December 7, 2022

VICE PRESIDENTS, AREA RETAIL AND DELIVERY OPERATIONS
VICE PRESIDENTS, REGIONAL PROCESSING OPERATIONS

SUBJECT:	Operations Policy for the Christmas Holiday, Sunday, December 25, 2022 
	and the New Year’s Day Holiday, Sunday, January 1, 2023

This memorandum provides general operating policy and holiday planning guidance for the upcoming 2022 Christmas holiday and 2023 New Year’s Day holiday. Modified Collection Operations described below for these holidays are displayed in Sections 125.22 and 313.24 of the Postal Operations Manual (POM). 

Continuing through the end of PEAK, we are conducting 6:00 am to 9:00 am Morning Package Plays in all identified delivery units. Package Plays assist delivery offices in maintaining on-time service and eliminate potential delayed and curtailed mail volumes. These plays are designed to adjust for volume and staffing when volume projections exceed daily capacity. 

Delivery Operations

All offices should carefully review their staffing plans and adjust as necessary to meet the needs of their communities.
•	All delivery units should take action prior to the “eves” to ensure operations are in a current status 
•	For planning purposes, Post Offices should use recent mail volumes, and adjust for local circumstances.

Tuesday, December 20, 2022: 
•	Local management should review the Route Book for Night Owl scheduling for Tuesday, December 27, 2022. Route Books will be sent from the External Customer Integration Team via SharePoint: 

HQ External Customer Integration (sharepoint.com)

•	A delivery manager or supervisor must:
o	Post the holiday work schedules and review attendance patterns to be addressed
o	Complete the “Pre-Holiday Play Certification” survey in Retail and Delivery Applications & Reports (RADAR) before 12:00 noon local standard time 

Saturday, December 24, 2022:
In addition to regular delivery, all delivery offices should:
•	Take appropriate action to ensure units remain in a current status; the goal is to have zero delayed or curtailed mail volumes going into this holiday
•	Conduct the necessary Morning Package Plays to eliminate potential delays and minimize late returns
o	Deliver a minimum of 15% of ALL packages between 6:00 am and 9:00 am

•	Conduct, if needed, Evening Package Plays to become current
•	There will be no Night Owl drops on Saturday, December 24, for Sunday delivery 
•	Collection Operations:  
o	Modified or reduced service levels will be provided for collections on Saturday, December 24, 2022 
•	Modified Collection Operations: All collection points with a scheduled last collection after 12:00 noon may be advanced to as early as 12:00 noon. This includes Retail locations and Post Offices. All collection points with a scheduled last collection before 12 noon, will be collected at their normal times.

Christmas Holiday, “Widely Observed”, Sunday, December 25, 2022:
Continuing through the end of PEAK, all offices remain decoupled. 
•	Any delivery of mail, other than Holiday Premium Priority Mail Express, should be authorized by the respective Headquarters Vice Presidents
•	There will be no Night Owls drops on December 25, 2022 
•	There will be no regular collections
o	Collection boxes located in front of post offices, lobby drops and SSK’s should be monitored and collected to prevent overflow situations

Monday, December 26, 2022:
•	Any delivery of mail, other than Holiday Premium Priority Mail Express, should be authorized by the respective Headquarters Vice Presidents
•	Night Owl drops resume Monday night December 26, 2022, for delivery on Tuesday, December 27, 2022
•	Collection Operations:  
o	District Managers will coordinate with plant partners and perform full collections if cancellations are scheduled 
o	Collection times must be performed as close to the last posted pick up time as possible 
o	District Mangers will coordinate with Logistics to ensure adequate transportation is scheduled to transport all collected mail 
o	Collections must start and run-on time to meet the DOV to the mail processing facilities 

Tuesday, December 27, 2022:
Return to normal service levels. 
•	Local management should review the Route Book for Night Owl scheduling for Tuesday, January 2, 2023. Route Books will be sent from the External Customer Integration Team via SharePoint: 

