FY 2005, Annual Performance Plan Government Performance and Results Act September 2004

table of contents PMG Letter USPS Board of Governors Trademarks 1. Introduction  7 2. Business Environment and Management Challenges 9 3. Strategic Objectives, Performance Measures, and Performance Targets  11 4. Strategic Transformation Programs to Achieve Goals, Objectives and Targets 14 5. Revenue Sources and Cost Categories 16 6. Building Trust and Enhancing Transparency 18 7. Performance Measurement Systems 22 8. Management Structure and Performance Management  26 9. Summary and Conclusions  28 Appendix 1: Performance Trends  30 Appendix 2: Postal Service Information References  32 download PDF 2005 Annual Performance Plan (587k)