MISSION
The Postal Service provides a reliable, efficient, highly trusted and unique universal service that connects people and helps businesses grow.

VISION
The Postal Service will continue to improve its services and its capability
to adapt to the changing needs of customers in the digital age.

STRATEGIC GOALS AND STRATEGIES
Strengthen the Business to Consumer Channel
The Postal Service is a channel connecting senders and receivers. Our channel should be reliable, trusted and easy to use.
The Postal Service should be a platform for innovation and growth as traditional products are improved, enhanced with new technology and integrated into the digital age.

PROVIDE HIGH-QUALITY SERVICE
Improve the Customer Experience
Businesses and consumers should have high quality experiences at every point of contact with the Postal Service, both as senders and receivers.
Provide relevant services that meet the needs of different customers in competitive markets.

GENERATE NET INCOME
Compete for the Package Business
The Postal Service will provide innovative new services for the growing eCommerce retail environment.
The capabilities and skills acquired in this market will be adapted to help grow other Postal products and services.

IMPROVE WORKPLACE AND WORKFORCE
Become a Leaner, Smarter, Faster Organization
Our operating infrastructure and processes will become dramatically more efficient to reduce costs and create the necessary financial margins to sustain the business and to make improvements for the future. Innovative use of new data will enhance productivity and flexibility.
Treat employees with dignity and respect. Provide employees with a safe workplace and with the skills, tools and processes that enable them to achieve organizational and personal goals.

CORPORATE RESPONSIBILITY