d UNITED STIJTES POSTIJL SERVICE

December 21, 2020

VICE PRESIDENTS, AREA RETAIL AND DELIVERY OPERATIONS VICE  PRESIDENTS,  REGIONAL PROCESSING OPERATIONS

SUBJECT:  Operations Policy for the Christmas Holiday, Friday, December 25, 2020 and the New Year's Day Holiday, Friday, January  1, 2021

This memorandum provides general operating policy and holiday planning guidance for the upcoming 2020 Christmas holiday and 2021 New Year's Day holiday.

Service levels for these holidays are displayed in Sections 125.22 and 313.24 of the Postal Operations Manual (POM). This memorandum also contains guidance for notifying the public of changes in service on Christmas Eve and New Year's Eve.

Delivery Operations
All functions should take action prior to the holidays and the holiday "eves" to assure that operations are in a current status.
Scheduling should be reviewed to ensure delivery operations  is prepared for peak holiday parcel volumes including but not limited to:
Review scheduling of Parcel Overflow and Static AM/PM parcel runs where needed.
Delivery territory is properly configured in PDTAT (Parcel Delivery Territory Assignment Tool) for Static Dynamic Routing and Parcel Overflow.
Supervisors have access and are trained/prepared to run Parcel Overflow, Dynamic, and Static Dynamic software programs.
Newly hired personnel (ARC's, CCA's, RCA's) understand proper scanning procedures .
Delivery Units are prepared for holiday transportation,  including EARLY parcel volumes, drop shipments and other package mailers.

Wednesday, December 23 and Wednesday, December 30:
Normal (Wednesday) service levels will be provided in delivery and collection operations.   Parcel Overflow or Static Routing must be in place for AM/PM parcel runs where volume necessitates and to ensure routes are ready upon carrier arrival to eliminate costly waiting time.  Supervisors must review carrier loading for efficiencies and provide guidance for craft personnel as needed. Area and District LOC Operations should be staffed to cover your expected hours of delivery and be utilized to assist managers with performance and communication .

Collection Operations:  Normal service levels will be provided in collections.

Thursday, December 24 and Thursday, December 31: Normal (Thursday) service levels will be provided in delivery operations. Modified or reduced collection operations may occur as
directed by Headquarters. Parcel Overflow or Static Routing must be in place for AM/PM parcel runs where volume necessitates and to ensure routes are ready upon carrier arrival to eliminate costly waiting time. Supervisors must review carrier loading for efficiencies and provide guidance for craft personnel as needed. Area and District LOC Operations should be staffed to cover your

expected hours of delivery and be utilized to assist managers with performance and communication .  There will be no Night Owl drops, on Thursday , December 24 or Thursday , December 31, for Friday delivery .

Collection Operations:
Modified or reduced service levels will be provided for collections on Thursday, December 24. 2020.
Normal service levels will be provided for collections on Thursday. December 31. 2020 .

Christmas Holiday, "Widely Observed" , Friday, December 25, 2020 and New Year's Day Holiday, "Widely Observed," Friday, January  1, 2021:

There will be no regular delivery (except for Holiday Premium Priority Mail Express).

Saturday, December 26, 2020 and Saturday, January 2, 2021:
Return to normal service levels. Postmasters/Managers and supervisors should plan for extremely heavy package volume for delivery after the holiday.
Supervisors must monitor PVS/HCR/Drop Shipment arrival times and clerk productivities to ensure timely completion of distribution operations.
Parcel Overflow and Static Routing must be in place for AM/PM parcel runs where volume necessitates and routes must be ready upon carrier arrival to eliminate costly waiting time.
Supervisors must review carrier loading for efficiencies and provide guidance for craft personnel as needed.
Area and District LOC Operations should be staffed to cover your expected hours of delivery and be utilized to assist managers with performance and communication.
Night Owls will resume Saturday night (Dec 26 and Jan 2) into Sunday morning.

Rural Operations
ARC usage has been expanded through December 31, 2020.  ARCs may be scheduled on a volunteer basis, on non-holiday weekdays, to provide auxiliary assistance in the form of package delivery only.
Regular Carriers will be able to work on a voluntary  basis three Sundays, through December 31, 2020, based on the signed agreement between Labor and the NRLCA (National Rural Letter Carriers Association).

