usps.com/what/performance/service- performance/external-service-measurement.htm
A dashboard for the mailing industry for planning drop shipments. This dashboard is called the Intelligent Mail Barcodes (Imb) Planning Tool: https://postalpro.usps.com/node/1335

Chief Information Security Office

The CISO Policy and Standards Team (CPST) works with USPS stakeholders to publish new documents and update existing documents relative to USPS Cybersecurity on the about.usps.com site. CISO coordinates activities with the USPS Corporate Brand and Policy

team members during the publication process of CISO material to the about.usps.com site. We anticipate an updated release of Handbook AS-805, Information Security to be publicly available in early 2025.

Posted Information includes:
Access to the current AS-805-I Information Security for Suppliers on the external publicly accessible PostalPro website. This also includes some Cyber Safe tips for remote workers: Corporate Information Security Office (CISO) | PostalPro

Technology Applications

All FOIA requests related to Address Management are tracked both locally and by the FOIA Office. There have been no recurring requests that would constitute the need for publicly available data.

Posted Data Includes:
48 months of Change-of-Address Data updated monthly https://about.usps.com/who/legal/foia/library.htm

Chief Data and Analytics Office

The Postal Service, as required by law, provides quarterly and annual service performance measurement reports for Market Dominant products to the Postal Regulatory Commission (PRC). In addition, the Postal Service discloses service performance measurement information to the general public via an interactive public-facing dashboard that shows service performance for Market Dominant products. This public-facing dashboard is accessible to the general public via the USPS.com website.

The Postal Service is required to file service performance reports with the Postal Regulatory Commission both quarterly and annually. The reports provided to the Postal Regulatory Commission can be found accessed via the below website url:
Access the Advanced Docket Search feature and inputting the following parameters:
Title Contains search box: “Performance Measurement Data”
Document Type search box: “Periodic Reports/Data Request”
https://prc.arkcase.com/portal/docket-search/advanced

Quarterly reports are also made available to the general public via the USPS.com website. The quarterly reports contain These quarterly reports can be accessed at the following website url:
https://about.usps.com/what/performance/service-performance/

An interactive public-facing dashboard that shows the service performance scores for Market Dominant products has been made accessible to the general public. This public-facing dashboard can be accessed at the following website url:

https://about.usps.com/what/performance/service-performance/external-service- measurement.htm

A dashboard has been made available to the mailing industry for use with planning drop shipments. This dashboard is called the Intelligent Mail Barcodes (Imb) Planning Tool and can be accessed by navigating to postalpro.usps.com, at the below url:
https://postalpro.usps.com/node/1335

The Postal Service has taken steps to report service performance measurement scores to the community of individuals that regularly access the Postal Service’s website (USPS.com). The service performance scores for Market Dominant products is updated weekly to ensure the information is useful and updated for the general public. Moreover, the Public-Facing Dashboard has been improved to show election and political mail scores.
https://about.usps.com/what/performance/service-performance/external-service- measurement.htm

Office of Inspector General

Posted information includes:

OIG posted audit reports, white papers, semi-annual reports to congress, and congressional testimony in full or with modest redactions within 3 days of
publishing: https://www.uspsoig.gov/document-library. To successfully accomplish this, the FOIA Team maintains a close working relationship with Audit, RISC, and the Communications Team. This group meets weekly to identify and resolve any potential issues. The OIG also utilizes Power BI tracking reports to ensure everyone involved in the process knows the anticipated date of when a document will be published.

Pricing and Costing
Posted information includes:
On a regular basis, non-sensitive/non-proprietary information related to USPS costs, revenue, and volume reporting and pricing are filed with the Postal Regulatory Commission (PRC).
On a quarterly and annual basis, Revenue, Pieces and Weight reports are posted on usps.com.
On an annual basis, Cost and Revenue Analysis reports are posted on usps.com.
On an annual basis, Cost Segments and Components reports are posted on usps.com.
Pricing presentations are posted on the Postal Service’s PostalPro website which helps share more information publicly.
Prices are also posted on usps.com at all times.
Non-sensitive/non-proprietary information related to USPS costs, revenue, and volume reporting and pricing are filed with the Postal Regulatory Commission (PRC) and are available at their website, https://www.prc.gov.

Reports are updated, as needed, to enhance the usability and provide additional details as necessary based on changes in our regulatory environment. In November 2024, Director Pricing and Costing Strategy Support provided a demonstration to industry stakeholders of how to navigate and search for dockets and reports in the PRC webpage.
Logistics
To increase proactive disclosures, Logistics will endeavor to review incoming FOIA requests to identify, determine and contribute information that may be most useful to the public. Initial steps for consideration include, but are not limited to:
Monitoring and tracking incoming FOIA requests and reviewing current posted Logistics information to identify the core community of individuals and determine what posted information is most frequently accessed and thereby possibly more useful to the public users.

