d		UNITED ST.l.lTES
POST.l.ll SERVICE

September 25, 2020

VICE PRESIDENTS, AREA RETAIL AND DELIVERY OPERATIONS VICE PRESIDENTS, REGIONAL PROCESSING OPERATIONS

SUBJECT: Headquarters Operational Policy for the Columbus Day Holiday, Monday, October 12, 2020

This memorandum provides general operating policy and holiday planning guidance for the upcoming 2020 Columbus Day Holiday. Service levels for this holiday are displayed in Exhibit 125.22 of the Postal Operations Manual (POM).

Delivery Operations

All offices should carefully review their staffing plans for this holiday and make adjustments as necessary to meet the needs of their communities. For planning purposes, Post Offices should use recent mail volumes, and adjust for local circumstances.

Make arrangements for dispatch of packages received through lobby deposit points, including Self Service Kiosks (SSKs)

Saturday, October 10:
Normal (Saturday) service levels will be provided in delivery and collection operations. All delivery units should take action prior to this date to assure that units are in a current status (No curtailed mail volumes or parcel volume).

Sunday, October 11:
Normal (Sunday) service levels will be provided in delivery and collection operations including Sunday/Holiday Priority Mail Express and Sunday/Holiday Same Day Package Delivery (hub and spoke structure). Area and District offices should ensure compliance to the Sunday Staffing SOP and utilize their Local Operations Center (LOCs) and Hub Control Units (HCUs) to manage hub offices.
EAS must use Delivery Management Systems (OMS) when available to ensure that proper scanning and delivery of Sunday parcels have been completed at all hub locations.

Columbus Day Holiday, "Non-Widely Observed," Monday, October 12:
There will be no regular delivery service except for Holiday Premium Priority Mail Express, Sunday/Holiday Same Day Package Delivery (hub and spoke structure), appropriate Network Priority at select locations. Area and District offices should use Sunday Staffing SOP on this Holiday and utilize LOCs and HCUs to manage hub offices. EAS must use Delivery Management Systems (OMS) to ensure proper scanning and delivery of Same Day parcels has been completed at all hub locations. All regular year-round Night Owls should be staffed as normal. Any additional Night Owl sites will be detailed, and a list will be sent out once confirmed by our customer. Additional Night Owl sites will be for Monday night into to Tuesday morning.

Tuesday, October 13:
Return to normal seNice levels. Delivery managers and supeNisors should plan for additional mail volume and packages for delivery after the holiday. Review past performance and work with In-Plant Support and Networks on transportation to ensure offices are staffed appropriately to have carriers leave and return on time. This is to include the regularly scheduled Night Owls.

Retail Operations

All offices should carefully review their staffing plans and adjust as necessary to meet the needs of their communities. For planning purposes, Post Offices should use recent and SPLY retail sales trend information and mail volumes.

Please ensure that Self SeNice Kiosks (SSKs) are fully stocked and that mailing supplies (Priority Mail labels, boxes, etc.) are available for customers. Make arrangements for dispatch of packages received through lobby deposit points, including SSKs. Facilities with staffing on this holiday should accommodate requests for drop shipment appointments.

Offices should ensure that the current holiday closing "door cling" signage is properly displayed. Many Contract Postal Units (CPUs) may be open on the holiday. Post Offices should, therefore, advise customers (to the extent possible) of the locations and hours of operation for CPUs, and where retail seNices will be available.

Saturday, October 10: Normal (Saturday)  seNice levels will be provided in retail operations.  The retail staffing should be adjusted based on projected workload. Retail should provide package pickup seNices for customers to the maximum extent possible.

Sunday, October 11: Normal seNice levels. Retail seNices should only be available in those offices that normally open on Sundays. Offices that have Sunday package delivery may offer side/Dutch door package pick up for customers. If this is planned, appropriate HQ signage will be provided.

Columbus Day Holiday, "Non-Widely Observed," Monday, October 12: No retail seNice will be available, except in those facilities normally open on this holiday. Each Area should provide Headquarters Retail Operations with a list of locations that have approval to be open. Please reference Postal Operations Manual (POM) 125.22 "National Holidays". Offices that have package delivery may offer side/Dutch door package pick up for customers. If this is planned, appropriate HQ signage will be provided. Post Offices should provide Post Office Box access for customers to the maximum extent possible.

Tuesday, October 13:  Return to normal  seNice levels.  Retail managers  and supeNisors should use recent sales trend information and adjust for local circumstances. Soft opening for non-revenue pickup and retail windows where warranted. Sweep and scan lobby collection drops and dispatch all mail on first available truck.