HQ External Customer Integration (sharepoint.com)

•	Delivery managers and supervisors should plan for additional mail volume and packages for delivery after the holiday
•	6:00 am to 9:00 am Morning Package Plays must be utilized by all identified delivery units to eliminate potential delays and minimize late returns
o	Deliver a minimum of 15% of ALL packages between 6:00 am and 9:00 am
o	Evening Package Plays should be scheduled, as needed
•	A delivery manager or supervisor must complete the “Post-Holiday Play Certification” survey in RADAR before 12:00 noon local standard time
•	Review past performance and work with In-Plant Support and Network Operations on transportation to ensure offices are staffed appropriately to have carriers leave and return on time
•	Collections must start and run-on time to meet the DOV to the mail processing facilities

Saturday, December 31, 2022:
In addition to regular delivery, all delivery offices should:
•	Take appropriate action to ensure units remain in a current status; the goal is to have zero delayed or curtailed mail volumes going into this holiday
•	Conduct the necessary Morning Package Plays to eliminate potential delays and minimize late returns
o	Deliver a minimum of 15% of ALL packages between 6:00 am and 9:00 am
•	Conduct, if needed, Evening Package Plays to become current
•	There will be no Night Owl drops on Saturday, December 31, for Sunday delivery 
•	Collection Operations:  
o	Modified or reduced service levels will be provided for collections on Saturday December 31, 2022
•	Modified Collection Operations: All collection points with a scheduled last collection after 12:00 noon may be advanced to as early as 12:00 noon. This includes Retail locations and Post Offices. All collection points with a scheduled last collection before 12 noon, will be collected at their normal times.

New Year’s Day Holiday, “Widely Observed,” Sunday, January 1, 2023:
Continuing through the end of PEAK, all offices remain decoupled. 
•	Any delivery of mail, other than Holiday Premium Priority Mail Express, should be authorized by the respective Headquarters Vice Presidents
•	There will be Night Owl drops on January 1, 2023, for delivery on Monday, January 2, 2023
•	There will be no regular collections
o	Collection boxes located in front of post offices, lobby drops and SSK’s should be monitored and collected to prevent overflow situations

Monday, January 2, 2023:
•	Any delivery of mail, other than Holiday Premium Priority Mail Express, should be authorized by the respective Headquarters Vice Presidents
•	Return to normal ‘Sunday’ service levels on Monday, January 2, 2023
•	Amazon will drop to all Amazon sites
o	Only Sunday/Holiday promise sites will be required to deliver 
•	Walmart will drop to Sunday/Holiday sites on Monday, January 2, 2023, for Monday delivery. Walmart will utilize the Sunday Route Book times for Monday drops
•	Collection Operations:  
o	District Managers will coordinate with plant partners and perform full collections if cancellations are scheduled 
o	Collection times must be performed as close to the last posted pick up time as possible 
o	District Mangers will coordinate with Logistics to ensure adequate transportation is scheduled to transport all collected mail 
o	Collections must start and run-on time to meet the DOV to the mail processing facilities 

Tuesday, January 3, 2023:
Return to normal service levels. 
•	Delivery managers and supervisors should plan for additional mail volume and packages for delivery after the holiday
•	6:00 am to 9:00 am Morning Package Plays must be utilized by all identified delivery units to eliminate potential delays and minimize late returns
o	Deliver a minimum of 15% of ALL packages between 6:00 am and 9:00 am
o	Evening Package Plays should be scheduled, as needed
•	A delivery manager or supervisor must complete the “Post-Holiday Play Certification” survey in RADAR before 12:00 noon local standard time
•	Review past performance and work with In-Plant Support and Network Operations on transportation to ensure offices are staffed appropriately to have carriers leave and return on time
•	Collections must start and run-on time to meet the DOV to the mail processing facilities

Retail and Post Office Operations

Management should review staffing plans and adjust as necessary to meet the needs of their communities using recent and SPLY retail sales trend information and mail volumes. 
 
