Detailed data is provided in the Annual Performance Report. For convenience, a summary of recent performance is provided here. For FY2004, data is third quarter year-to-date, where available.

Developing People

This trend is particularly remarkable given the increased reductions in staffing during this period.

The Postal Service became subject to OSHA regulations and began reporting in FY2001. Safety rates continue to improve. Illness and injury rates are at record low levels.

Managing Costs

Total Factor Productivity (Percentage Change from Prior Year)

FY2000	FY2001	FY2002	FY2003	FY2004 (YTD)
2.2%	1.7%	1.1%	1.8%	2.0%

Sustained improvements in a total factor productivity are noteworthy, given the increases in fuel and health care costs.

First-Class Mail Overnight Delivery (Percent Delivered within Standard)

FY2000	FY2001	FY2002	FY2003	FY2004 (YTD)
94.1%	93.5%	93.7%	94.8%	95.2%

First-Class Mail 2-Day Delivery (Percent Delivered within Standard)

FY2000	FY2001	FY2002	FY2003	FY2004 (YTD)
86.8%	83.8%	86.8%	90.9%	91.8%

First-Class Mail 2-day and 3-day service performance had been measured together until FY2003. The categories were separated to provide greater focus on the different service issues - largely transportation (mail to 2-day service areas is often trucked, while mail to 3-day service areas is flown).

Steady improvements and record levels of delivery service performance have been achieved in all three First-Class Mail standards.

First-Class Mail 3-Day Delivery (Percent Delivered within Standard)

FY2000	FY2001	FY2002	FY2003	FY2004 (YTD)
86.8%	83.8%	86.8%	89.7%	90.4%

Other, broader measures of customer satisfaction indicate that the Postal Service is providing very high levels of service to both business and residential customers. Ninety-one percent of business customers and 93 percent of residential customers rate overall service as good, very good, or excellent.

Generate Revenue

Achieve Revenue Plan (Percent Revenue to Plan)

FY2000	FY2001	FY2002	FY2003	FY2004 (YTD)
98.6%	96.9%	96.7%	97.3%	100.6%

The slowdown of the U.S. economy during this period, particularly in the advertising sector, coupled with consumer uncertainty and increasing competition for postal services has made achievement of this goal (to break even over time) difficult. Note: The last rate increase was implemented June 30, 2002.