d UN ITED STllTES 	 POSTllL SERVICE

January 10, 2019

MANAGERS, OPERATIONS SUPPORT (AREA)

SUBJECT: Operations Policy for the Martin Luther King Jr. Day Holiday, Monday, January 21, 2019

This memorandum provides general operating policy and holiday planning guidance for the upcoming 2019 Martin Luther King Jr. Day Holiday (observed on Monday, January 21). Service levels for this holiday are displayed in Exhibit 125.22 of the Postal Operations Manual (POM).

Martin Luther King Day is a non-widely observed holiday, which means that many businesses are open and producing outgoing mail.  Particularly if the local plant is cancelling mail, you must
make business and overflow collections to ensure that customer's service expectations are met. Personnel on duty should check collection boxes at post offices, lobby drops and Self Service Kiosks (SSKs) for overflow situations on Monday, January 21.

Delivery Operations

All offices should carefully review their staffing plans for this holiday and make adjustments as necessary to meet the needs of their communities.   For planning purposes, Post Offices should use recent mail volumes, and adjust for local circumstances.

Make arrangements for dispatch of packages received through lobby deposit points, including Self Service Kiosks (SSKs).

Saturday, January  19:   Normal (Saturday) service levels will be provided in delivery and collection operations.  All delivery units should take action prior to this date to assure that units are in a current status.

Sunday, January 20:  Normal (Sunday) service levels will be provided in delivery and collection operations including Sunday/Holiday  Priority Mail Express and Sunday/Holiday  Same Day Package Delivery (hub and spoke structure) .  Area and District offices should verify compliance to the Sunday Staffing SOP and utilize their LOCs and HCUs to manage hub offices.  EAS must use Delivery Management Systems (OMS), when available, to confirm proper scanning and delivery
of Sunday parcels has been completed at all hub locations. All delivery units should take action prior to this date to confirm that units are in a current status. Offices that service Amazon Fresh and are part of the Network Priority Pilot should follow established delivery processes for each.

Martin Luther King Jr. Day Holiday, "Not Widely Observed,"  Monday, January  21:There will be no regular delivery service except for Holiday Premium Priority Mail Express, Sunday/Holiday Same Day Package Delivery (hub and spoke structure), appropriate Network Priority at select locations, and Customize Delivery (Amazon Fresh-hub model at the identified five digit delivery units) . Area and District offices should use Sunday Staffing SOP on this Holiday and utilize
LOC's and HCU's to manage hub offices.  EAS must use Delivery Management Systems (OMS) to ensure proper scanning and delivery of Same Day parcels has been completed at all hub locations.

Tuesday, January 22: Return to normal service levels. Delivery managers and supervisors should plan for additional mail volume and packages for delivery after the holiday.  Review past performance and work with In-Plant Support and Networks on transportation to ensure offices are staffed appropriately to have carriers leave and return on time. Zip codes that service
Customized Delivery: Amazon Fresh, will be provided a service plan from HQ the week prior.

Retail Operations

All offices should carefully review their staffing plans for this holiday and make adjustments as necessary to meet the needs of their communities . Post Offices should use recent retail sales trend information and mail volumes, and adjust for local circumstances .

Please ensure that Self Service Kiosks (SSKs) are fully stocked and that mailing supplies (boxes, Priority Mail labels, etc.) are available for customers.  Make arrangements for dispatch of packages received through lobby deposit points, including SSKs.   Facilities with staffing on this holiday should accommodate requests for drop shipment appointments.

Offices should ensure that the current holiday closing "door cling" signage is properly displayed. Offices with glass doors should center the door cling inside the main customer entrance door at eye level. Offices with wooden doors should affix the door cling on the exterior. Additional door cling signage can be ordered by contacting the Point of Purchase Hotline at 1-800-332-0317 .

Many Contract Postal Units (CPUs) may be open on the holiday. Post Offices should, therefore, advise customers (to the extent possible) of the locations and hours of operation for CPUs, and where retail services will be available.

Saturday, January 19: Normal (Saturday) service levels will be provided in retail operations. The retail staffing should be adjusted based on projected workload.

Sunday, January 20: Normal service levels. Retail services should only be available in those offices that normally open on Sundays.

Martin Luther King Jr. Day Holiday, "Not Widely Observed," Monday, January 21: No retail service will be available, except from those facilities normally open on this holiday.

Tuesday, January 22:  Return to normal service levels.  Retail managers and supervisors should use recent sales trend information and adjust for local circumstances.

