d		UNITED ST/JTES
POST/JL SERVICE

October 26, 2020

VICE PRESIDENTS, AREA RETAIL AND DELIVERY OPERATIONS VICE PRESIDENTS, REGIONAL PROCESSING OPERATIONS

SUBJECT: Headquarters Operational Policy for the Veterans Day Holiday, Wednesday, November 11, 2020

This memorandum provides general operating policy and holiday planning guidance for the upcoming 2020 Veterans Day Holiday. Service levels for this holiday are displayed in Exhibit 125.22 of the Postal Operations Manual (POM).

Delivery Operations

All offices should carefully review their staffing plans for this holiday and make adjustments as necessary to meet the needs of their communities. For planning purposes, Post Offices should use recent mail volumes, and adjust for local'circumstances.

Sunday, November 8:
Normal (Sunday) business service levels will be provided in delivery and collection operations including Sunday/Holiday Priority Mail Express and Sunday/Holiday Same Day Package Delivery (hub and spoke structure). Area and District offices should ensure compliance to the Sunday Staffing SOP and utilize their LOCs and HCUs to manage hub offices. EAS must use Delivery Management Systems (OMS) when available to ensure that proper scanning and delivery of Sunday parcels have been completed at all hub locations.

Tuesday, November 10:
Normal (Tuesday) business service levels will be provided in delivery and collection operations. All delivery units should take action prior to this date to ensure that units are in a current status (No curtailed mail volumes or parcel volume).

Veterans Day Holiday, "Non-Widely Observed," Wednesday, November 11:
There will be no regular delivery service except for Holiday Premium Priority Mail Express, Sunday/Holiday Same Day Package Delivery (hub and spoke structure), and approved Network Priority at select locations. Area and District offices should use Sunday Staffing SOP on this Holiday and utilize LOCs and HCUs to manage hub offices. EAS must use Delivery Management Systems (DMS) to ensure proper scanning and delivery of Same Day parcels has been completed at all hub locations. All regular year-round Night Owls should be staffed as normal. Any additional Night Owl sites will be detailed, and a list will be sent out once confirmed by our customer. Additional Night Owl sites will be detailed, and a list will be sent out once confirmed by our customer.

Thursday, November 12:
Return to normal service levels. Delivery managers and supervisors should plan for additional mail volume and packages for delivery after the holiday. Review past performance and work with In-Plant Support and Networks on transportation to ensure offices are staffed appropriately to have carriers leave and return on time.

Retail Operations

All offices should carefully review their staffing plans and adjust as necessary to meet the needs of their communities. For planning purposes, Post Offices should use recent and SPLY retail sales trend information and mail volumes.

Please ensure that Self Service Kiosks (SSKs) are fully stocked and that mailing supplies (Priority Mail labels, boxes, etc.) are available for customers.  Make arrangements for dispatch of packages received through lobby deposit points, including SSKs. Facilities with staffing on this holiday should accommodate requests for drop shipment appointments.

Offices should ensure that the current holiday closing "door cling" signage is properly displayed. Many Contract Postal Units (CPUs) may be open on the holiday. Post Offices should, therefore,
advise customers (to the extent possible) of the locations and hours of operation for CPUs, and where retail services will be available.

Tuesday, November 10:
Normal (Tuesday) service levels will be provided in retail operations. The retail staffing should be adjusted based on projected workload. Retail should provide package pickup services for customers to the maximum extent possible.

Veterans Day Holiday, "Non-Widely Observed," Wednesday, November 11:
No retail service will be available, except in those facilities normally open on this holiday. Each Area should provide Headquarters Retail Operations with a list of locations that have approval to be open. Please reference Postal Operations Manual (POM) 125.22 "National Holidays". Offices that have package delivery may offer side/Dutch door package pick up for customers. If this is planned, appropriate HQ signage will be provided Post Offices should provide Post Office Box access for customers to the maximum extent possible.

Thursday, November 12:
Return to normal service levels. Retail managers and supervisors should use recent sales trend information and adjust for local circumstances. Soft opening for non-revenue pickup and retail windows where warranted. Sweep and scan lobby collection drops and dispatch all mail on first available truck.