Retail Operations
All offices should carefully review their staffing plans and adjust as necessary to meet the needs of their communities.   For planning purposes, Post Offices should use recent and SPLY retail sales trend information and mail volumes.

Please ensure Self Service Kiosks (SSKs) are fully stocked and that mailing supplies (Priority Mail labels, boxes, etc.) are available for customers.  Make arrangements for dispatch of packages received through lobby deposit points, including SSKs.

Offices should ensure that the current holiday closing "door cling" signage is properly displayed. Many Contract Postal Units (CPUs) may be open on the holiday. Post Offices should, therefore, advise customers (to the extent possible) of the locations and hours of operations for CPUs, and where retail services will be available.

Ensure all offices post informational notices as outlined below.  Also, provide information to bcal media resources with a request that the information be published or broadcasted to the commun ity on multiple occasions prior to December 24.

Thursday, December 24: Normal (Thursday) service levels will be provided in retail operations. Retail staffing should be adjusted based on projected workload . Retail must provide package pickup services for customers to the maximum extent possible.

Facilities Data Base (FOB) - Contact your District Retail Specialist to enter and edit hours of operations.
Special Holiday Notice - Display signage by December 3 at the Retail lobby entrance, in the Retail lobby itself, in other public lobbies (such as the PO Box section) and in affected Business Mail Entry Units.
PO Box Access - In cases where 24-hour access is not available, service should still be available to customers between 12 noon and the regular closing time.
Parcel Pick Up (i.e., Dutch Door) - Ensure that service is available during regular business hours even if the office closes at 12 noon.
Holiday Closing Door Cling - Ensure that the current holiday closing "door Cling" Point of Purchase (POP) signage is properly displayed .  Offices with glass doors should center the door cling inside the main customer entrance door at eye level.  Offices with wooden doors should affix the door cling on the exterior. Additional door cling signage can be ordered by contacting the Point of Purchase Hotline at 1-800-332-0317.
Contract Postal Units (CPUs) - Communicate information about the early closing policy to CPUs and Approved Shippers.  Some CPUs may offer service during the holiday period; therefore, Post Offices should advise customers (to the extent possible) of the locations and hours of operation for CPUs and any other alternate locations where retail service will be available.

Thursday, December 31 (New Year's Eve):   Normal service levels will be provided in retail Operations.   Retail staffing should be adjusted based on projected workload .  Retail should provide package pickup services for customers to the maximum extent possible.

Christmas Day Holiday, "Widely Observed," Friday, December 25, 2020 and New Year's Day Holiday, Friday, January 1, 2021:
No Retail service will be available on December 25, 2020 or January 2, 2021. Each Area should provide Headquarters Retail Operations with a list of locations that are required to be open.
Please reference Postal Operations Manual (POM) 125.22 "National Holiday". Post Offices should provide Post Office Box access for customers to the maximum extent possible.

Saturday, December 26, 2020 and Saturday, January 2, 2021:
Return to normal service levels. Retail managers and supervisors should use recent sales trend information and adjust for local circumstances. Retail should provide package pickup services for customers to the maximum extent possible.

Customer Service - Function 4

On Thursday , December 24, please ensure Delivery Units make the correct Delivery Day Indicator selection. Packages scheduled for delivery on:
Thursday, December 24: select 'Today'
Friday, December 25: select 'Holiday'
Saturday, December 26: select 'Next Day'*

If applicable, Friday, December 25, ensure Delivery Units make the correct Delivery Day Indicator selection . Packages scheduled for delivery on:
Friday, December 25: select 'Holiday'
Saturday , December 26: select 'Next Day'

*Used for processing packages on December 25 but have a Delivery Date of December 26

On Thursday, December 31, please ensure Delivery Units make the correct Delivery Day Indicator selection. Packages scheduled for delivery on:
Thursday, December 31: select 'Today'
Friday, January 1: select 'Holiday'
Saturday , January 2: select 'Next Day'

On Friday, January 1, please ensure Delivery Units make the correct Delivery Day Indicator selection.  Packages scheduled for delivery on:
Friday , January 1: select 'Holiday'
Saturday, January 2: select 'Next Day'
*Used for processing on January 1 but have a Delivery Date of January 2  Processing Operations
This Christmas and New Year's holiday presents an opportunity to consolidate and compress
plant operations to generate savings while maintaining service performance levels.  In order to take advantage of the savings opportunity, please adhere to the following guidelines:

Do Not Combine First Class with Priority.
Use the variance tools and the Run Plan Generator (RPG) for staffing operations.
Advance yellow & pink Marketing mail for Thursday delivery .
Sites will not cancel on Friday.
Decisions for Saturday early collection plans will be determined locally I by Division. (See below instructions relative to processing and dispatching Commercial Mailings).
Inhibit Delivery Point Sequence (DPS) sort program regeneration prior to the holiday and re-establish afterwards .
Recommend processing First Pass (918) on Thursday afternoon/evening .  Finalization will be Friday prior to Second Pass (919).
Ensure only one DPS run on Saturday (no double runs of DPS).
Ensure all mail retrieved from freight house and processed for on time delivery on Saturday.
Utilize an RPG model for DPS processing Thursday and Friday that ensures an early DPS dispatch for Saturday delivery .
Assign SWYB to avoid VAP issues to THS.
Plan for recovery of committed volumes arriving on CAIR and FedEx on Friday due for Saturday delivery .

Plant managers must commit that Parcel Return Service (PRS-569xx) operations will be staffed and all returns sorted and available to PRS partners as agreed.

Processing and Dispatch of Commercial Mailings

Specific planning activities should include:

Coordination with Business Mail Entry Unit (BMEU) Managers.
Coordination with Detached Mail Units.
Coordination with Business Service Network Managers.
Notifying Commercial Mailers of BMEU holiday hours and assurance that mail which is entered will be processed and dispatched.
Adjusting Operating Plans and RPGs to include the anticipated Commercial Mail volumes .

Ensuring that all processed mail is dispatched on scheduled transportation on Friday night and Saturday morning.
Ensure communication to field of FedEx and Dispatch Plan.

Plant managers must ensure that Integrated Operating Plans (IOPs) between the BMEUs and Operations are updated to ensure timely induction , processing and dispatch of mail presented to the BMEU prior to and on holidays.  BMEU managers must ensure that all staff at both the BMEUs and the Detached Mail Units are familiar with and execute their operations in accordance with the IOP.  Local collection and cancellation plans must be coordinated with associate offices and must support achievement of 24-hour clock indicators.  Managers and supervisors must plan for anticipated increased volumes after the holiday.  It is vital to ensure all mail is finalized, prepared for assignment, and dispatched on the appropriate transportat ion network.

Plants must make plans to assure that destinating two and three-day volumes are processed to meet service goals before and after the holiday, inclusive of LAMM Friday due for Saturday delivery.  All missorted, missent, return-to-sender and Postal Automated Redirection System volumes must be identified, finalized,  prepared for assignment and dispatched on the appropriate transportation network on Thursday .  The 24-hour clock indicators for the Managed Mail Program on hand will be useful in monitoring the success of this plan.

Reductions in FAST holiday constraints or facility closures will not be approved; every site must maintain appointment availability .  Plants need to ensure timely acceptance of drop shipments. Please ensure that the local FAST facility coordinator contact information is current.  The FAST Help Desk will be authorized to contact local Plant Managers directly to resolve urgent acceptance issues.

Network Distribution Centers (NDCs) also have an opportunity to consolidate and compress operations to generate savings while maintaining service performance levels.  NDCs must utilize the RPG tool to staff operations.  Tier 2 NDCs must ensure that all outgoing volume from Thursday retail receipts are finalized and dispatched on the appropriate network transportation on the following day.

All NDCs must ensure destinating parcel volume received between 16:00 Thursday and 16:00 Friday is available for delivery Saturday morning.  NDCs must schedule drop shipment acceptance hours to ensure timely induction, processing and dispatch of mail.

If there is a need to deviate from this guidance, please work through the appropriate office for an exception.

Processing NOCC Operations
The Processing NOCC will provide support 24 hours a day through the holiday.  Contacts are as follows:

NOCC Processing East Region:   NOCCProcessingEastRegion@usps .gov
Phone: 412-494-2151
NOCC Processing West Region:   NOCCProcessingWestReqion@usps .gov
Phone:  972-665-9022

Maintenance Operations
The Maintenance Technical Support Center (MTSC) will assist mail processing sites with planned power outages in accordance with the following knowledge base (KB) article.