Management should ensure SSKs are fully stocked and mailing supplies (Priority Mail/Priority Mail Express boxes, envelopes, labels etc.) are available for customers.   
 
Select offices were identified by Headquarters Retail Operations to extend retail hours and/or provide extended package pick-up Services starting December 3,2022 thru Peak Season. Offices were selected based on WIR, customer transactions, street FFA’s, prior year Peak Sunday Hours and Sunday Hub information. Offices providing extended hours should display “door cling/Peak Hours” signage for customer awareness. Advise customers of Contract Postal Units (CPUs) or Approved Shipper locations where retail services will be available on the holidays and provide them with the hours of operation.

Saturday, December 24, 2022 – Christmas Eve Day
Retail locations will be open on Christmas Eve Day, December 24, 2022.

•	Early Christmas Eve Closures: Offices must have received prior approval from HQ Retail Operations, their District Integrated Operations Manager and/or their District Retail & Delivery Project Manager Offices in order to reduce retail hours on Christmas Eve Day.  No offices are authorized to close earlier than 12 Noon on Christmas Eve Day. All authorized change in hours will be entered into FDB by Headquarters.
•	Employee Leave:  Administrative Leave will not be approved; employees wanting to leave early on Christmas Eve Day must request a Change of Schedule or use Annual Leave; if a clerk does not take Annual Leave or do a Change of Schedule, they will be assigned to F4 Distribution, etc.
•	Remote Forwarding System (RFS):  Ensure undeliverable parcels are processed timely to avoid backlogs through the holiday 
•	Parcel Return Service (PRS):  Dispatch PRS as scheduled. If needed, escalate 
non-picked up package issues to your Business Service Network (BSN) representative and annotate in RADAR.  For Return Delivery Units (RDU), follow the 48-hour rule before dispatching to the plant 
•	Technology:  Confirm all scanning equipment is operable and transmitting without incident including: ADUS, SDUS, PASS, DSS, IMD, MDD-IO.  Extra batteries should be kept on hand as needed.  For ADUS and SDUS equipment, the holiday sort plan mimics the Sunday PDTAT configuration.  Sites should verify their PDTAT files are correct.  If changes are required, submit to ADUSSDUSSortPlanRequests@usps.gov by Tuesday, December 20. 
•	Notice Left Shelf:  Verify items receive notification or are returned according to the schedule.  For post office box packages, if it fits, place in the PO box or parcel locker 
•	MyPO Notifications:  Check MyPO notifications, including hold mail, package pickups and redelivery and ensure items are closed in MyPO same day
•	‘First In First Out’ (FIFO):  Use placards, signs, and lines for maintaining FIFO to manage volume and assist with applying the correct Delivery Day Indicator (DDI)  
•	Delivery Day Indicator (DDI):  Management oversight to ensure delivery units apply the correct DDI BEFORE scanning packages (see below). REMINDER: After 11:00 AM, in conjunction with 30 minutes of idle time (no scans), the PASS machines will no longer have “Today” available as a DDI selection
•	PM Parcel Distribution:  Review volumes, schedules, and work all available parcels in the PM to ensure unit is clean before the holiday 
•	Sorting and Staging Area:  Confirm all processing equipment/containers is neat, in place, and ready for the following day.  Check housekeeping: floors clear of debris, trash bins emptied, extra empty equipment staged ready for pickup 

DDI Selections:
Date Packages are SCANNED 	Date Packages will be DELIVERED 	DDI Selection  	
Saturday, December 24, 2022 	Sat – December 24	Today  	
	Sun – December 25	Sunday	
	Mon – December 26	Holiday	
	Tue – December 27	Next Day *	
Sunday, December 25, 2022	Sun – December 25	Sunday 	
	Mon – December 26	Holiday	
	Tue – December 27	Next Day *  	
Monday, December 26, 2022 	Mon – December 26	Holiday 	
	Tue – December 27
	Next Day *	
Tuesday, December 27, 2022	Tue – December 27	Today	
	Wed – December 28	Tomorrow	
*Used for processing packages on the current day BUT have a Delivery Date for the “Next” Day

