The United States Postal Service has established clear strategic goals and objectives to address the major challenges in accomplishing its mandated mission. It has developed relevant, reliable, and verifiable measurement systems that track performance towards achieving both short-term annual targets and longer-term strategic objectives. These performance measures were developed in consultation with key stakeholders, and performance is regularly reviewed with stakeholders. The Postal Service has a disciplined management process to manage performance and has implemented strategies to achieve performance improvements.

The Postal Service has achieved consistent, continuous improvements in the workplace environment, including enhancing safety, managing costs, and improving service performance. The Postal Service still faces significant challenges in generating sufficient revenue from current products and services to support the growing universal delivery service and retail access network.