Customer Service -Function 4

On Tuesday, November 10, please ensure Delivery Units make the correct Delivery Day Indicator selection. Packages scheduled for delivery on:
Tuesday, November 10, select 'Today'
Wednesday, November 11, select 'Holiday'
Thursday, November 12, select 'Next Day'*

On Wednesday, November 11, please ensure Delivery Units make the correct Delivery Day Indicator selection. Packages scheduled for delivery on:
Wednesday, November 11, select 'Holiday'
Thursday, November 12, select 'Next Day'*

On Thursday, November 12, please ensure Delivery Units make the correct Delivery Day Indicator selection. Packages scheduled for delivery on:
Thursday, November 12, select 'Today'

Used for processing packages on 11/11 but have a Delivery Date of 11/12

Processing Operations

This Veteran's Day holiday presents an opportunity to consolidate and compress plant operations to generate savings while maintaining service performance levels. In order to take advantage of the savings opportunity, please adhere to the following guidelines:

Do Not Combine First Class with Priority
Use the variance tools and the Run Plan Generator (RPG) for staffing operations.
Advance as much Violet & Green Marketing Mail for Tuesday delivery.
Cancellations approved on Wednesday.
Decisions for Thursday early collection plans will be determined locally by Region/Division . (See below instructions relative to processing and dispatching Commercial Mailings).
Inhibit Delivery Point Sequence (DPS) sort program regeneration prior to the holiday and re­ establish afterwards.
Process First Pass (918) on Tuesday. Finalization will be Wednesday prior to Second Pass (919).
Ensure only one DPS run on Thursday morning (no double runs of DPS on Thursday).
All sites must update RPG and IVES plans.
Utilize a RPG model for DPS processing on Wednesday that ensures an early DPS dispatch for Thursday delivery.
Ensure on-time or early clearance of FC SPRs on Tuesday to avoid surface volume rolling over to Wednesday and Thursday.
Work all available OG packages, PARS, commercial FCM on the holiday.
Evaluate the processing of Outgoing Priority & 1st class on the day of the holiday to avoid late clearance on Thursday. (Sites not processing Priority on the holiday must create an early collection plan to start outgoing operations earlier)
Assign SWYB to avoid VAP issues to THS.

Plant managers must commit that Parcel Return Service (PRS-569xx) operations will be staffed and all returns sorted and available to PRS partners as agreed.

Processing and Dispatch of Commercial Mailings

Specific planning activities should include:

Coordination with Business Mail Entry Unit (BMEU) Managers.
Coordination with Detached Mail Units.
Coordination with Business Service Network Managers.
Notifying Commercial Mailers of BMEU holiday hours and assurance that mail which is entered will be processed and dispatched.
Adjusting Operating Plans and RPGs to include the anticipated Commercial Mail volumes.
Ensuring that all processed mail is dispatched on scheduled transportation on Tuesday night and Wednesday morning.
Ensure communication to field of FedEx and Dispatch Plan.

Plant managers must ensure that Integrated Operating Plans (IOPs) between the BMEUs and Operations are updated to ensure timely induction, processing and dispatch of mail presented to the BMEU prior to and on holidays. BMEU managers must ensure that all staff at both the BMEUs and the Detached Mail Units are familiar with and execute their operations in accordance with the
IOP. Local collection and cancellation plans must be coordinated with associate offices and must support achievement of 24-hour clock indicators. Managers and supervisors must plan for anticipated increased volumes after the holiday. It is vital to ensure all mail is finalized, prepared for assignment, and dispatched on the appropriate transportation network. Plants must make plans to assure that destinating two and three-day volumes are processed to meet service goals before and after the

holiday. All missorted, missent, return-to-sender and Postal Automated Redirection System (PARS) and Flat PARS volumes must be identified, finalized, prepared for assignment and dispatched on the appropriate transportation network on Tuesday. The 24-hour clock indicators for the Managed Mail Program on hand will be useful in monitoring the success of this plan.

Reductions in FAST holiday constraints or facility closures will not be approved; every site must maintain appointment availability. Plants need to ensure timely acceptance of drop shipments. Please ensure that the local FAST facility coordinator contact information is current. The FAST Help Desk will be authorized to contact local Plant Managers directly to resolve urgent acceptance issues.

Network Distribution Centers (NDCs) also have an opportunity to consolidate and compress operations to generate savings while maintaining service performance levels. NDCs must utilize the RPG tool to staff operations. Tier 2 NDCs must ensure that all outgoing volume from Tuesday retail receipts are finalized and dispatched on the appropriate network transportation on the following day.

All NDCs must ensure destinating parcel volume received by 16:00 Wednesday is available for delivery Thursday morning. NDCs must schedule drop shipment acceptance hours to ensure timely induction, processing and dispatch of mail.

If there is a need to deviate from this guidance, please work through the appropriate office for an exception.