Customer Service -Function 4
On Saturday, October 10, please ensure Delivery Units make the correct Delivery Day Indicator selection. Packages scheduled for delivery on:
	Saturday, October 10, select 'Today'.
	Sunday, October 11, select 'Sunday'.
Monday, October 12, select 'Holiday'.
Tuesday, October 13, select 'Next Day'.

On Sunday, October 11, please ensure Delivery Units make the correct Delivery Day Indicator selection. Packages scheduled for delivery on:
Sunday,  October 11, select 'Sunday'.
Monday, October 12, select 'Holiday' .
Tuesday, October 13, select 'Next Day'.

On Monday, October 12, please ensure Delivery Units make the correct Delivery Day Indicator selection. Packages scheduled for delivery on:
Monday, October 12, select 'Holiday'.
Tuesday, October 13, select 'Next Day'.

Processing Operations

This holiday presents an opportunity to consolidate and compress plant operations to generate savings while maintaining service performance levels. In order to take advantage of the savings opportunity, please adhere to the following guidelines:

Columbus Day Holiday, "Non-Widely Observed,"- Monday Cancellations are required in sites that will have network capability and assist with clearance times.

Do Not Combine First Class with Priority

Use the variance tools and the Run Plan Generator (RPG) for staffing operations.

Advance as much Blue & Orange Marketing Mail for Saturday delive ry.

No Flat CRRT on Saturday

Decisions for Tuesday early collection plans will be determined locally/ by Region/Division. (See below instructions relative to processing and dispatching Commercial Mailings).

Inhibit Delivery Point Sequence (DPS) sort program regeneration prior to the holiday and re­ establish afterwards.

No DPS on Saturday. Process First Pass (918) early on Sunday morning. Finalization  will be Monday prior to Second Pass (919).

Ensure only one DPS run on Tuesday morning (no double runs of DPS on Tuesday).

Plant Managers must review and finalize RPG plans and IVES schedules previous week.

Utilize a RPG model for DPS processing on Sunday and Monday that ensures an early DPS dispatch for Tuesday delivery.

Ensure on-time or early clearance of FC SPRs on Friday & Saturday to avoid surface volume rolling over to Monday and Tuesday.

Work all available OG packages, PARS, commercial FCM on the holiday.

Evaluate the processing of Outgoing Priority & 1st class on the day of the holiday to avoid late clearance on Tuesday. (Sites not processing Priority on the holiday must create an early collection plan to start outgoing operations earlier)

Assign SWYB to avoid VAP issues to THS.
Plant managers must commit that Parcel Return Service (PRS-569xx) operations will be staffed and all returns sorted and available to PRS partners as agreed.

Processing and Dispatch of Commercial Mailings
Specific planning activities should include:

Coordination with Business Mail Entry Unit (BMEU) Managers
Coordination with Detached Mail Units
Coordination with Business Service Network Managers
Notifying Commercial Mailers of BMEU holiday hours and assurance that mail which is entered will be processed and dispatched
Adjusting Operating Plans and RPGs to include the anticipated Commercial Mail volumes
Ensuring that all processed mail is dispatched on scheduled transportation on Saturday night and Monday morning
Ensure communication to field of FedEx and Dispatch Plan

Plant managers must ensure that Integrated Operating Plans (IOPs) between the BMEUs and Operations are updated to ensure timely induction, processing and dispatch of mail presented to the BMEU prior to and on holidays. BMEU managers must ensure that all staff at both the BMEUs and the Detached Mail Units are familiar with and execute their operations in accordance with the
IOP. Local collection and cancellation plans must be coordinated with associate offices and must support achievement of 24-hour clock indicators. Managers and supervisors must plan for  anticipated increased volumes after the holiday. It is vital to ensure all mail is finalized, prepared for assignment, and dispatched on the appropriate transportation network.

Plants must make plans to assure that destinating two and three-day volumes are processed to meet service goals before and after the holiday. All missorted, missent, return-to-sender and Postal Automated Redirection System (PARS) and Flat PARS volumes must be identified,  finalized, prepared for assignment and dispatched on the appropriate transportation network on Saturday. The 24-hour clock indicators for the Managed Mail Program on hand will be useful in monitoring the success of this plan.

Reductions in FAST holiday constraints or facility closures will not be approved; every site must maintain appointment availability.
Plants need to ensure timely acceptance of drop shipments. Please ensure that the local FAST facility coordinator contact information is current.
The FAST Help Desk will be authorized to contact local Plant Managers directly to resolve urgent acceptance issues.

Network Distribution Centers (NDCs) also have an opportunity to consolidate and compress operations to generate savings while maintaining service performance levels. NDCs must utilize the RPG tool to staff operations. Tier 2 NDCs must ensure that all outgoing volume from Friday and

Saturday retail receipts are finalized and dispatched on the appropriate network transportation on the following day.