•	Normal service levels will be provided Function 4 Staffing:  Balance workhours to workload by reviewing VAP Gap tool to identify staff opportunities, assess holiday volume trend data and mail arrival times to schedule staff that coincides with the workload and performance expectations. 
•	Normal delivery on Saturday
•	Collections:  At the local level, confirm holiday-specific collection transportation schedules for the dispatching of collection mail. Clear collection points in front of and within the post office (e.g., collection boxes, inside lobby drops and self-service kiosks) prior to truck arriving and dispatch all available outgoing mail on first available truck. Follow local separation procedures when preparing mail for dispatch according to local holiday schedules

Sunday, December 25:  Normal (Sunday) service levels will be provided 
•	No mailer drops or delivery on Sunday

Monday, December 26:  Christmas (observed) - “Widely Observed” Holiday
•	Retail services will not be available, except in those facilities normally open on this holiday  
•	Post offices should provide post office box access for customers to the maximum extent possible 
•	Post Office Operations personnel on duty should check and clear collection points in front of and within the post office (e.g., collection boxes, inside lobby drops and self-service kiosks) and dispatch all outgoing mail on first available truck 
•	District Integrated Operating Plan Specialists should review District and local surface and air transportation network holiday schedules. If networks are operating, ensure major mailers are contacted to make certain volumes are collected and inducted into the system in a timely manner 
•	District Integrated Operating Plan Specialists should work in conjunction with local processing and transportation personnel to ensure IOP agreements are being followed and MAQ/PAQ anomalies are being recorded properly 
o	“No mailer drops on Monday morning for delivery
o	Amazon Night Owl drops resume Monday night December 26, 2022, for Tuesday, December 27, 2022, delivery

Tuesday, December 27:  
•	Return to normal service levels.  Management should review the SSRD from 12/27/21 (FY22) and use recent sales trend information to adjust for local circumstances. 
•	Package pickup services should be provided at Dutch doors along with soft openings to reduce customer wait times to the fullest extent possible 
•	Function 4 Staffing:   
o	Plan for additional mail volume and packages for post-holiday delivery
o	Review VAP Gap tool, post-holiday volume trend data, CSAW projections, mail arrival times and utilize F4 IVES Scheduler to plan for staffing that coincides with the projected workload and performance expectations

Saturday, December 31:  Normal (Saturday) service levels will be provided in Retail and Post Office Operations
•	Remote Forwarding System (RFS):  Ensure undeliverable parcels are processed timely to avoid backlogs through the holiday 
•	Parcel Return Service (PRS):  Dispatch PRS as scheduled. If needed, escalate 
non-picked up package issues to your Business Service Network (BSN) representative and annotate in RADAR.  For Return Delivery Units (RDU), follow the 48-hour rule before dispatching to the plant 
•	Technology:  Confirm all scanning equipment is operable and transmitting without incident including:  ADUS, SDUS, PASS, DSS, IMD, MDD-IO.  Extra batteries should be kept on hand as needed.  For ADUS and SDUS equipment, the holiday sort plan mimics the Sunday PDTAT configuration.  Sites should verify their PDTAT files are correct.  If changes are required, submit to ADUSSDUSSortPlanRequests@usps.gov by Tuesday, December 27 
•	Notice Left Shelf:  Verify items receive notification or are returned according to the schedule.  For post office box packages, if it fits, place in the PO box or parcel locker 
•	MyPO Notifications:  Check MyPO notifications, including hold mail, package pickups and redelivery and ensure items are closed in MyPO same day
•	‘First In First Out’ (FIFO):  Use placards, signs, and lines for maintaining FIFO to manage volume and assist with applying the correct Delivery Day Indicator (DDI)  
•	Delivery Day Indicator (DDI):  Management oversight to ensure delivery units apply the correct DDI BEFORE scanning packages (see below).  REMINDER: After 11:00 AM, in conjunction with 30 minutes of idle time (no scans), the PASS machines will no longer have “Today” available as a DDI selection
•	PM Parcel Distribution:  Review volumes, schedules, and work all available parcels in the PM to ensure unit is clean before the holiday 
•	Sorting and Staging Area:  Confirm all processing equipment/containers is neat, in place, and ready for the following day.  Check housekeeping: floors clear of debris, trash bins emptied, extra empty equipment staged ready for pickup 
•	Confirm users have the correct PDTA access to send for routing 