Processing NOCC Operations

The Processing NOCC will provide support 24 hours a day through the holiday. Email contacts are as follows:

NOCC Processing East Region: NOCCProcessingEastRegion@usps.gov NOCC Processing West Region: NOCCProcessingWestRegion@usps.gov

International Service Center Operations
This non-widely-observed holiday presents an opportunity to maximize processing to take full advantage of available lift and ensure service expectations are met. Please adhere to the following guidelines:

Use the Run Plan Generator (RPG) for staffing operations.
Clear any delayed volumes and advance mail where possible.
Ensure coordination with Customs & Border Protection (CBP) to provide sufficient staffing to avoid backlogs.
Ensure Customs belts are staffed sufficiently to maximize efficiency.
Ensure on-time clearance of FC SPRs to avoid surface volume rolling over.
Ensure processing and dispatch of Priority throughout the holiday weekend to avoid exceeding lift.

Maintenance Operations

The Maintenance Technical Support Center (MTSC) will assist mail processing sites with planned power outages in accordance with the following knowledge base (KB) article.

Facility Planned Power Outages
MTSC KB0012715
Refer to the Mail Processing Emergency Response Checklists for critical actions and tasks.

Additional Information

For all power outages, create a ticket on the MTSC Web Ticket Portal for the affected site and provide all relevant information about the outage.
For planned power outages, sites must submit a Change Request (CR) form to
FAP Power Outage Notification@usps.gov. The CR form is available in the MTSC KB. Upon receipt of the MTSC web ticket, the MTSC Helpdesk will contact Engineering to:
Schedule graceful shutdowns of IDS, NOSS, and NGTC for planned outages.
Validate functionality after power is restored for all outages.

If a system has issues going online after power is restored, then create a new ticket for the affected system and request NST assistance.

Non-Emergency Project Requests

MTSC will provide phone support 24 hours a day through the holiday but will curtail all
non-emergency support activities to ensure sufficient HelpDesk coverage during the holiday scheduling period. Normal projects and supplemental support activities will resume in the week following the holiday.

Logistics Operations Air Logistics
The THS will operate a normal schedule throughout the holiday period in support of the FedEx schedule below.

FedEx
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FedEx Holidays Highlighted	
Holiday	Day of Week	Date	Day (x1)	Night (x67)	Comments	
Day before	Tuesday	11/10/2020	YES	YES		
Veterans Day	Wednesdav	11/11/2020	YES	YES		
Day after	Thursday	11/12/2020	YES	YES		

UPS
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UPS Holiday Highlighted	
Holiday	Day of Week	Date	Operating	
Day before	Tuesday	11/10/2020	YES	
Veterans Day	Wednesday	11/11/2020	YES	
Dav after	Thursdav	11/12/2020	YES	

Supplemental Networks
There will be normal supplemental network operations throuqhout the Veterans' Dav holida, .
Aloha Air, Amazon, Amerijet, Kalitta, UPS Holidays Highlighted	
Holiday	Day of Week	Date	Aloha	Amazon	Amerijet	Kalitta	NAC	UPS*	
Day before	Tuesday	11/10/2020	YES	YES	YES	YES	YES	YES	
Veterans Day	Wednesday	11/11/2020		YES	YES	YES	YES	
Day after	Thursday	11/12/2020	YES	YES	YES	YES	

*UPS supplemental is DEN/SLC to/from PHUJFKIEWR. All other UPS fall under the normal UPS network

CAIR

Commercial air will operate a normal schedule throughout the holiday period. The canine screening operation schedule for the holiday period is listed below.

Holiday: Veterans Day

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Logistics NOCC Operations

The Logistics NOCC will provide support 24 hours a day through the holiday. Email contacts are as follows:

NOCC Logistics East Region: NOCCLogisticsEasternRegion@usr;1s.gov

NOCC Logistics West Region:  NOCCLogisticsWesternRegion@usr;1s.gov	 	

Holiday	Day of
Week	Date	JFK
Export	JFK
Import	ORD
Export	ORD
Import	MIA
Export	MIA
Import	
Day before	Tuesday	11/10/2020	YES	YES	YES	YES	YES	YES	
Veterans ' Day	Wednesday	11/11/2020	YES	YES	YES	YES	YES	YES	
Day after	Thursday	11/12/2020	YES	YES	YES	YES	YES	YES	
Holiday	Day of
Week	Date	LAX
Export	LAX
Import	SFO
Export	SFO
Import	
Day before	Tuesday	11/10/2020	YES	YES	YES	YES	
Veterans' Day	Wednesday	11/11/2020	YES	YES	YES	YES	
Day after	Thursday	11/12/2020	YES	YES	YES	YES	