Processing  Operations

This holiday presents an opportunity to consolidate and compress plant operations to generate savings while maintaining service performance levels.  In order to take advantage of the savings opportunity, please adhere to the following guidelines:

Do Not Combine First Class with Priority
Use the variance tools and the Run Plan Generator (RPG) for staffing operations.
Advance Blue & Orange Marketing Mail for Saturday delivery.
Sites canceling on Monday will be determined locally/by Area as well as the decision for Tuesday early collection plans. (See below instructions relative to processing and dispatching Commercial Mailings).
Inhibit sort programs regeneration prior to the holiday and re-establish afterwards.
Recommend processing First Pass (918) on Saturday afternoon/evening . Finalization will be Monday prior to Second Pass (919).
Ensure only one Delivery Point Sequence (DPS) run on Tuesday (no double runs of DPS).

Ensure all mail retrieved from freight house and processed for on time delivery on Tuesday
Utilize a RPG model for DPS processing on Saturday night, Sunday, and Monday morning that ensures an early DPS dispatch for Tuesday delivery.
Ensure on-time or early clearance of FC SPRs on Friday and Saturday to avoid surface volume rolling over to Monday and Tuesday.
Evaluate the processing of Outgoing Priority on the day of the holiday to avoid late clearance on Tuesday. (Sites not processing priority on the holiday must create an early collection plan to start outgoing operations earlier.)
Assign SWYB to avoid VAP issues to THS. Processing and Dispatch of Commercial Mailings Specific planning activities should include:
Coordination with Business Mail Entry Unit (BMEU) Managers
Coordination with Detached Mail Units
Coordination with Business Service Network Managers
Notifying Commercial Mailers of BMEU holiday hours and assurance that mail which is entered will be processed and dispatched
Adjusting Operating Plans and RPGs to include the anticipated Commercial Mail volumes
Ensuring that all processed mail is dispatched on scheduled transportation on Saturday night and Monday morning
Ensuring communication to field of FedEx and Dispatch Plan

Plant managers must ensure that Integrated Operating Plans (IOPs) between the BMEUs and Operations are updated to ensure timely induction, processing and dispatch of mail presented to the BMEU prior to and on holidays.  BMEU managers must ensure that all staff at both the BMEUs and the Detached Mail Units are familiar with and execute their operations in accordance with the IOP.  Local collection and cancellation plans must be coordinated with associate offices, and must support achievement of 24-hour clock indicators.   Managers and supervisors must plan for anticipated increased volumes after the holiday.  It is vital to ensure all mail is finalized, prepared for assignment, and dispatched on the appropriate transportation  network.

Plants must make plans to assure that destinating two and three-day volumes are processed to meet service goals before and after the holiday. All missorted, missent, return-to-sender and Postal Automated Redirection System (PARS) and Flat PARS volumes must be identified, finalized, prepared for assignment and dispatched on the appropriate transportation network
on Saturday. The 24 hour clock indicators for the Managed Mail Program on hand will be useful in monitoring the success of this plan.

Plant Managers must commit that Parcel Return Service (PRS-569xx) operations will be staffed and all returns sorted, scanned and staged for our PRS partners as agreed. Reductions in FAST holiday constraints or facility closures will not be approved; every site must maintain appointment availability.  Plants need to ensure timely acceptance of drop shipments. Please ensure that the local FAST facility coordinator contact information is current. The FAST Help Desk will be authorized to contact local Plant Managers directly to resolve urgent acceptance issues.

Network Distribution Centers (NDCs) also have an opportunity to consolidate and compress operations to generate savings while maintaining service performance levels.  NDCs must utilize the RPG tool to staff operations .  Tier 2 NDCs must ensure that all outgoing volume from Friday and Saturday retail receipts are finalized and dispatched on the appropriate network transportation on the following day.

All NDCs must ensure destinating parcel volume received between 16:00 Friday and 16:00 Monday are available for delivery Tuesday morning. NDCs must schedule drop shipment acceptance hours to ensure timely induction, processing and dispatch of mail.

If there is a need to deviate from this guidance, please work through the appropriate office for an exception.

Facility Access Shipment Tracking (FAST) System Holiday Policy

Reductions in FAST holiday constraints or facility closures will not be approved; every site must maintain appointment availability .  Plants need to ensure timely acceptance of drop shipments. Please ensure that the local FAST facility coordinator contact information is current. The FAST Help Desk will be authorized to contact local Plant Managers directly to resolve urgent acceptance issues.

Plant managers must ensure that Integrated Operating Plans (IOPs) between the BMEUs and Operations are updated to ensure timely induction, processing and dispatch of mail presented to the BMEU prior to and on holidays.  BMEU managers must ensure that all staff at both the

BMEUs and the Detached Mail Units are familiar with and execute their operations in accordance with the IOP. Local collection and cancellation plans must be coordinated with associate offices, and must support achievement of 24-hour clock indicators. Managers and supervisors must plan for anticipated increased volumes after the holiday. It is vital to ensure all mail is finalized, prepared for assignment, and dispatched on the appropriate transportation network.