 

DDI Selections:
Date Packages are SCANNED 	Date Packages will be DELIVERED 	DDI Selection  	
Saturday, December 31, 2022 	Sat – December 31	Today  	
	Sun – January 1	Sunday	
	Mon – January 2	Holiday	
	Tue – January 3	Next Day *	
Sunday, January 1, 2023	Sun – January 1	Sunday 	
	Mon – January 2	Holiday	
	Tue – January 3	Next Day *  	
Monday, January 2, 2023	Mon – January 2	Holiday 	
	Tue – January 3
	Next Day *	
Tuesday, January 3, 2023	Tue – January 3	Today	
	Wed – January 4	Tomorrow	

•	*Used for processing packages on the current day BUT have a Delivery Date for the “Next” Day:  Normal service levels will be provided Function 4 Staffing:  Balance workhours to workload by reviewing VAP Gap tool to identify staff opportunities, assess holiday volume trend data and mail arrival times to schedule staff that coincides with the workload and performance expectations (=> 270 parcels per hour and OT <=1%) 
•	Normal delivery on Saturday
•	Collections:  At the local level, confirm holiday-specific collection transportation schedules for the dispatching of collection mail.  Clear collection points in front of and within the post office (e.g., collection boxes, inside lobby drops and self-service kiosks) prior to truck arriving and dispatch all available outgoing mail on first available truck.  Follow local separation procedures when preparing mail for dispatch according to local holiday schedules

Sunday, January 1:  Normal (Sunday) service levels will be provided 
•	No mailer drops on Sunday for Sunday delivery
•	Night Owl drops resume Sunday night January 1, 2023, for Monday, January 2, 2023, delivery

Monday, January 2:  New Year’s (observed) - “Widely Observed” Holiday
•	Retail services will be not available, except in those facilities normally open on this holiday  
•	Post offices should provide post office box access for customers to the maximum extent possible 
•	Post Office Operations personnel on duty should check and clear collection points in front of and within the post office (e.g., collection boxes, inside lobby drops and self-service kiosks) and dispatch all outgoing mail on first available truck 
•	District Integrated Operating Plan Specialists should review District and local surface and air transportation network holiday schedules.  If networks are operating, ensure major mailers are contacted to make certain volumes are collected and inducted into the system in a timely manner 
•	District Integrated Operating Plan Specialists should work in conjunction with local processing and transportation personnel to ensure IOP agreements are being followed and MAQ/PAQ anomalies are being recorded properly 
o	Amazon will drop to all Amazon sites
•	Only Sunday/Holiday promise sites will be required to deliver 
o	Walmart will drop to Sunday/Holiday sites on Monday, January 2, 2023, for Monday delivery.  Walmart will utilize the Sunday route-book times for Monday drops

o	Review route-book drop times to schedule personnel to accept drops in the morning  
o	Amazon Night Owls will be scheduled.  Review route book for scheduled drop times.
o	“Holiday” configuration must be used as day of week selection in PDTA

Tuesday, January 3:  
•	Return to normal service levels.  Management should review the SSRD from 1/3/22 (FY22) and use recent sales trend information to adjust for local circumstances. 
•	Package pickup services should be provided at Dutch doors along with soft openings to reduce customer wait times to the fullest extent possible 
•	Ensure all Holiday Extended Hours/Package Pick-up signage has been removed
•	Function 4 Staffing:   
o	Plan for additional mail volume and packages for post-holiday delivery
o	Review VAP Gap tool, post-holiday volume trend data, CSAW projections, mail arrival times and utilize F4 IVES Scheduler to plan for staffing that coincides with the projected workload and performance expectations