International Trans.P,ortation Plan rt/Export Plan for the ISC

customs CBP ooenina Dian ana nours at tne ISC

Holiday	Day of
Week	
Date	JFK
CBP
open	JFK
CBP
hours	ORD
CBP
open	ORD
CBP
hours	MIA
CBP
open	MIA
CBP hours	
Day before	Tuesday	11/10/202
0	YES	24/7	YES	24/7	YES	08:00 - 16:00	
Veterans' Day	Wednesda
y	11/11/202
0	YES	24/7	YES	24/7	YES	08:00 - 16:00	
Day after	Thursday	11/12/202
0	YES	24/7	YES	24/7	YES	08:00 - 16:00	

Holiday	Day of Week	
Date	LAX CBP
open	LAX CBP
hours	SFO CBP
open	SFO CBP
hours		
Day before	Tuesday	11/10/202
0	YES	07:00 - 22:00	YES	05:00 - 15:00; 15:00-
19:00 Portal Only	
Veterans ' Day	Wednesda
y	11/11/202
0	YES	07:00 - 22:00	YES	07:30 - 15:00	
Day after	Thursday	11/12/202
0	YES	07:00 - 22:00	YES	05:00 - 15:00; 15:00 -
19:00 Portal Only	

Holiday	Day of Week	
Date	
JFK	
ORD	MIA	
LAX	
SFO	

Day before	

Sunday	
11/10/202
0	
Off load Morgan P&DC	Off load Carol Stream P&DC	
Priority to Royal Palm	
No Offload s	24/7
Holiday Schedule Processin
g&OPN	

Veterans ' Day	

Monday	

11/11/202
0	

Off load Morgan P&DC	
Off load Carol Stream P&DC	Letters to MIA P&DC
and Flats & Priority to Royal Palm P&DC	

No Offload s	
24/7
Holiday Schedule Processin g&OPN	

Day after	

Tuesday	

11/12/202
0	
Off load Morgan P&DC	
Off load Carol Stream P&DC	Letters to MIAP&DC
and Flats & Prio to Royal Palm P&DC	
No Offload s	
24/7
Processin g&OPN	

.	helSC

Surface Transportation Network

The Surface Transfer Centers will operate on a holiday schedule as shown on the Network Operations "Surface Operations" website at:

https://blue.usps.gov/network-operations/su rface/stcs.htmhttp://blue.usps.gov/network operations/

USPS STC HOLIDAY SCHEDULE
Veterans Day Holiday Schedule, 11/11/2020	
Origin STC/
Surface HUB	Tuesday
11/10/20	Wednesday
11/11/20	Thursday
11/12/20	
Atlanta GA STC/NDC
Phone (404) 792-3152	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Capital Metro STC/NDC
Phone (301) 499-7419	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Seminole/Orlando STC
Phone (689) 205-0965	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Indianapolis IN STC
Phone(317)487-4045	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Chicago IL STC

Phone (630) 536-5275 or 5276	OPEN

24 Hours	OPEN

24 Hours	OPEN

24 Hours	
Kansas City KS STC
Phone (913) 914-7091 or 7155	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Memphis TN STC
Phone (901) 370-6860	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
New Jersey NJ STC/NOC
Phone (201) 714-6370	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
New England NDC/STC
Phone (413) 785-6552	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Northern CA NDC/STC
Phone (510) 528-9671	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Southern Area STC
Phone (469) 284-9352	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Salt Lake City UT STC
Phone (801) 972-3559 or 3585	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	
Southern CA NDC/STC
Phone(323)729-4242	OPEN
24 Hours	OPEN
24 Hours	OPEN
24 Hours	

VeteransDayHolSch2020

Dispatch Procedures
To avoid transportation delays, manage mail volume flow before, during, and after the holiday accordingly:

Maximize utilization of available surface, commercial air, and FedEx transportation during the holiday period . Dispatch all mail volume inducted on Sunday and Monday nights into the network on Tuesday to avoid overflow on Wednesday's network.
Prioritization values established for planned routes wm ensure commercial air capacity is utilized ahead of FedEx.

Please disseminate these policies and procedures to the appropriate personnel in your area. Your immediate attention to these details and dispatch procedures is appreciated.

Thank you for your assistance.

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Vice President
\	Delivery Operations
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Retail and Post Office Operations

Mike L. Barber
Vice President
Processing & Maintenance Operations

/-
Robert Cintron
Vice President
Logistics

cc: Kristin A. Seaver, Chief Retail and Delivery Officer and Executive VP
David E. WiDiams, Chief Logistics and Processing Operations and Executive VP