Plants must make plans to assure that destinating two- and three-day volumes are processed to meet service goals before and after the holiday.  All missorted, missent, return-to-sender and Postal Automated Redirection System volumes must be identified, finalized,  prepared for assignment and dispatched on the appropriate transportation network on Saturday.  The 24-hour clock indicators for the Managed Mail Program on hand will be useful in monitoring the success of this plan.

Network.Distribution Centers (NDCs) also have an opportunity to consolidate and compress operations to generate savings while maintaining service performance levels. NDCs must utilize the RPG tool to staff operations. Tier 2 NDCs must ensure that all outgoing volume from Friday and Saturday retail receipts are finalized and dispatched on the appropriate network transportation on the following day.
All NDCs must ensure destinating parcel volume received between 16:00 Friday and 16:00 Monday are available for delivery Tuesday morning. NDCs must schedule drop shipment acceptance hours to ensure timely induction, processing and dispatch of mail.

If there is a need to deviate from this guidance, please work through the appropriate office for an exception.

ISC Operations

This non-widely-observed  holiday presents an opportunity to maximize processing to take full advantage of available lift and ensure service expectations are met.  Please adhere to the following guidelines:

Use the Run Plan Generator (RPG) for staffing operations.
Clear any delayed volumes and advance mail where possible.
Ensure coordination with Customs & Border Protection (CBP) to provide sufficient staffing to avoid backlogs.
Ensure Customs belts are staffed sufficiently to maximize efficiency.
Ensure on-time clearance of FC SPRs to avoid surface volume rolling over

Ensure processing and dispatch of Priority throughout the holiday weekend to avoid exceeding lift

Logistics Operations

Air Transportation Network

FedEx, UPS, and commercial air will operate a normal schedule throughout the holiday period.

FedEx:
Holiday	Day of Week	
Date	I	Day {'1) INlg   {x67) I	Comments	
Dav before	Sundav	1/20/2019	I	YES	•-	
Martin Luther King Day	Monday	1/21/2019	-	·•ie	YES	I	No Dav-turn	
Day after	Tuesday	1/22/2019	I	YES	YES	I	

Holiday	Day of Week	Date	
Da  before	Sunda	1/20/2019	
Martin Luther King Day	Monday	1/21/2019	
Day after	Tuesday	1/22/2019	

Comments

Normal Tuesday Tender

**Check LOA (Logistics Ordering Agreement) for the UPS mail classes and weights on 1/22/19

The canine screening operation schedule for the holiday period will be issued via e-mail to each Area Manager, Network Operations.

Area NOCCs and IPS groups should monitor and review the links in the IV Tools, specifically D&R Tag Assignments Past 24 Hours and Build Anomalies to ensure capacity is maximized and volumes are properly built and tendered to the correct hub.

CUST:."tAE.R  EXPER ENCE

LOGISTICS

I

DIAGNOSTIC TOOLS
AIR lRANSPORTATION

D ECMAirTmnsnspM
D pay Tum Report· Sfla@d Networ1ss

D&R Tug Assignments Past 24 Hours Near Zero o&R  rag Reoort
FEQEX Assignments to caoacrty
f!Jk'll HM!t Analys is  rnbound Dest!o atlng Volume THS Eartv Wim!nQ System
THS Volume Auiyal Profte wrth B!.!td IQd Close Scam;

Bvnass Ooportvnly
JMtl CEOU Regurance

Surface Transportation Network

The Surface Transfer Centers will operate on a holiday schedule as shown on the Network Operations "Surface Operations" website at: http://blue .usps.gov/network    operations/stcs .htm

Dispatch Procedures

To avoid transportation delays, manage mail volume flow before, during, and after the holiday accordingly.   Maximize utilization of available surface, commercial air, and FedEx transportation

during the holiday period. Dispatch all mail volume inducted on Sunday and Monday nights into the network on Tuesday to avoid overflow on Wednesday's network.

Please disseminate these policies and procedures to the appropriate personnel in your area. Your immediate attention to these details and dispatch procedures is appreciated. Thank you for your assistance.

Robert Cintron Vice President
Network Operations

Vice President
Delivery and Retail Operations

cc: Ms. Brennan David E. Williams
Vice Presidents, Area Operations
Managers, Delivery Programs Support (Area) Managers, In-Plant Support (Area)
Manager, Business Service Network