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JOHN E. POTTER POSTMASTER GENERAL, CEO
September 2004 To the President of the United States, the United States Congress, postal customers, the mailing industry, and the American people: The United States Postal Service delivers results that matter. Annually, we deliver more than 200 billion pieces of mail to more than 143 million addresses. We expect to add another 1.6 million addresses in fiscal year (FY) 2005. In recent years we have continued to enhance our performance-based culture to deliver outstanding results for customers. We have controlled costs and improved productivity. With the aid of Public Law 108-18, we have reduced our outstanding debt, have kept postal rates steady since 2002, and have pledged to keep them steady until 2006. Independent measures of our performance demonstrate that we have consistently improved the timeliness and reliability of our delivery services to attain new record levels of quality service. Customer satisfaction also remains at record levels. This year Americans again rated the Postal Service as one of the most trusted of government agencies. Internally, our safety performance and our workplace environment are improving steadily and will continue to improve in FY 2005. Indeed, this year, a major national business magazine rated the Postal Service as one of the best places for minorities to work. We are proud of these achievements and plan to build on them. Despite email, faxes, and the Internet, as well as numerous other electronic alternatives and direct market competition for most of our services, the Postal Service remains a vital element of the U.S. economic infrastructure. Mail remains a vital communications vehicle for individuals and businesses. We have continued to address our most immediate and serious financial challenges. We have made prudent capital investments to improve service, safety, and productivity; strengthened our pension fund; and achieved the financial break-even requirement of the Postal Reorganization Act. Now, however, with a second consecutive year of projected revenue declines and increasing inflationary expense pressures, our FY 2005 operating plan will produce a small net loss. In FY 2005 and beyond, we will continue to focus on revenue and improve customer service by increasing access to and ease of use of postal services. We know our industry is changing, and we will adapt responsively to those changes through a strengthened relationship with all our customers.
John E. Potter 475 L'ENFANT PLAZA SW |