Facility Planned Power Outages
MTSC KB0012715

Refer to the Mail Processing Emergency Response Checklists for critical actions and tasks.

Additional  Information

For all power outages, create a ticket on the MTSC Web Ticket  Portal for the affected site and provide all relevant information about the outage.
For planned power outages, sites must submit a Change Request (CR) form to
FAP   Power   Outage   Notification@usps .gov.  The CR form is available in the MTSC KB.

Upon receipt of the MTSC web ticket, the MTSC Network Operations Application Support (NOAS) team will contact Engineering to:

Schedule graceful shutdowns of IDS, NDSS, and NGTC for planned outages.
Validate functionality after power is restored for all outages.

If a system has issues going online after power is restored, then create a new ticket for the affected system and request NST assistance.

Non-Emergency  Project Requests

MTSC will provide phone support 24 hours a day through the holiday but will curtail all non­ emergency support activities to ensure sufficient Helpdesk coverage during the holiday scheduling period. Normal projects and supplemental support activities will resume in the week

International Service Center Operations
This widely observed holiday presents an opportunity to consolidate and compress plant operations to generate savings as long as conditions are current.   If delays exist within the ISC, this is an opportunity to ensure staffing is scheduled to clear all delayed volumes and maintain service performance levels.  Please adhere to the following guidelines:

Use the Run Plan Generator (RPG) to staff operations .
Clear any delayed volumes and advance mail where possible.
Coordinate with Customs & Border Protection (CBP) to provide sufficient staffing to avoid backlogs.
Ensure Customs belts are staffed sufficiently to maximize efficiency .
Work with Area and District to ensure adequate offload plans for inbound ePacket volumes.

Logistics  Operations

Air Transportation  Network FedEx
FedEx will not operate on the Christmas holiday (observed), Friday, December 25 or the New Year's Day holiday (observed), Friday, January 1. Normal operations will resume with the FedEx day-turn on the Saturday after the holidays, December 26 and January 2.

THS Build and Break Operations will be coordinated through ATO.

Day before	Thursday	12124/2020	YES		
Christmas Da	Friday	12/25/2020			
Day after	Saturday	12/26/2020	YES	 		
Day before	Thursday	12/31/2020	
YES		
New Years Da	Friday	1/1/2021			
Da  after	Saturda	1/2/2021	YES	 		

2020 FedEx Network Holiday Operations

FedEx Holidays Highlighted

UPDATED: 6/8/20  Sub eel to Chan  e

Holida

Day of Week	Date

Comments

Night-turn aircraft will return to destination on Saturday morni
No Day/Night-turn on Christmas Day

Night-turn aircraft will return to destination on
Saturda   mornin
No Day/Night-turn on New Year's Day

UPS

UPS will not operate on Friday, December 25, Saturday, December 26, Friday, January 1, or Saturday January 2 (reference Logistics Ordering Agreement) .  Normal operations will resume on Tuesday, December 29 and Tuesday, January 6.

Holiday

Da  before	Tender Day

Thursda	Date

12124/2020	Comments

S ecial 0 erati   Plan all mail due back same da	
Christmas Da	Friday	12/25/2020	No Mail Tender on Christmas Day	
Da  after	Saturda	12/26/2020		

Day before	
Thursda	
12/31/2020	
S ecial 0 eratin  Plan all mail due back same day	
New Years Da	Friday	1/1/2021	No Mail Tender on New Year's Day	

2020 UPS Network Holiday Operations
UPS Holiday Highlighted

UPDATED: 10/17/19 Final

Day after

 	Saturda	1/2/2021 	

Supplemental Networks

There will be no Kalitta (K4), AmeriJet (M6), or Amazon (A1) operations on Friday, December 25, 2020.  Normal operations will resume on Saturday, December 26, 2020.

Aloha	
I	
Amazon	I	
Amerijet	I	
Kalltta	
I	
YE
"l'				YES	I	YES	I	
YES				YES	I	YES	I	
Amazon	I	Amazon	I	Amerijet	I	Kalitta	I	

2020 Supplemental Network Holiday Operations

Supplemental  Networks

Holiday

I

Day before
Christmas Day Day after

Day of Week
Thursday Friday
Saturday

Date
12/24/2020 I
12/25/2020-
12/26/2020   I

Holiday
Day before
New Years Day Day after

Day of Week
Thursday Friday Saturday

Date	I
1213112020  I	YES

1/1/2021
1/2/2021

_,,,,

I

YES

I
I

YES

I
I

YES

I
I

YES

•
TBD

•
YES

·-

I

YES

I

CAIR

The canine screening holiday operation schedule for TSA and 3PK9 (MSA) will be issued via e­ mail in Excel format to the Logistics and Processing Director for each Postal Division.