All NDCs must ensure destinating parcel volume received between 16:00 Friday and 16:00 Monday is available for delivery Tuesday morning. NDCs must schedule drop shipment acceptance hours to ensure timely induction, processing and dispatch of mail.

If there is a need to deviate from this guidance, please work through the appropriate office for an exception.

International Service Center Operations

This non-widely-observed holiday presents an opportunity to maximize processing to take full advantage of available lift and ensure service expectations are met. Please adhere to the following guidelines:

Use the Run Plan Generator (RPG) for staffing operations.
Clear any delayed volumes and advance mail where possible.
Ensure coordination with Customs & Border Protection (CBP) to provide sufficient staffing to avoid backlogs.
Ensure Customs belts are staffed sufficiently to maximize efficiency.
Ensure on-time clearance of FC SPRs to avoid surface volume rolling over
Ensure processing and dispatch of Priority throughout the holiday weekend to avoid exceeding lift

Maintenance Operations

The Maintenance Technical Support Center (MTSC) will assist mail processing sites with planned power outages in accordance with the following knowledge base (KB) article.

Facility Planned Power Outages
MTSC KB0012715

Refer to the Mail Processing Emergency Response Checklists for critical actions and tasks.

Additional Information

For all power outages, create a ticket on the MTSC Web Ticket Portal for the affected site and provide all relevant information about the outage.
For planned power outages, sites must submit a Change Request (CR) form to
FAP Power Outage Notification@usps.gov. The CR form is available in the MTSC KB.

Upon receipt of the MTSC web ticket, the MTSC Network Operations Application Support (NOAS) team will contact Engineering to:

Schedule graceful shutdowns of IDS, NOSS, and NGTC for planned outages.
Validate functionality after power is restored for all outages.

If a system has issues going online after power is restored, then create a new ticket for the affected system and request NST assistance.

Non-Emergency Project Requests

MTSC will provide phone support 24 hours a day through the holiday but will curtail all
non-emergency support activities to ensure sufficient HelpDesk coverage during the holiday scheduling period. Normal projects and supplemental support activities will resume in the week following the holiday.

Logistics Operations
Air Transportation Network FedEx
Normal FedEx operations are planned during the Columbus Day period, including normal scheduled
Nightsort and Daysort flights from all FedEx hub locations.

Holida	
	
Da before	
Columbus Da	
Da after	

Comments	
	
No Da -Turn	

Date
10/11/2020
10/12/2020
10/13/2020

UPS

UPS will have normal Tuesday operations during the Columbus Day period.

Holida	Tender Da	Date	UPS O   rations	Comments	
			
Day before	Sunday	10/11/2020			
Columbus Da	Monda	10/12/2020			
Da after	Tuesda	10/13/2020	Normal Tuesda Tender	

Supplemental Networks
Minimal supplemental flights. Normal operations resume on Wednesday, October 14, 2020.

i1B
11B

Holiday	Day of	Date	Aloha	Amazon	Amerijet	Kalitta
Week	NAC	UA	UPS	
					
Day before	Sunday	10/11/2020		
Columbus Day	Monday	10/12/2020		
Day after	Tuesday	10/13/2020		

NO	a1!illl	NO	NO	NO	NO

NO

NO	NO	NO	NO	NO	NO
NO	NO	NO	NO	NO	NO

CAIR
Normal CAIR operations during this period. There will be normal TSA tender on Tuesday in all locations participating in this program other than LAS (HA).

B J!A

Y

- =- =-	---	- -

BOS (UA)

Y

CL T AA

Y

,
.

Y Y NIA

NIA

HNL A

I	y

  

NIA

NIA .

  

Y
Y

 	

Y

Y

--- Y

A

------

----

 	 	  	

Y Y

---+- ··---- ------···

:	Y

Y
y
Y

Y

Y

-Y-
y
Y

Y	·-   -Y-

I

Y

LA (HAL_ 	N   ---··       N        __  NIA 	N     
LAX..J!l-	-	 'L

ORD AA
ORDi_UA) _ _ PHL1AA)

Y
_ _ Y

y
NIA
NIA

N
y Y Y

N
y
-Y - Y

           N I A _ _ _ NIA

_

NIA Y Y
NIA

y Y Y
 	Y _   

_ _ NIA _ ... NIA J    

 	

PHX 3PK9

Y

Y

NIA

Y

Y

Y

y
Y
y ---·-· ·
N
y Y Y
Y _
Y

SJU 0l.