Concurrently coordinating with other stakeholder functions (i.e., Headquarters Processing and Maintenance Operations) and subject matter experts to develop mutually beneficial plans to identify, determine and proactively promote potential disclosures.

Steps taken to identify, track and post proactive disclosures include providing formal and “just- in-time” academic and skills-based training for all FOIA Coordinators to:
Ensure clarity and understanding of content, roles, academic and legal knowledge, responsibilities, and job duties
Provide in-depth instruction on a scheduled frequency to provide and reinforce understanding and interpretation of applicable legal statutes and codes (Title 39, FOIA and Privacy Acts, etc.) for evaluating and effectively responding to FOIA requests
FOIA Coordinator guidance and assistance via access to legal counsel, corporate communications, subject matter experts, and other functional resources to ensure consistency via a standardized approach to identifying, tracking, and posting of proactive disclosures in accordance with established corporate process and legal procedures.

Does your agency post logs of its FOIA requests?

Yes.

2a. If so, what information is contained in the logs?

Request ID
Receive Date
Closed Date
Request Description
Final Disposition
2b. Are they posted in CSV format? If not, what format are they posted?

No. They are posted as Excel files and PDF files.

2c. Please provide a link to the page where any FOIA logs are posted. If applicable, please provide component links.

FOIA Library - Who We Are - About.usps.com

FOIA Library - Freedom of Information Act (FOIA) Logs - FY25 Log - Who We Are - About.usps.com

Provide examples of any material (with links) that your agency has proactively
disclosed during the past reporting year, including records that have been requested and release three or more times in accordance with 5 U.S.C. § 552(a)(2)(D).

FOIA Logs
Change of Address Stats
Election Mail
Holiday Operations
Facilities Owned and Leased by State FOIA Library - Who We Are - About.usps.com

Please provide a link (or components links, if applicable) where your agency routinely posts its frequently requested records.
FOIA Library - Who We Are - About.usps.com

Beyond posting new material, is your agency taking steps to make the posted information more useful to the public, especially to the community of individuals who regularly access your agency’s website?
Yes.
5a. If yes, please provide examples of such improvements, such as step taken to post information in open, machine-readable, and machine-actionable formats. If not taking steps to make posted information more useful, please explain why.

The FOIA Reading Room, https://about.usps.com/who/legal/foia/library.htm includes links to records previously released that have been or are likely to become the subject of multiple requests. It contains links to Financial Reports, Delivery Operations, Purchasing Protest Decisions, Judicial Office Administrative Decisions, Board of Contract Appeal Decisions, Business Disagreement Decisions, Election Mail records, FOIA logs, Postal history and records involved in two recent FOIA cases in U.S. District Court – all of which are frequently requested records.

Does your proactive disclosure process or system involve any collaboration with
agency staff outside the FOIA office, such as IT or data personnel? If so, describe this interaction.
Yes. The Privacy and Records Management Office frequently collaborates with the Interactive Digital team to ensure the FOIA Library is updated on a regular basis. The Privacy and Records Management Office also collaborates with other departments to post records to the FOIA Library.
Optional – Please describe the best practices used to improve proactive disclosures and any challenges your agency faces in this area.
Given the size and decentralized nature of the FOIA program, the Postal Service continually emphasizes to FOIA coordinators and records custodians that they must inform the Privacy and Records Management Office if they receive three or more requests for the same records. In addition, Privacy and Records Management Office periodically reviews FOIA logs to determine whether there are new categories of frequently requested that should be added to the public FOIA Library. Beyond these efforts to identify frequently requested records, the Privacy and Records Management Office continually works with stakeholders throughout the organization to identify regularly queried databases and information repositories, as well as newly created IT tools and systems to identify new categories of records that may be subject to the FOIA.

Section IV: Steps Taken to Greater Utilize Technology
Has your agency reviewed its FOIA-related technological capabilities to identify resources needed to respond to current and anticipated FOIA demands?
Yes
Please briefly describe any new types of technology your agency began using during the reporting period to support your FOIA program.

Veritas eDiscovery
We ensure the vendor successfully updates the Postal Service’s FOIA software each year.
We consider new applications and technology related to FOIA and records management.
USPS Information Catalog Program Office (ICP) and IT professionals provide required support and assistance in conducting electronic records searches. ICP sorts and de- duplicates email records and may provide data transfer services for the exchange of electronic files.
The Postal Service has one of the world’s largest computer networks. The services provided daily by the Postal Service depends on an astonishing network of people and technologies that collect, transport, process and deliver the nation’s mail. As such, records custodians at the over 30,000 facilities throughout the country at which records are maintained may utilize available technology which supports the programs they manage to help create efficiencies in processing FOIA requests.