TSA Screening

t:OO
y	5:00

y	y
y        y	
N/A	N/A  N/A	

N     N/A	y	varies

y        y	y        y        y       y

y       y     6:00 10:00

'

N A   N/A   N A	&00

4'30

N/A  N/A	N/A   N/A  N/A   N/A

lO
7:00
5:00
5:30
6:00

y	y
y	y        y        y        y	y        y
N/A	N/A   N/A   N/A  N/A	N/A  N/A
N/A	N/A   N/A   N/A   N/A	4'30		N/A  N/A 5'30	N       y
y       y      N/A	y       y	6:30
N/A  N/A  N/A    y	y	N/A N/A	6:00
N/A   N/A   N/A    y        y        y        y	N/A  N A	y        y        y        N	6:00
N/A   N/A   N/A   N/A   N/A   N/A   N/A	N/A  N/A	N/A   N/A  N/A  N/A
y      N/A    y	7:00
3PK9  Screening

 	0400    PHL	N/A 	

 PHX 	
TPA

0400   PHX
0600   IPA

N/A
N/A

International Transportation Plan

mport/Export Plan for the ISC
Holiday	Day of Week	Date	JFK
Export	JFK
Import	ORD
Export	ORD
Import	MIA
Export	MIA
Import	
Day before	Thursday	12/24/2020	YES	YES	YES	YES	YES	YES	
Christmas	Friday	12/25/2020	YES	YES	YES	YES	YES	NO	
Day after	Saturday	12/26/2020	YES	YES	YES	YES	YES	YES	
Holiday	Day of Week	Date	LAX
Export	LAX
Import	SFO
Export	SFO
Import	
Day before	Thursday	12/24/2020	YES	YES	YES	YES	
Christmas	Friday	12/25/2020	YES	YES	YES	YES	
Day after	Saturday	12/26/2020	YES	YES	YES	YES	

Holiday	
Day of Week	
Date	JFK CBP
open	JFK CBP
hour s	ORD CBP
open	ORD CBP
hours	MIA CBP
open	
MIA
CBP hours	
Day before	Thursday	12/24/2020	YES	24/7	YES	24/7	YES	08:00 - 14:00	
Christmas	Friday	12/25/2020	YES	24/7	YES	24/7	YES	CLOSED	

customs CBP openmg p1an and hours at the ISC

I Day after	Saturday	12/26/2020 I YES	24n	YES	24/7	YES   I 08:00 - 20:00

Holiday	Day of Week	
Date	LAX CBP
open	LAX
CBP hours	SFO CBP
open	SFO
CBP Hours	
Day before	Thursday	12/24/2020	YES	07:00 -
15:30	YES	05:00 - 15:00; 15:00 -
19:00 Portal Only	
Christmas	Friday	12/25/2020	YES	CLOSED	YES	07:30 - 15:00	
Day after	Saturday	12/26/2020	YES	07:00 -
22:00	YES	05:00 - 15:00; 15:00 -
19:00 Portal Only	

Expected processma at the ISC
Holiday	Day of Week	Date	JFK	ORD	MIA	LAX	SFO	

Day before	
Thursday	
12/24/20	Off load Morgan P&DC	Off load Carol Stream P&DC	
No Offloads	
No Offloads	2417 Holiday Schedule Processing
& OPN	

Christmas	

Friday	

12/25/2020	

Off load Morgan P&DC	
Off load Carol Stream P&DC	
Letters to MIA P&DC
and Flats to Royal Palm P&DC	

No Offloads	
24n Holiday Schedule Processing
& OPN	

Day after	

Saturday	

12/26/2020	
Off load Morgan P&DC	
Off load Carol Stream P&DC	Letters to MIA P&DC
and Flats to Royal Palm P&DC	