-411t---------+-.r,,: 	lii:

::	

--- 

  

-

I

NI A

NIA

NIA

Y

Y

Y

Y

STL  AA	Y	Y	NIA	Y	Y	Y	Y	

Holiday: Columbus Day

IAH UA)					NIA	y		y		
JFKt  DL)
LAS  AA)	Y		Y	NIA --
- . NIA	- ·y
Y	v 		-y  ,
· ·-··· ··-·- Y -- -···· 		f ---- -· 		

Y • l1ffd canine i.-
N • do not nHd c.an,ne team
NIA ,. not scheduled
R • TSA RefUHd

International Transportation Plan

mport/E xport Plan tor the ISC
Holiday	Day of
Week	Date	JFK
Export	JFK
Import	ORD
Export	ORD
Import	MIA
Export	MIA
Import	
Day before	Sunday	10/11/2020	YES	YES	YES	YES	YES	YES	
Columbus Day	Monday	10/12/2020	YES	YES	YES	YES	YES	YES	
Day after	Tuesday	10/13/2020	YES	YES	YES	YES	YES	YES	

Holiday	Day of Week	Date	LAX
Export	LAX
Import	SFO
Export	SFO
Import	
Day before	Sunday	10/11/2020	YES	YES	YES	YES	
Columbus Day	Monday	10/12/2020	YES	YES	YES	YES	
Day after	Tuesday	10/13/2020	YES	YES	YES	YES	

Customs CBP opening plan and hours at the ISC

Holiday	Day of Week	
Date	JFK CBP
open	JFK CBP
hours	ORD CBP
open	ORD CBP
hours	MIA
CBP
open	MIA
CBP hou rs	
Day before	Sunday	10/11/2020	YES	24/7	YES	24/7	YES	06:00 - 16:00	
Columbus
Day	Monday	10/12/2020	YES	24/7	YES	24/7	YES	06:00 - 16:00	
Day after	Tuesday	10/13/2020	YES	24/7	YES	24/7	YES	06:00 - 16:00	

Holiday	Day of Week	
Date	LAX
CBP
open	LAX
CBP hours	SFO CBP
open	SFO
CBP hours	
Day before	Sunday	10/11/2020	NO	Normal Closure	YES	07:30 - 15:00	
Columbus
Dav	Monday	10/12/2020	YES	07:00- 22:00	YES	07:30 - 15:00	

Day after	
Tuesday	
10/13/2020	
YES	
07:00 - 22:00	
YES	05:00 - 15:00; 15:00 -
19:00 Portal Only	

Expected Processing at the ISC

Holiday	Day of Week	Date	JFK	ORD	MIA	LAX	SFO	

Day before	

Sunday	

10/13/2020	
Offload Morgan P&DC	

Off load Carol Stream P&DC	
Priority to Royal Palm	
No Offloads	24/7
Holiday Schedule Processing &OPN	

Columbus
Day	

Monday	

10/14/2020	
Offload Morgan P&DC	

Off load Carol Stream P&DC	Letters to MIA P&DC and Flats & Priority to Royal Palm
P&DC	

No Offloads	24/7
Holiday Schedule Processing &OPN	

Day after	

Tuesday	

10/15/2020	
Offload Morgan P&DC	
Offload Carol Stream P&DC	Letters to MIA P&DC and Flats & Priority to Royal Palm
P&DC	

No Offloads	
24/7
Processing &OPN	

Surface Transportation Network

The Surface Transfer Centers will operate on a holiday schedule as shown on the Network Operations "Surface Operations" website at:

http :!/blue . usps.gov /network operations/stcs.htm http://blue . usps.gov /network operat io ns/

- 8 -

Dispatch Procedures

To avoid transportation delays, manage mail volume flow before, during, and after the holiday accordingly:

Maximize utilization of available surface, commercial air, and FedEx transportation during the holiday period. Dispatch all mail volume inducted on Sunday and Monday nights into the network on Tuesday to avoid overflow on Wednesday's network.

Prioritization values established for planned routes will ensure commercial air capacity is utilized ahead of FedEx.

Please disseminate these policies and procedures  to the appropriate  personnel in your area. Your immediate attention to these details and dispatch procedures is appreciated. Thank you for your assista	e.

E-SIGNED by ANGELA.H CURTIS
on 2020-09-28 07:24:33 CDT
Angela H. Curtis Vice President
Retail and Post Office Operations

Mike L. Barber Vice President
Processing & Maintenance Operations

Robert Cintron Vice President Logistics

cc: Kristin A. Seaver, Chief Retail and Delivery Officer and Executive VP
David E. Williams, Chief Logistics and Processing Operations Officer and Executive VP