Does your agency currently use any technology to automate record processing? For example, does your agency use machine learning, predictive coding, technology assisted review or similar tools to conduct searches or make redactions? If so, please describe and, if possible, estimate how much time and financial resources are saved implementing the technology.
Yes. We are in the process of testing the use of AI for redactions on responsive records. Also, the Postal Service’s FOIA software has a tool to remove duplicate records and redact certain information using specific filters.

OIP issued guidance in 2017 encouraging agencies to regularly review their FOIA websites to ensure that they contain essential resources, and are informative and user-friendly. Has your agency reviewed its FOIA website(s) during the reporting period to ensure it addresses the elements noted in the guidance?
Yes
Did all four of your agency's quarterly reports for Fiscal Year 2024 appear on your agency's website and on FOIA.gov?
Yes
If your agency did not successfully post all quarterly reports, with information appearing on FOIA.gov, please explain why and provide your agency’s plan for ensuring that such reporting is successful in Fiscal Year 2025.

N/A
The FOIA Improvement Act of 2016 requires all agencies to post the raw statistical data used to compile their Annual FOIA Reports. Please provide the link to this posting for your agency’s Fiscal Year 2023 Annual FOIA Report and, if available, for your agency’s Fiscal Year 2024 Annual FOIA Report.

Fiscal Year 2023 – https://about.usps.com/who/legal/foia/annual-foia-reports/fy2023- rawdata.csv
Fiscal Year 2024 -- https://about.usps.com/who/legal/foia/annual-foia-reports/fy2024- rawdata.csv

In February 2019, DOJ and OMB issued joint Guidance establishing interoperability standards to receive requests from National FOIA Portal on FOIA.gov. Are all components of your agency in compliance with the guidance?

Yes
Optional -- Please describe best practices used in greater utilizing technology and any challenges your agency faces in this area.
The Privacy and Records Management Office continues to work with an IT portfolio manager to identify technology tools that it may need to provide for efficient FOIA processing. This approach requires yearly review by communicating with IT to develop a plan for accomplishing explicit development goals and timelines, gauging results, and making any necessary modification or enhancements.

Section V: Steps Taken to Remove Barriers to Access, Improve Timeliness in Responding to Requests and Reducing Backlogs

 Remove Barriers to Access
Has your agency established alternative means of access to first party requested records outside of the FOIA process?

Yes.

If yes, please provide examples. If no, please indicate why not. Please also indicate if you do not know.

First-party requesters seeking employment records may obtain those records outside of the FOIA process.
Please describe any other steps your agency has taken to remove barriers to accessing government information.

The Postal Service’s public FOIA website is updated with frequently requested records and other records required to be made available to the public so that requesters have immediate access.
 Timeliness

For Fiscal Year 2024, what was the average number of days your agency reported for adjudicating requests for expedited processing? Please see Section VIII.A of your agency's Fiscal Year 2024 Annual FOIA Report.

5.51

If your agency's average number of days to adjudicate requests for expedited processing was above ten calendar days, please describe the steps your agency will take to ensure that requests for expedited processing are adjudicated within ten calendar days or less.
N/A
Does your agency utilize a separate track for simple requests?
Yes.
If your agency uses a separate track for simple requests, according to Annual FOIA Report section VII.A, was the agency overall average number of days to process simple requests twenty working days or fewer in Fiscal Year 2024?
Yes.
If not, did the simple track average processing time decrease compared to the previous Fiscal Year?

N/A
Please provide the percentage of requests processed by your agency in Fiscal Year 2024 that were placed in your simple track. Please use the following calculation based on the data from your Annual FOIA Report: (processed simple requests from Section VII.C.1) divided by (requests processed from Section V.A.) x 100.
82.94%
If your agency does not track simple requests separately, was the average number of days to process all non-expedited requests twenty working days or fewer?
N/A
 Backlogs -- Requests
If your agency had a backlog of requests at the close of Fiscal Year 2024, according to Annual FOIA Report Section XII.D.2, did that backlog decrease as compared with the backlog reported at the end of Fiscal Year 2023?
No
If not, according to Annual FOIA Report Section XII.D.1, did your agency process more requests during Fiscal Year 2024 than it did during Fiscal Year 2023?
Yes
If your agency’s request backlog increased during Fiscal Year 2024, please explain why and describe the causes that contributed to your agency not being able to reduce its backlog. When doing so, please also indicate if any of the following were contributing factors:

An increase in the number of incoming requests.
A loss of staff.
An increase in the complexity of the requests received. If possible, please provide examples or briefly describe the types of complex requests contributing to your backlog increase.
Impact of COVID-19 and workplace and safety precautions
Any other reasons – please briefly describe or provide examples when possible.

The number of complex FOIA requests increased during the fiscal year for several factors. These FOIA requests involved various subject matter widely reported by the news media. Most of the complex FOIA requests generated a voluminous number of records that required redactions and review by several departments before release.