Processing Operations

This holiday presents an opportunity to consolidate and compress plant operations to generate savings while maintaining service performance levels.  In order to take advantage of the savings opportunity, please adhere to the following guidelines:
•	Ensure Operating Plan Precision Targets are met throughout the holiday.
•	Opening Units kept at day zero for Letters and Flats. 
•	Advance all available Blue and Orange Marketing Mail for Saturday delivery.
•	Review IVES scheduling to match operating plans.
•	Focus on RPG Compliance and P2P (Start Time & Throughput)
•	Inhibit Delivery Point Sequence (DPS) sort program regeneration prior to the holiday and re-establish afterwards. 
•	Utilize an RPG model for DPS processing on Sunday and Monday that ensures an early DPS dispatch for Tuesday delivery.
•	Ensure only one DPS run on Tuesday morning (no double runs of DPS).  
•	Communicate with Marketing and Logistics to leverage mailer package volumes available for holiday pick up and outgoing processing.
•	Evaluate the processing of Outgoing Priority on the holiday to avoid late clearance on Tuesday.
•	Decisions for Tuesday early collection plans will be determined locally by Region/Division. (See below instructions relative to processing and dispatching Commercial Mailings).
•	Evaluate the processing of Outgoing Priority and 1st class on the day of the holiday to avoid late clearance on Tuesday.  (Sites not processing Priority on the holiday must create an early collection plan to start outgoing operations earlier).
•	Assign SWYB to avoid VAP issues to THS.
PROCESSING NOCC

•	Increased nightly oversight of plant performance to plan/capacity
•	24-hour coverage, including on the holiday, to provide assistance and escalation
•	Increased monitoring of MMP performance to plan on Monday
•	Increased monitoring of DPS performance to plan on Monday
Processing and Dispatch of Commercial Mailings
Specific planning activities should include:

•	Coordination with Business Mail Entry Unit (BMEU) Managers
•	Coordination with Detached Mail Units
•	Coordination with Business Service Network Managers
•	Notifying Commercial Mailers of BMEU holiday hours and assurance that mail which is entered will be processed and dispatched
•	Adjusting Operating Plans and RPGs to include the anticipated Commercial Mail volumes
•	Ensuring that all processed mail is dispatched on scheduled transportation on Saturday night and Tuesday morning
•	Ensure communication to field of FedEx and Dispatch Plan

Plant managers must commit that Parcel Return Service (PRS-569xx) operations will be staffed, and all returns sorted and available to PRS partners as agreed.

Plant managers are to ensure proper Priority Mail Open & Distribute (PMOD) process, especially ensuring all destinating volume receives it’s stopped the clock received at Opening Unit (RAOU) scan upon arrival.

Plant managers must ensure that Integrated Operating Plans (IOPs) between the BMEUs and Operations are updated to ensure timely induction, processing and dispatch of mail presented to the BMEU prior to the holiday.  BMEU managers must ensure that all staff at both the BMEUs and the Detached Mail Units are familiar with and execute their operations in accordance with the IOP.  Local collection and cancellation plans must be coordinated with associate offices and must support achievement of 24-hour clock indicators.  Managers and supervisors must plan for anticipated increased volumes after the holiday.  It is vital to ensure all mail is finalized, prepared for assignment, and dispatched on the appropriate transportation network.  

Plants must make plans to assure that destinating two and three-day volumes are processed to meet service goals before and after the holiday.  All missorted, missent, return-to-sender and Postal Automated Redirection System (PARS) and Flat PARS volumes must be identified, finalized, prepared for assignment, and dispatched on the appropriate transportation network on Saturday.  