No Offloads	
24/7
Processing
& OPN	

Surface Transportation Network

The Surface Transfer Centers will operate on a holiday schedule as shown on the Network Operations Surface Operations" website at:

https://blue .usps.gov/network-operations/surface/stcs  .htm http://blue .usps.gov/network    operations/
USPS STC HOLIDAY SCHEDULE
Christmas Day Holiday Schedule, 12/25/2020	
Origin STC/ Surface HUB	Thursday
12/24/20	Friday
12/25/20	Saturday
12/26/20	
Atlanta GA STC/NDC Phone (404) 792-3152	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	

Capital Metro STC/NDC Phone (301) 499-7419	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Seminole/Orlando  STC	OPEN	OPEN	OPEN	
Phone (689) 205-0965	24 Hours	24 Hours	24 Hours	
Indianapolis IN STC Phone (317) 4874045	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Chicago IL STC	OPEN	OPEN	OPEN	
Phone (630) 536-5275 or
5276	24 Hours	24 Hours	24 Hours	
Kansas City KS STC	OPEN	OPEN	OPEN	
Phone (913) 914-7091 or
7155	24 Hours	24 Hours	24 Hours	
Memphis TN STC	OPEN	OPEN	OPEN	
Phone (901) 370-6860	24 Hours	24 Hours	24 Hours	
New Jersey NJ STC/NDC	OPEN	OPEN	OPEN	

Phone (201) 714370	
24 Hours	
24 Hours	
24 Hours	
New England NDC/STC	OPEN	OPEN	OPEN	
Phone (413) 785-6552	24 Hours	24 Hours	24 Hours	
Northern CA NDC/STC	OPEN	OPEN	OPEN	
Phone (510) 528-9671	24 Hours	24 Hours	24 Hours	
Southern Area STC
Phone (469) 284-9352	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Salt Lake City UT STC	OPEN	OPEN	OPEN	
Phone (801) 972-3559 or
3585	24 Hours	24 Hours	24 Hours	
Southern CA NDC/STC	OPEN	OPEN	OPEN	
Phone (323) 7294242	24 Hours	24 Hours	24 Hours	
			ChristmasDayHolSch2020	

USPS STC HOLIDAY SCHEDULE
New Year's Day Holiday Schedule, 01/01/2021	
Origin STC/ Surface HUB	Thursday
12/31/20	Friday
01/01/21	Saturday
01/02/21	
Atlanta GA STC/NDC
Phone (404) 792-3152	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Capital Metro STC/NDC
Phone (301) 499-7419	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Seminole/Orlando STC	OPEN	OPEN	OPEN	

Phone (689) 205-0965	24 Hours	24 Hours	24 Hours	
Indianapolis IN STC
Phone (317) 487-4045	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Chicago IL STC
Phone (630) 536-5275 or
5276	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Kansas City KS STC Phone (913) 914-7091 or
7155	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Memphis TN STC
Phone (901) 370-6860	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
New Jersey NJ STC/NDC
Phone (201) 714-6370	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
New England NDC/STC	OPEN	OPEN	OPEN	

Phone (413) 785-6552	24 Hours	24 Hours	24 Hours	
Northern CA NDC/STC
Phone (510) 528-9671	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Southern Area STC
Phone (469) 284-9352	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Salt Lake City UT STC Phone (801) 972-3559 or
3585	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Southern CA NDC/STC Phone (323) 729-4242	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
NewYearsDayHolSch2021

Dispatch Procedures

To avoid transportation  delays, manage mail volume flow before, during, and after the holiday accordingly :

Maximize utilization of available surface, commercial air, and FedEx transportation  during the holiday period.  Dispatch all mail volume inducted on Sunday and Monday nights into the network on Tuesday to avoid overflow on Wednesday 's network.

Prioritization values established for planned routes will ensure commercial air capacity is utilized ahead of FedEx.

Please disseminate these policies and procedures to the appropriate personnel in your area. Your immediate attention to these details and dispatch procedures is appreciated.   Thank you for your assistance.

Joshua D. Colin, PhD. Vice President Delivery Operations

Mike L. Barber Vice President
Processing & Maintenance Operations

cc:  Kristin A. Seaver David E. Williams
Managers, Delivery Programs Support (Area) Managers, In-Plant Support (Area)
Manager, Business Service Network

Vice President

Robert Cintron Vice President Logistics

ice Operations