If you had a request backlog, please report the percentage of requests that make up the backlog out of the total number of requests received by your agency in Fiscal Year 2024. Please use the following calculation based on data from your Annual FOIA Report: (backlogged requests from Section XII.A) divided by (requests received from Section V.A) x 100. This number can be greater than 100%. If your agency has no request backlog, please answer with “N/A.”

4.54%
 Backlogs – Appeals
If your agency had a backlog of appeals at the close of Fiscal Year 2024, according to Section XII.E.2 of the Annual FOIA Report, did that backlog decrease as compared with the backlog reported at the end of Fiscal Year 2023?
N/A
If not, according to section XII.E.1 of the Annual FOIA Report, did your agency process more appeals during Fiscal Year 2024 than it did during Fiscal Year 2023?
No
If your agency’s appeal backlog increased during Fiscal Year 2024, please explain why and describe the causes that contributed to your agency not being able to reduce its backlog. When doing so, please also indicate if any of the following were contributing factors:

An increase in the number of incoming appeals.
A loss of staff.
An increase in the complexity of the requests received. If possible, please provide examples or briefly describe the types of complex requests contributing to your backlog increase.
Impact of COVID-19 and workplace and safety precautions.
Any other reasons – please briefly describe or provide examples when possible.

N/A

If you had an appeal backlog, please report the percentage of appeals that make up the backlog out of the total number of appeals received by your agency in Fiscal Year 2024. Please use the following calculation based on data from your Annual FOIA Report: (backlogged appeals from Section XII.A) divided by (appeals received from Section VI.A) x 100. This number can be greater than 100%. If your agency did not receive any appeals in Fiscal Year 2024 and/or has no appeal backlog, please answer with "N/A."
N/A
 Backlog Reduction Plans
In the 2024 guidelines for Chief FOIA Officer Reports, any agency with a backlog of over 1000 requests in Fiscal Year 2023 were asked to provide a plan for achieving backlog reduction in the year ahead. Did your agency implement a backlog reduction plan last year? If so, describe your agency’s efforts in implementing this plan and note if your agency was able to achieve backlog reduction in Fiscal Year 2024?
N/A
If your agency had a backlog of more than 1,000 requests in Fiscal Year 2024, please explain your agency’s plan to reduce this backlog during Fiscal Year 2025.

N/A
 10 Oldest Requests
In Fiscal Year 2024, did your agency close the ten oldest pending perfected requests that were reported in Section VII.E. of your Fiscal Year 2023 Annual FOIA Report?
No
If no, please provide the number of these requests your agency was able to close by the end of the fiscal year, as listed in Section VII.E of your Fiscal Year 2023 Annual FOIA Report. If you had less than ten total oldest requests to close, please indicate that.
5
Beyond work on the ten oldest requests, please describe any steps your agency took to reduce the overall age of your pending requests.
The Privacy and Records Management Office continued meeting on a weekly basis and ensured that all team members were assisting with closing the oldest requests and any overdue requests. The Privacy and Records Management Office also maintains and reviews an overdue request list.

 10 Oldest Appeals
In Fiscal Year 2024, did your agency close the ten oldest appeals that were reported pending in Section VI.C.5 of your Fiscal Year 2023 Annual FOIA Report?
Yes
If no, please provide the number of these appeals your agency was able to close by the end of the fiscal year, as listed in Section VI.C.(5) of your Fiscal Year 2023 Annual FOIA Report. If you had less than ten total oldest appeals to close, please indicate that.
N/A

Beyond work on the ten oldest appeals, please describe any steps your agency took to reduce the overall age of your pending appeals.
N/A
 10 Oldest Consultations
In Fiscal Year 2024, did your agency close the ten oldest consultations that were reported pending in Section XII.C. of your Fiscal Year 2023 Annual FOIA Report?
Yes
If no, please provide the number of these consultations your agency was able to close by the end of the fiscal year, as listed in Section XII.C. of your Fiscal Year 2023 Annual FOIA Report. If you had less than ten total oldest consultations to close, please indicate that.

N/A
I. Additional Information on 10 Oldest
If your agency was unable to close any of its ten oldest pending requests, appeals or consultations, please explain why and provide a plan describing how your agency intends to close those “ten oldest” requests, appeals, and consultations during Fiscal Year 2025.
N/A
J. Additional Information About FOIA Processing
Were any requests at your agency the subject of FOIA litigation during the reporting period? If so, please describe the impact on your agency’s overall FOIA request processing and backlog. If possible, please indicate:
Yes, one. It did not impact our agency’s overall FOIA request processing and backlog.
The number and nature of request subject to litigation: 1 (one)
Common causes leading to litigation:

Adequate search and application of exemptions

Any other information to illustrate the impact of litigation on your overall FOIA administration:

Litigation takes time, resources, and extensive coordination amongst various departments