Reductions in FAST holiday constraints or facility closures will not be approved; every site must maintain appointment availability.  

Plants need to ensure timely acceptance of drop shipments.  Please ensure that the local FAST facility profile contact information is current.  The FAST Help Desk will be authorized to contact local Plant Managers directly to resolve urgent acceptance issues.

Network Distribution Centers (NDCs) also have an opportunity to consolidate and compress operations to generate savings while maintaining service performance levels.  NDCs must utilize the RPG tool to staff operations.  NDCs must schedule drop shipment acceptance hours to ensure timely induction, processing, and dispatch of mail.

If there is a need to deviate from this guidance, please work through the appropriate office for an exception.

Maintenance Operations

The Maintenance Technical Support Center (MTSC) will assist mail processing sites with planned power outages in accordance with the following knowledge base (KB) article.

Facility Planned Power Outages
MTSC KB0012715

Refer to the Mail Processing Emergency Response Checklists for critical actions and tasks.

Additional Information

•	For all power outages, create a ticket on the MTSC Web Ticket Portal for the affected site and provide all relevant information about the outage.
•	For planned power outages, sites must submit a Change Request (CR) form to FAP_Power_Outage_Notification@usps.gov.  The CR form is available in the MTSC KB.

Upon receipt of the MTSC web ticket, the MTSC Network Operations Application Support (NOAS) team will contact Engineering to:

•	Schedule graceful shutdowns of IDS, NDSS, and NGTC for planned outages.
•	Validate functionality after power is restored for all outages.

If a system has issues going online after power is restored, then create a new ticket for the affected system and request NST assistance.

Non-Emergency Project Requests

MTSC will provide phone support 24 hours a day through the holiday but will curtail all non-emergency support activities to ensure sufficient Helpdesk coverage during the holiday scheduling period.  Normal projects and supplemental support activities will resume in the week

International Service Center Operations

This widely observed holiday presents an opportunity to consolidate and compress plant operations to generate savings if conditions are current.  If delays exist within the ISC, this is an opportunity to ensure staffing is scheduled to clear all delayed volumes and maintain service performance levels.  Please adhere to the following guidelines:

•	Use the Run Plan Generator (RPG) to staff operations
•	Clear any delayed volumes and advance mail where possible
•	Coordinate with Customs & Border Protection (CBP) to provide sufficient staffing to avoid backlogs
•	Ensure Customs belts are staffed sufficiently to maximize efficiency
•	Work with Area and District to ensure adequate offload plans for inbound e Packet volumes
•	Stop/Start the clock events are critical during holiday periods. Please ensure all employees are aware of processes for visibility and service protection. 
•	Ensure on-time clearance of FC SPRs to avoid surface volume rolling over.
•	Ensure processing and dispatch of Priority throughout the holiday weekend to avoid exceeding lift.

Logistics Operations

Air Transportation Network

FedEx

FedEx will not operate on the Christmas holiday (observed), Sunday, December 25, or the New Year’s Day holiday (observed), Sunday, January 1.  Normal operations will resume with the FedEx day-turn on the Tuesday after the holidays, December 27, and January 3.

THS Build and Break Operations will be coordinated through ATO.

UPS

UPS will not operate on Saturday, December 24, (reference Logistics Ordering Agreement).  Normal operations will resume on Tuesday, December 27, 2022, and Wednesday, January 4, 2023.

Supplemental Networks

There will be no Supplemental operations on Sunday, December 25, 2022, or Tuesday, December 27, 2022.  Normal operations will resume on Wednesday, December 28, 2022.  There will be no Supplemental operations on Sunday, January 1, 2023, or Tuesday, January 3, 2023.  Normal operations will resume on Wednesday, January 4, 2023. 

CAIR

Commercial air will operate a normal schedule throughout the holiday period.  

International Transportation Plan

Import/Export Plan for the ISC					
Holiday	Day of 	Date	JFK 	JFK 	ORD	ORD	
	Week		Export	Import	Export	Import	
Day before	Saturday	12/24/2022	YES	YES	YES	YES	
Christmas Day	Sunday	12/25/2022	YES	YES	YES	YES	
Day after	Monday	12/26/2022	YES	YES	YES	YES	
							
Holiday	Day of 	Date	LAX	LAX 	MIA	MIA	
	Week		Export	Import	Export	Import	
Day before	Saturday	12/24/2022	YES	YES	YES	YES	
Christmas Day	Sunday	12/25/2022	YES	YES	YES	YES	
Day after	Monday	12/26/2022	YES	YES	YES	YES	
							
Customs CBP opening plan and hours at the ISC				
Holiday	Day of 	Date	JFK 	JFK 	ORD	ORD	
	Week		CBP open	CBP hours	CBP open	CBP hours	
Day before	Saturday	12/24/2022	YES	24/7	YES	0700-2100 daily 	
Christmas Day	Sunday 	12/25/2022	YES	24/7	YES	0700-2100 daily 	
Day after	Monday	12/26/2022	YES	24/7	YES	0700-1500 on Monday 	
 	 	 	 	 		
Holiday	Day of 	Date	LAX	LAX 	MIA	MIA	
	Week		CBP open	CBP hours	CBP open	CBP hours	
Day before	Saturday	12/24/2022	YES	06:00 - 21:00	YES	06:00 – 14:00	
Christmas Day	Sunday	12/25/2022	NO	CLOSED	NO	CLOSED	
Day after	Monday	12/26/2022	YES 	06:00 - 21:00	YES	06:00 - 20:30	

Import/Export Plan for the ISC					
Holiday	Day of 	Date	JFK 	JFK 	ORD	ORD	
	Week		Export	Import	Export	Import	
Day before	Saturday	12/31/2022	YES	YES	YES	YES	
New Year’s Day	Sunday	1/1/2023	YES	YES	YES	YES	
Day after	Monday	1/2/2023	YES	YES	YES	YES	

Holiday	Day of 	Date	LAX	LAX 	MIA	MIA	
	Week		Export	Import	Export	Import	
Day before	Saturday	12/31/2022	YES	YES	YES	YES	
New Year’s Day	Sunday	1/1/2023	YES	YES	YES	YES	
Day after	Monday	1/2/2023	YES	YES	YES	YES	

Customs CBP opening plan and hours at the ISC				
Holiday	Day of 	Date	JFK 	JFK 	ORD	ORD	
	Week		CBP open	CBP hours	CBP open	CBP hours	
Day before	Saturday	12/31/2022	YES	24/7	YES	24/7	
New Year’s Day	Sunday 	1/1/2023	YES	24/7	YES	24/7	
Day after	Monday	1/2/2023	YES	24/7	YES	24/7	

Holiday	Day of 	Date	LAX	LAX 	MIA	MIA	
	Week		CBP open	CBP hours	CBP open	CBP hours	
Day before	Saturday	12/31/2022	YES	06:00 - 22:00	YES	06:00 – 14:00	
New Year’s Day	Sunday	1/1/2023	NO	CLOSED	NO	CLOSED	
Day after	Monday	1/2/2023	YES 	06:00 - 22:00	YES	06:00 - 20:30	

Surface Transportation Network

Permanent Air to Surface Lane Shift
Effective 12/23/22, multiple 3 digit to 3-digit Priority Air Lanes will be shifted to Surface Lanes permanently.  The extensive list will be shared with all stakeholders in separate messaging.

CHRISTMAS STC OPERATIONS

STC’s will monitor National conditions to forecast need for additional transportation if necessary. Additional transportation will be secured through Freight Auction.

NEW YEAR’S STC OPERATIONS

STC’s will monitor National conditions to forecast need for additional transportation if necessary. Additional transportation will be secured through Freight Auction.
 
Please disseminate these policies and procedures to the appropriate personnel in your area.  Your immediate attention to these details and dispatch procedures is appreciated.  Thank you for your assistance.